Paulchili Posted June 24, 2020 #651 Share Posted June 24, 2020 (edited) Just an update and FYI. I was expecting a refund of taxes to my CC in the amount of $2,556. After not receiving it for 90 days I filed a dispute with my CC (Citibank). In the mean time SB posted a curious credit to my card of $2,196 (on day 92) which was a number that I did not recognize. Citi has now resolved the dispute in favor of SB apparently accepting this amount as the legit refund without any further explanation or documentation from SB as to how they arrived at that number. While the difference is relatively small ($360) I challenged Citi about their decision with copies of my invoices - all indicating that the amount of taxes I had paid was $2,556. Let SB show them and me how they arrived at $2,196 as the correct amount. Principle at play here. Edited June 24, 2020 by Paulchili Link to comment Share on other sites More sharing options...
jozi Posted June 24, 2020 #652 Share Posted June 24, 2020 29 minutes ago, Paulchili said: Just an update and FYI. I was expecting a refund of taxes to my CC in the amount of $2,556. After not receiving it for 90 days I filed a dispute with my CC (Citibank). In the mean time SB posted a curious credit to my card of $2,196 (on day 92) which was a number that I did not recognize. Citi has now resolved the dispute in favor of SB apparently accepting this amount as the legit refund without any further explanation or documentation from SB as to how they arrived at that number. While the difference is relatively small ($360) I challenged Citi about their decision with copies of my invoices - all indicating that the amount of taxes I had paid was $2,556. Let SB show them and me how they arrived at $2,196 as the correct amount. Principle at play here. That's so weird. Such an easy thing to document! Link to comment Share on other sites More sharing options...
MightyQuinn Posted June 24, 2020 #653 Share Posted June 24, 2020 2 hours ago, Paulchili said: While the difference is relatively small ($360) I challenged Citi about their decision with copies of my invoices - all indicating that the amount of taxes I had paid was $2,556. Let SB show them and me how they arrived at $2,196 as the correct amount. Principle at play here. It really shouldn't be this difficult to get back what you are rightfully owed. I hope you prevail Paulchili. Link to comment Share on other sites More sharing options...
Paulchili Posted June 25, 2020 #654 Share Posted June 25, 2020 2 hours ago, MightyQuinn said: It really shouldn't be this difficult to get back what you are rightfully owed. I hope you prevail Paulchili. Thank you. It should be a clear cut case. I cancelled the entire cruise -i.e. I did not take a part of it like some people did on the Encore out of Sydney on 3/8 that had to be terminated in Adelaide 1/2 way through the cruise. Link to comment Share on other sites More sharing options...
cruzluvers Posted June 25, 2020 #655 Share Posted June 25, 2020 17 hours ago, jozi said: That's so weird. Such an easy thing to document! When we called Seabourn (after getting our refund for the cruise itself), we were given a different figure (less) than our actual total for fees & taxes. After waiting 15 minutes while they checked, they said our figure was correct. But, they couldn't give us a date when we would received it as a credit even they have it in their records. Another 90+ days??? Link to comment Share on other sites More sharing options...
Paulchili Posted June 25, 2020 #656 Share Posted June 25, 2020 (edited) 1 hour ago, cruzluvers said: When we called Seabourn (after getting our refund for the cruise itself), we were given a different figure (less) than our actual total for fees & taxes. After waiting 15 minutes while they checked, they said our figure was correct. But, they couldn't give us a date when we would received it as a credit even they have it in their records. Another 90+ days??? How and why would this happen? Do they just make up a number from the top of their head. It clearly states on the invoice how much we paid for taxes and fees. How difficult is it to refund that number and avoid all this extra work on our part and on part of SB staff. I've received several refunds (4 from Oceania alone) and all were correct. Edited June 25, 2020 by Paulchili Link to comment Share on other sites More sharing options...
whystayhome Posted June 25, 2020 #657 Share Posted June 25, 2020 I got less than half of the compensation On the card I paid for the cruise on. And then the next portion a day later on a card I did NOT use to pay for that cruise. Go figure. so much for refunds processed in original form of payment... linda Link to comment Share on other sites More sharing options...
