Online Cancellations

[vival]

Yesterday I received the email from Azamara notifying me that our cruise 9th May is now cancelled. I followed the link on the email to apply for a refund. When I completed the process a message came up on screen saying

 

”Your request has been received.You’ll receive a confirmation email shortly”

 

Now over 24 hours later I haven’t got an email so am left wondering if the form went through.

 

I’m not expecting them to have processed it or anything but had hoped for an automated confirmation of receipt. 
 

What has anyone else’s experience been?

 

Thanks!

 

 

 

[ECCruise]

We've not received anything either.  My SWAG is that the response is not auto generated, meaning human interaction.  And they are swamped.

[BBMacLaird]

Hi Vival,

yes a few others have reported not receiving an automated response.

I have some team members looking into why this is. It should be corrected soon.

If you get concerned you are welcome to inquire via email at: AzamaraCustomerService@Azamara.com

It may take a bit for a team member to reply, but someone will get back to you.

 

Re Refunds: We are estimating they should show up in 30 days.

Here is a link to the Travel Advisory with more information:

https://www.azamara.com/travel-advisory

 

Thank you for writing, and on behalf of all of us, thank you for your loyalty to Azamara. We hope to welcome you back in the future. Stay safe.

[vival]

Thanks Bonnie for looking into this.

 

[diana11]

I’ve booked my cruise and flights through a travel agent in the UK for a cruise that has now been cancelled. Azamara sent me the cancellation notice to click for a full refund but should I wait for the travel agent to contact me to arrange the refund? 

[Grandma Cruising]

1 hour ago, diana11 said:

I’ve booked my cruise and flights through a travel agent in the UK for a cruise that has now been cancelled. Azamara sent me the cancellation notice to click for a full refund but should I wait for the travel agent to contact me to arrange the refund? 

Hi diana11, I would get in touch with your travel agent in the first instance and talk to them about it.

Hope you’re both keeping well and safe.

[diana11]

7 minutes ago, Host Grandma Cruising said:

Hi diana11, I would get in touch with your travel agent in the first instance and talk to them about it.

Hope you’re both keeping well and safe.

Thanks Grandma we both are fine. I hope you are looking after Nick and you are both ok

 

Di x

[Grandma Cruising]

2 hours ago, diana11 said:

Thanks Grandma we both are fine. I hope you are looking after Nick and you are both ok

 

Di x

We’re fine - self isolating!