pete14 Posted May 21, 2020 #2476 Share Posted May 21, 2020 17 minutes ago, mercury7289 said: Andy Shambles! I do not think it is as good as that! Be as smug as you like when you receive it, Maybe a letter to his nibs, offering it back as a commercial loan might do it! Hands off Andy’s money. He needs it to finance our new ship referred to in another thread. 2 2 Link to comment Share on other sites More sharing options...
peteukmcr Posted May 21, 2020 #2477 Share Posted May 21, 2020 3 hours ago, Selbourne said: Whilst it’s great to see that so many people are (finally) getting their refunds for their cruises, I think I have only read of a few people getting refunds for their pre cruise bookings (select dining etc). Is there a steady flow of these yet or has it yet to start in earnest? They are obviously not refunded at the same time as the cruise to which they relate so are likely to all exceed the 60 days unless I am mistaken? Still awaiting refund for shore excursions and pre paid flight seats. I think most are. P&O just use the excuse that these elements are managed in other systems, so no doubt they’re lower down the pecking order. Link to comment Share on other sites More sharing options...
mercury7289 Posted May 21, 2020 #2478 Share Posted May 21, 2020 1 hour ago, pete14 said: Hands off Andy’s money. He needs it to finance our new ship referred to in another thread. Obviously not sailing any time soon! 🎅 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2479 Share Posted May 21, 2020 52 minutes ago, peteukmcr said: Still awaiting refund for shore excursions and pre paid flight seats. I think most are. P&O just use the excuse that these elements are managed in other systems, so no doubt they’re lower down the pecking order. We got our £70 pre-paid flight seats which we booked on the P&O cruise personeliser back to our cc on March 18th 5 days after cancelling our March 20th cruise. Link to comment Share on other sites More sharing options...
Guest ccpm Posted May 21, 2020 #2480 Share Posted May 21, 2020 Have been reading but not posting. Today I received a refund for my aft suite booking on the Azura transatlantic. I have already been credited for my flight (booked separately I choose to fly BA because of credits) but not my select dining which as I eat in Epicurean every night is a large amount. Hopefully that will come soon. I make my own arrangements off ship and they have been refunded many weeks since. Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2481 Share Posted May 21, 2020 (edited) Drumroll... Not quite, but just received what sounded like another fob off email from someone called Tony that said the usual ' we acknowledge receipt of your claim and are working through them' etc... But the last line said.. Your refund is being processed and will be back on your card shortly!!! Should I believe them??? Andy Edited May 21, 2020 by AndyMichelle 2 1 Link to comment Share on other sites More sharing options...
peteukmcr Posted May 21, 2020 #2482 Share Posted May 21, 2020 (edited) 1 hour ago, grapau27 said: We got our £70 pre-paid flight seats which we booked on the P&O cruise personeliser back to our cc on March 18th 5 days after cancelling our March 20th cruise. Again I think it's totally random, but I bet you got in before they changed the rules and people had to submit yet another form for these. This wasn't told to either P&O reps nor customers, I found out purely by chance from social media. Edited May 21, 2020 by peteukmcr 1 Link to comment Share on other sites More sharing options...
Josy1953 Posted May 21, 2020 #2483 Share Posted May 21, 2020 14 minutes ago, AndyMichelle said: Drumroll... Not quite, but just received what sounded like another fob off email from someone called Tony that said the usual ' we acknowledge receipt of your claim and are working through them' etc... But the last line said.. Your refund is being processed and will be back on your card shortly!!! Should I believe them??? Andy Fingers are crossed for you. You have been very patient. 2 Link to comment Share on other sites More sharing options...
peteukmcr Posted May 21, 2020 #2484 Share Posted May 21, 2020 16 minutes ago, AndyMichelle said: Drumroll... Not quite, but just received what sounded like another fob off email from someone called Tony that said the usual ' we acknowledge receipt of your claim and are working through them' etc... But the last line said.. Your refund is being processed and will be back on your card shortly!!! Should I believe them??? Andy I hope you can believe them, it's about time you received your refund. 3 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2485 Share Posted May 21, 2020 2 minutes ago, peteukmcr said: I hope you can believe them, it's about time you received your refund. Thanks Pete, I will believe it when I see it... But more hopeful now. Andy 2 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2486 Share Posted May 21, 2020 3 minutes ago, Josy1953 said: Fingers are crossed for you. You have been very patient. Thank you Josy. Andy Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2487 Share Posted May 21, 2020 5 minutes ago, peteukmcr said: Again I think it's totally random, but I bet you got in before they changed the rules and people had to submit yet another form for these. This wasn't told to either P&O reps nor customers, I found out purely by chance from social media. As soon as things started to look a bit dodgy, we cancelled our excursions and, like others, they were refunded immediately. Then the change of tactic came in to play. I don't really understand it as, in comparison to some of the cruise refunds, these are usually much smaller amounts. I thought they would have paid them first to (slightly) soften the blow.. But who can make any sense of how the brains behind P&O work... Andy 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 21, 2020 #2488 Share Posted May 21, 2020 Looking good Andy. Let us know. x 1 Link to comment Share on other sites More sharing options...
