Fatchemist Posted April 1, 2020 #51 Share Posted April 1, 2020 14 hours ago, Son of Anarchy said: I tried a dummy booking earlier today. The FCC didn't show up, would have had to have provided credit card details. I'll be setting aside a morning as well.... No joy for me either when I tried a dummy booking. I've sent an e-mail to P&O asking the question, just in case someone there might provide clarification, but I'm not expecting a quick answer under current circumstances. So, it's on to the long hold on the phone sometime soon... Link to comment Share on other sites More sharing options...
pete14 Posted April 1, 2020 #52 Share Posted April 1, 2020 14 hours ago, happy v said: In my email it said the FCC would be applied within the coming weeks. So it seems you have to phone to get it straight away. Phone and book a replacement, not just phone, otherwise you would jam up the phone lines for no real purpose. Link to comment Share on other sites More sharing options...
terrierjohn Posted April 1, 2020 #53 Share Posted April 1, 2020 2 hours ago, Fatchemist said: No joy for me either when I tried a dummy booking. I've sent an e-mail to P&O asking the question, just in case someone there might provide clarification, but I'm not expecting a quick answer under current circumstances. So, it's on to the long hold on the phone sometime soon... You can always use a TA, the big online cruise specialists are still operating, even though their agents are working from home, and they will be experts at how to handle these FCCs. Link to comment Share on other sites More sharing options...
smokey01 Posted April 1, 2020 #54 Share Posted April 1, 2020 On 3/31/2020 at 11:15 AM, Eglesbrech said: We got a cancellation invoice showing the wrong details (but had been warned by P&O that this would be the case). So far that has been the only correspondence but at least we know they received the form. So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday. Link to comment Share on other sites More sharing options...
AndyMichelle Posted April 1, 2020 #55 Share Posted April 1, 2020 1 minute ago, smokey01 said: So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday. I did mine as soon as we received the email and have received nothing.. I wonder if the ones who received theirs are from the first wave of cancellations? Andy Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted April 1, 2020 #56 Share Posted April 1, 2020 22 minutes ago, AndyMichelle said: I did mine as soon as we received the email and have received nothing.. I wonder if the ones who received theirs are from the first wave of cancellations? Andy Yes first wave. 1 Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted April 1, 2020 #57 Share Posted April 1, 2020 26 minutes ago, smokey01 said: So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday. Ours went to the junk mail but we did get something, it took a good few days to come so you may get something yet. Link to comment Share on other sites More sharing options...
jones721 Posted April 1, 2020 #58 Share Posted April 1, 2020 1 hour ago, Eglesbrech said: Ours went to the junk mail but we did get something, it took a good few days to come so you may get something yet. Just checked my spam folder and, yes, mine went in there too. 1 Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted April 1, 2020 #59 Share Posted April 1, 2020 I would urge everyone to check their spam / junk folders for both the cancellation email which allows you to opt for a cash refund and for the cancellation invoice. I have never had issues with P&O email before but it all now seems to go into junk for some unknown reason. 1 1 Link to comment Share on other sites More sharing options...
Snow Hill Posted April 2, 2020 #60 Share Posted April 2, 2020 Following the announcement we opted to cancel our Oceana Cruise leaving Valletta 7 May rather than take the FCC as we were planning a trans Canada trip for my 70th and were not planning a cruise in 2021 in order to save up for this. Link to comment Share on other sites More sharing options...
wowzz Posted April 2, 2020 #61 Share Posted April 2, 2020 20 hours ago, Eglesbrech said: I would urge everyone to check their spam / junk folders for both the cancellation email which allows you to opt for a cash refund and for the cancellation invoice. I have never had issues with P&O email before but it all now seems to go into junk for some unknown reason. I "clicked through" the web page to ask for a cash refund, and got an automated response. Anyone have any idea how long it takes before you get an actual cancellation invoice, or indeed any form of notification at all? I know there will be thousands of refunds to process, so am not being impatient, but would be interested in the likely timescale. Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted April 2, 2020 #62 Share Posted April 2, 2020 1 minute ago, wowzz said: I "clicked through" the web page to ask for a cash refund, and got an automated response. Anyone have any idea how long it takes before you get an actual cancellation invoice, or indeed any form of notification at all? I know there will be thousands of refunds to process, so am not being impatient, but would be interested in the likely timescale. I’ve just checked back, we were 8 days before we got anything. Link to comment Share on other sites More sharing options...
wowzz Posted April 2, 2020 #63 Share Posted April 2, 2020 3 minutes ago, Eglesbrech said: I’ve just checked back, we were 8 days before we got anything. Thank you- that's quicker than I expected! Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted April 2, 2020 #64 Share Posted April 2, 2020 11 minutes ago, wowzz said: Thank you- that's quicker than I expected! I’ll let you know when the money actually comes back. They are already way over the 14 days and in spite of my views on that, I’ve not bothered them 😀 Link to comment Share on other sites More sharing options...
wowzz Posted April 2, 2020 #65 Share Posted April 2, 2020 35 minutes ago, Eglesbrech said: I’ll let you know when the money actually comes back. They are already way over the 14 days and in spite of my views on that, I’ve not bothered them 😀 It will be interesting to see the timing. I assume you were told 45 days for repayment, whereas we are on 60 days. I know I'm being pessimistic, but I'll breath a sigh of relief when the money comes through. 1 Link to comment Share on other sites More sharing options...
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