Canceled excursions

[wolft927]

Do excursions that are canceled get refunded to the form of payment or does it go on your onboard account as a credit?

[bury me at sea]

The only time I had an excursion cancelled by Carnival we were already at sea and it was cancelled because of weather.  We got OBC in the full amount paid.

 

I think excursions cancelled prior to embarkation are refunded as they were paid, credit card, gift card, etc.

[VentureMan_2000]

I've heard others say that they are credited back to the form of payment you used to purchase the excursion.  

[PrincessArlena'sDad]

If cancelled prior to departure, then it is immediately credited to the original form of payment (including gift cards).

 

If cancelled after departure (by Carnival/tour operator), then it gets credited to your onboard account as refundable on board credit. 

 

If you cancel after departure, there are penalties, but if there is a refund available (not sure if there is or not), then it would be refundable on board credit.

[dmdiver]

If cancelled by Carnival during your cruise, they credit your onboard account in hopes that you will book something else.  We had a scuba dive cancelled in Grand Cayman once and that's what they did.

[stellarose]

our excursion in Cozumel was canceled day of. the monies went back into our sS account. 

[jdemps]

If you tossed out the gift card because it had zero balance, anyone know how you use the credit they give you if an excursion is cancelled?

[bury me at sea]

4 minutes ago, jdemps said:

If you tossed out the gift card because it had zero balance, anyone know how you use the credit they give you if an excursion is cancelled?

They issue you a new gift card in the appropriate amount.

[Schoifmom]

42 minutes ago, jdemps said:

If you tossed out the gift card because it had zero balance, anyone know how you use the credit they give you if an excursion is cancelled?

 

If the excursion is cancelled prior to sailing, you will be sent a new gift card with the refund.  If it is cancelled after sailing, it will be refunded to your S&S account.

[kasil]

Any ideas how long it takes to get the new gift cards?

[Schoifmom]

2 hours ago, kasil said:

Any ideas how long it takes to get the new gift cards?

 

Typically 7-10 days, although I got one in 3 days once.  YMMV