Lbicklel Posted November 18, 2019 #1 Share Posted November 18, 2019 Hi. We were on the escape back in September. We purchased a photo package that included the digital copies of the purchased pictures. I’ve been working on a photo book as a gift to my travel companions and the last element I was going to put in where the ship photos. I went to the flash drive and while all the purchased photos have an associated file none of the photos are fully downloaded onto the flash drive. It’s as if they stopped the copy process midway through. I have tried to call the main customer service number and after getting through all the voice prompts I get to where it tells me to stay on the line for an operator and then a recording comes on and tells me to go online and submit a case. Then it hangs up. So I did go online and submit a case but it says they’ll get back to me in 4 to 6 weeks. Of course that’s too late for what I’m trying to do. Any ideas or other phone numbers that you know of? Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 18, 2019 #2 Share Posted November 18, 2019 did you try to plug that flash drive into a different computer? did you try using a different program to open the pictures? Link to comment Share on other sites More sharing options...
julig22 Posted November 18, 2019 #3 Share Posted November 18, 2019 Copy the files directly onto your computer, then open them from the computer. Viewing photos from a flash drive is memory intensive and doesn't always work. Link to comment Share on other sites More sharing options...
SeaShark Posted November 18, 2019 #4 Share Posted November 18, 2019 Log into NCL's Photo website at www.NCLPhotos.com You should be able to set up an account and access your pictures from there. Link to comment Share on other sites More sharing options...
Lbicklel Posted November 18, 2019 Author #5 Share Posted November 18, 2019 11 minutes ago, julig22 said: Copy the files directly onto your computer, then open them from the computer. Viewing photos from a flash drive is memory intensive and doesn't always work. I did...same result. It appears they aren’t on the flash drive. Link to comment Share on other sites More sharing options...
Cruiser_1977 Posted November 18, 2019 #6 Share Posted November 18, 2019 Right click the file and then open with....choose your favorite viewer. BTW how are they saved? .jpg, .jpeg? And are you on a mac or something else? Link to comment Share on other sites More sharing options...
Lbicklel Posted November 18, 2019 Author #7 Share Posted November 18, 2019 11 minutes ago, SeaShark said: Log into NCL's Photo website at www.NCLPhotos.com You should be able to set up an account and access your pictures from there. Thanks for the link. I was able to find my pictures there but that still doesn’t give me access to re-download the digital copies. It only gives me the opportunity to purchase them again. However I did use the contact us link on that page so hopefully I can get an answer from them sooner than from Norwegian customer service. Link to comment Share on other sites More sharing options...
Lbicklel Posted November 18, 2019 Author #8 Share Posted November 18, 2019 11 minutes ago, JennyB1977 said: Right click the file and then open with....choose your favorite viewer. BTW how are they saved? .jpg, .jpeg? And are you on a mac or something else? They are .jpg...I’m on Windows. Doesn’t matter what program I try to open with. Here are examples. Link to comment Share on other sites More sharing options...
hallux Posted November 18, 2019 #9 Share Posted November 18, 2019 Looks like the files possibly got corrupted. Hopefully it wasn't on the camera or when offloading from the camera memory card. Hopefully NCL has a clean copy someplace. 1 Link to comment Share on other sites More sharing options...
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