New Cancellation Date upto 15th May

[Fatchemist]

14 hours ago, Son of Anarchy said:

 

I tried a dummy booking earlier today.  The FCC didn't show up, would have had to have provided credit card details.  I'll be setting aside a morning as well....

No joy for me either when I tried a dummy booking.  I've sent an e-mail to P&O asking the question, just in case someone there might provide clarification, but I'm not expecting a quick answer under current circumstances.  So, it's on to the long hold on the phone sometime soon...

[pete14]

14 hours ago, happy v said:

In my email it said the FCC would be applied within the coming weeks.

So it seems you have to phone to get it straight away.

Phone and book a replacement, not just phone, otherwise you would jam up the phone lines for no real purpose.

[terrierjohn]

2 hours ago, Fatchemist said:

No joy for me either when I tried a dummy booking.  I've sent an e-mail to P&O asking the question, just in case someone there might provide clarification, but I'm not expecting a quick answer under current circumstances.  So, it's on to the long hold on the phone sometime soon...

You can always use a TA, the big online cruise specialists are still operating, even though their agents are working from home, and they will be experts at how to handle these FCCs.

[smokey01]

On 3/31/2020 at 11:15 AM, Eglesbrech said:

We got a cancellation invoice showing the wrong details (but had been warned by P&O that this would be the case). So far that has been the only correspondence but at least we know they received the form.

 

So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday.

[AndyMichelle]

1 minute ago, smokey01 said:

 

So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday.

I did mine as soon as we received the email and have received nothing.. 

I wonder if the ones who received theirs are from the first wave of cancellations? 

Andy 

[Eglesbrech]

22 minutes ago, AndyMichelle said:

I did mine as soon as we received the email and have received nothing.. 

I wonder if the ones who received theirs are from the first wave of cancellations? 

Andy 

Yes first wave.

[Eglesbrech]

26 minutes ago, smokey01 said:

 

So a couple of you have said you got a confirmation email for your cancellation. I have received nothing and I have checked my junk folder. I filled in the online Form yesterday around midday.

Ours went to the junk mail but we did get something, it took a good few days to come so you may get something yet.

[jones721]

1 hour ago, Eglesbrech said:

Ours went to the junk mail but we did get something, it took a good few days to come so you may get something yet.

Just checked my spam folder and, yes, mine went in there too.

[Eglesbrech]

I would urge everyone to check their spam / junk folders for both the cancellation email which allows you to opt for a cash refund and for the cancellation invoice.

 

I have never had issues with P&O email before but it all now seems to go into junk for some unknown reason.

[Snow Hill]

Following the announcement we opted to cancel our Oceana Cruise leaving Valletta 7 May rather than take the FCC as we were planning a trans Canada trip for my 70th and were not planning a cruise in 2021 in order to save up for this. 

[wowzz]

20 hours ago, Eglesbrech said:

I would urge everyone to check their spam / junk folders for both the cancellation email which allows you to opt for a cash refund and for the cancellation invoice.

 

I have never had issues with P&O email before but it all now seems to go into junk for some unknown reason.

I "clicked through" the web page to ask for a cash refund, and got an automated response. Anyone have any idea how long it takes before you get an actual cancellation invoice,  or indeed any form of notification at all?

 I know there will be thousands of refunds to process, so am not being impatient, but would be interested in the likely timescale. 

[Eglesbrech]

1 minute ago, wowzz said:

I "clicked through" the web page to ask for a cash refund, and got an automated response. Anyone have any idea how long it takes before you get an actual cancellation invoice,  or indeed any form of notification at all?

 I know there will be thousands of refunds to process, so am not being impatient, but would be interested in the likely timescale. 

I’ve just checked back, we were 8 days before we got anything.

[wowzz]

3 minutes ago, Eglesbrech said:

I’ve just checked back, we were 8 days before we got anything.

Thank you- that's quicker than I expected!

[Eglesbrech]

11 minutes ago, wowzz said:

Thank you- that's quicker than I expected!

I’ll let you know when the money actually comes back.
 

They are already way over the 14 days and in spite of my views on that, I’ve not bothered them 😀

[wowzz]

35 minutes ago, Eglesbrech said:

I’ll let you know when the money actually comes back.
 

They are already way over the 14 days and in spite of my views on that, I’ve not bothered them 😀

It will be interesting to see the timing. I assume you were told 45 days for repayment, whereas we are on 60 days.

I know I'm being pessimistic,  but I'll breath a sigh of relief when the money comes through.