JPH814 Posted June 26, 2020 Author #658 Share Posted June 26, 2020 Well folks, I am heading on vacation to get some beach time with the family (and celebrate the LIVERPOOL championship!!!) So here is the last update - at least for two weeks and maybe - who knows. It's been interesting. Feel free to "talk amongst yourselves" As of Date: 6/26/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Days between Request and Refund TV24 3/28/2020 3/15/2020 103 Pilotapat 3/22/2020 3/16/2020 102 Ramses 3/14/2020 3/20/2020 98 Foyt 7/25/2020 3/23/2020 95 remember66 4/5/2020 3/26/2020 92 Gilligan840 5/23/2020 4/14/2020 73 Laylam 5/23/2020 4/16/2020 71 Whystayhome 7/31/2020 5/6/2020 51 Whystayhome 10/24/2020 5/6/2020 51 labate 8/14/2020 5/7/2020 50 TV24 10/3/2020 5/7/2020 50 Klolson 4/8/2020 3/9/2020 6/17/2020 100 cruzluvers 3/22/2020 3/9/2020 6/16/2020 99 Mauzac 4/5/2020 3/14/2020 6/19/2020 97 Plane7c 4/5/2020 3/14/2020 6/18/2020 96 canadalin 4/8/2020 3/15/2020 6/17/2020 94 rgaudet 3/28/2020 3/15/2020 6/16/2020 93 Jodiandfrank 7/18/2020 3/16/2020 6/14/2020 90 Reefknot 4/5/2020 3/17/2020 6/15/2020 90 Not Jaded 12/20/2020 3/20/2020 6/13/2020 85 Mark56 5/9/2020 3/16/2020 6/8/2020 84 Laylam 5/9/2020 4/1/2020 6/23/2020 83 Sunburned Tongue 3/22/2020 3/9/2020 5/31/2020 83 Wire 12/20/2020 3/22/2020 6/13/2020 83 Daliowner 5/5/2020 3/11/2020 5/31/2020 81 joc123 4/29/2020 3/31/2020 6/19/2020 80 Flaminjune 3/14/2020 2/24/2020 5/13/2020 79 Scottie920 4/5/2020 3/16/2020 6/3/2020 79 Mauzac 4/20/2020 3/30/2020 6/15/2020 77 SF Voyage 4/17/2020 3/9/2020 5/24/2020 76 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 75 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 75 Bobal 5/6/2020 3/11/2020 5/24/2020 74 jkwestlake 3/21/2020 3/27/2020 6/8/2020 73 Hoosier74 7/18/2020 3/18/2020 5/29/2020 72 JRS51 6/27/2020 3/25/2020 6/5/2020 72 astride 4/29/2020 3/30/2020 6/9/2020 71 Marazul 4/22/2020 4/2/2020 6/12/2020 71 Phillipahain 4/22/2020 3/30/2020 6/9/2020 71 DC Traveler 5/2/2020 4/13/2020 6/22/2020 70 Sueweldon 3/14/2020 3/15/2020 5/23/2020 69 Happyhoppies 3/22/2020 3/17/2020 5/23/2020 67 swaxxy 4/29/2020 3/30/2020 6/5/2020 67 jenudallas 4/20/2020 3/30/2020 6/4/2020 66 Westport 7/18/2020 4/3/2020 6/8/2020 66 Hencol 4/20/2020 3/31/2020 6/4/2020 65 Twinkles 3/28/2020 3/15/2020 5/18/2020 64 Clou 9/16/2020 3/27/2020 5/29/2020 63 crudoll 6/27/2020 4/15/2020 6/17/2020 63 MJN1 6/23/2020 4/13/2020 6/15/2020 63 Wire 6/27/2020 4/16/2020 6/17/2020 62 Jcrobinson48 8/12/2020 4/5/2020 6/1/2020 57 DuffyMcDuffy 5/31/2020 4/14/2020 6/9/2020 56 mhf 5/6/2020 3/26/2020 5/21/2020 56 ON Cruiser 5/31/2020 4/14/2020 6/9/2020 56 Astride 5/16/2020 4/15/2020 6/9/2020 55 chessie 5/23/2020 4/13/2020 6/7/2020 55 oceanaire365 5/16/2020 4/14/2020 6/8/2020 55 Jcrobinson48 5/23/2020 4/15/2020 6/8/2020 54 jph814 5/23/2020 4/17/2020 6/10/2020 54 Zimflyer 3/22/2020 3/17/2020 5/10/2020 54 DFW 5/23/2020 4/16/2020 6/8/2020 53 barcrab 10/10/2020 4/9/2020 5/30/2020 51 Flyfishingwidow 6/3/2020 4/15/2020 6/5/2020 51 Wyattsaubt 6/6/2020 4/15/2020 6/4/2020 50 Zelker 5/23/2020 4/15/2020 6/4/2020 50 Clou 12/22/2020 4/13/2020 5/29/2020 46 Mmastell 1/13/2021 4/9/2020 5/25/2020 46 Average 70.1 1 Link to comment Share on other sites More sharing options...
