ONLY HALF FCC & Bonus

[lvcrzn]

NCL emailed me with FCC for only half of what was paid for (actual cost per person with no add ons) our cancelled Alaskan Cruise plus the 20% of THAT amount. My account on the NCL website reflects this also.There is no refund for the second quest!  Has anyone else experienced this? I was under the assumption that there would be 100% of the cost the bonus.  

Edited May 1, 2020 by lvcrzn
Bad gateway.. twice posted.

[nhtravels]

Each passenger will receive his/her own FCC. You should be able to log in to each person's latitude account on NCL.

 (Even our 3 and 1 year old grandchildren received them yesterday).  

 

My understanding however is that only the 1st passenger listed can apply for the full cash refund.  

 

HTH-

 

[CILCIANRQTS]

We got a single refund notice originally, but had no trouble re-booking with both credits recently. We think it was just an issue with processing the sheer volume of refund/voucher requests.

[bluesea777]

I received an email about a 100% FCC plus Bonus 25% FCC on MY NCL account, and my DH (the 2nd guest on same cruise reservation) received the same on HIS NCL account.

 

 

[All-ready2cruise]

2 hours ago, nhtravels said:

Each passenger will receive his/her own FCC. You should be able to log in to each person's latitude account on NCL.

 (Even our 3 and 1 year old grandchildren received them yesterday).  

 

My understanding however is that only the 1st passenger listed can apply for the full cash refund.  

 

HTH-

 

No, you've misunderstood; each person has an MyNCL  account, or should have.  Each person will receive an FCC for their share of the fare.