peteukmcr Posted May 21, 2020 #2489 Share Posted May 21, 2020 Just now, AndyMichelle said: As soon as things started to look a bit dodgy, we cancelled our excursions and, like others, they were refunded immediately. Then the change of tactic came in to play. I don't really understand it as, in comparison to some of the cruise refunds, these are usually much smaller amounts. I thought they would have paid them first to (slightly) soften the blow.. But who can make any sense of how the brains behind P&O work... Andy I cancelled most of ours, the problem with the wonderful P&O systems is that it seemed that if you had 3 shore excursions on 1 order, you could cancel 1, but not the other 2. Everything else I had pre paid were on separate orders and they cancelled fine. So I'm just waiting for 2 off 1 order that I couldn't cancel. What's frustrating is that when I cancelled through the personaliser I got confirmation of the cancellations almost immediately and the refunds were back on my card within 2 days. In fact credited before I submitted the claim for the whole cruise refund! 1 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 21, 2020 #2490 Share Posted May 21, 2020 29 minutes ago, AndyMichelle said: Drumroll... Not quite, but just received what sounded like another fob off email from someone called Tony that said the usual ' we acknowledge receipt of your claim and are working through them' etc... But the last line said.. Your refund is being processed and will be back on your card shortly!!! Should I believe them??? Andy Not a nice name to call you! Shortly! 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2491 Share Posted May 21, 2020 41 minutes ago, ccpm said: Have been reading but not posting. Today I received a refund for my aft suite booking on the Azura transatlantic. I have already been credited for my flight (booked separately I choose to fly BA because of credits) but not my select dining which as I eat in Epicurean every night is a large amount. Hopefully that will come soon. I make my own arrangements off ship and they have been refunded many weeks since. Great news. Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2492 Share Posted May 21, 2020 4 minutes ago, peteukmcr said: I cancelled most of ours, the problem with the wonderful P&O systems is that it seemed that if you had 3 shore excursions on 1 order, you could cancel 1, but not the other 2. Everything else I had pre paid were on separate orders and they cancelled fine. So I'm just waiting for 2 off 1 order that I couldn't cancel. What's frustrating is that when I cancelled through the personaliser I got confirmation of the cancellations almost immediately and the refunds were back on my card within 2 days. In fact credited before I submitted the claim for the whole cruise refund! Madness Pete... Andy Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 21, 2020 #2493 Share Posted May 21, 2020 2 minutes ago, mercury7289 said: Not a nice name to call you! Shortly! I've been called a lot worse... Andy 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2494 Share Posted May 21, 2020 33 minutes ago, AndyMichelle said: Drumroll... Not quite, but just received what sounded like another fob off email from someone called Tony that said the usual ' we acknowledge receipt of your claim and are working through them' etc... But the last line said.. Your refund is being processed and will be back on your card shortly!!! Should I believe them??? Andy Sounds promising Andy. Hopefully your refund returns soon. 1 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 21, 2020 #2495 Share Posted May 21, 2020 (edited) Just now, AndyMichelle said: I've been called a lot worse... Andy I am sure you have Shortly! Edited May 21, 2020 by mercury7289 s 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2496 Share Posted May 21, 2020 21 minutes ago, peteukmcr said: Again I think it's totally random, but I bet you got in before they changed the rules and people had to submit yet another form for these. This wasn't told to either P&O reps nor customers, I found out purely by chance from social media. It just appeared on our credit card without any notification or form filling by me. Link to comment Share on other sites More sharing options...
mercury7289 Posted May 21, 2020 #2497 Share Posted May 21, 2020 Just now, grapau27 said: It just appeared on our credit card without any notification or form filling by me. Just now, grapau27 said: It just appeared on our credit card without any notification or form filling by me. Lazy! 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2498 Share Posted May 21, 2020 (edited) 21 minutes ago, AndyMichelle said: I've been called a lot worse... Andy Surely not😇😃 Edited May 21, 2020 by grapau27 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 21, 2020 #2499 Share Posted May 21, 2020 6 minutes ago, mercury7289 said: Lazy! We filled the cancellation form on March 13th and attached my hospital heart attack treatment record on March 18th to an email from P&O asking for proof. There was never any mention about the pre-booked seat numbers on the plane and TBH I forgot about them. Link to comment Share on other sites More sharing options...
Rare P&O SUE Posted May 21, 2020 #2500 Share Posted May 21, 2020 When all this is over I think we all need to visit Andy in Southampton for a big celebration! Well as long as he’s got his refund of course! 1 Link to comment Share on other sites More sharing options...
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