MightyQuinn Posted June 26, 2020 #659 Share Posted June 26, 2020 Hi JPH - It may not matter in the overall scheme of things, but I think you missed that the 2nd entry on your spreadsheet has been refunded. Have a great vacation! On 6/13/2020 at 9:17 AM, Pilotapat said: Jodi and Frank, Hope you woke up to the the same good news that I received this morning. Full refund received on my cc today. It was issued May 29th (Seabourn "Frank" misled you) and posted June 12th. 1 Link to comment Share on other sites More sharing options...
MightyQuinn Posted June 26, 2020 #660 Share Posted June 26, 2020 From the newly appointed President of Seabourn. Not much new here but at least he's communicating: We would like to share an update on refunds, which we know has taken some time for requests to be fully processed and paid on cancelled voyages. Over the past four months, we’ve all learned how we are in unprecedented times that are unlike anything we’ve seen in years or even in our lifetime. Pausing our global ship operations across the entire portfolio of Carnival Corporation brands has created a volume of cancellations and subsequent refunds unlike anything our systems have ever had to process. Our team has been working tirelessly to expedite the processing of both refunds and Future Cruise Credits using manual processes while working remotely. Under the circumstances, we are grateful to them for handling each booking accurately and as efficiently as possible. The majority of requests have now been completed and those remaining are on track to be done in the coming weeks. Thank you for your increased levels of patience along the way. Link to comment Share on other sites More sharing options...
zimflyer Posted June 27, 2020 #661 Share Posted June 27, 2020 8 hours ago, MightyQuinn said: From the newly appointed President of Seabourn. Not much new here but at least he's communicating: We would like to share an update on refunds, which we know has taken some time for requests to be fully processed and paid on cancelled voyages. Over the past four months, we’ve all learned how we are in unprecedented times that are unlike anything we’ve seen in years or even in our lifetime. Pausing our global ship operations across the entire portfolio of Carnival Corporation brands has created a volume of cancellations and subsequent refunds unlike anything our systems have ever had to process. Our team has been working tirelessly to expedite the processing of both refunds and Future Cruise Credits using manual processes while working remotely. Under the circumstances, we are grateful to them for handling each booking accurately and as efficiently as possible. The majority of requests have now been completed and those remaining are on track to be done in the coming weeks. Thank you for your increased levels of patience along the way. Gee, that would have been a nice reply email - back in March...! Glad we are mostly being recompensed. We are still awaiting SB for airfare, hotel refunds from our March Sojourn itinerary change and then cancellation, to add to the horror we had these and other flights with Virgin Australia air, now in administration... It is such an uncertain time, I would probably hold off any new bookings till 2022 at this stage, rather than face this again. Lets hope the cruise companies learn well from this. Thanks to JP814 et al for our combined efforts to wake the sloppy giant. Happy travels! Link to comment Share on other sites More sharing options...
Swaxxy Posted June 27, 2020 #662 Share Posted June 27, 2020 Zimflyer... I also had money out with Virgin Australia and other hotels in Australia that would not refund my money. I filed a claim on my Amex and got all of my money back. I told them I had not received the services. Good luck. Link to comment Share on other sites More sharing options...
tv24 Posted June 27, 2020 #663 Share Posted June 27, 2020 Thanks JPH. I guess I am the big winner here, 103 days and still counting and still waiting for our refund that we requested March 15. I received the blast email from the new CEO today and read it with great interest, especially the paragraph regarding refunds and the promise that all will be resolved within a few weeks. A few more weeks? Will that put me past 4 months? NOT luxury cruising. Link to comment Share on other sites More sharing options...
cruzluvers Posted June 27, 2020 #664 Share Posted June 27, 2020 Before we got our main refund for our March cruise after 99 days, we had registered a dispute with our credit card - that may have "hastened" our refund. Still waiting for our refund of fees & taxes which Seabourn said could come in the next 30 days. ??? Link to comment Share on other sites More sharing options...
Paulchili Posted June 30, 2020 #665 Share Posted June 30, 2020 On 6/24/2020 at 12:31 PM, Paulchili said: Just an update and FYI. I was expecting a refund of taxes to my CC in the amount of $2,556. After not receiving it for 90 days I filed a dispute with my CC (Citibank). In the mean time SB posted a curious credit to my card of $2,196 (on day 92) which was a number that I did not recognize. Citi has now resolved the dispute in favor of SB apparently accepting this amount as the legit refund without any further explanation or documentation from SB as to how they arrived at that number. While the difference is relatively small ($360) I challenged Citi about their decision with copies of my invoices - all indicating that the amount of taxes I had paid was $2,556. Let SB show them and me how they arrived at $2,196 as the correct amount. Principle at play here. Well, well - after 124 days the missing $360 (difference between $2556 & $2196) has appeared on my credit card as coming from Seabourn after I challenged a prior settlement by CC in favor of SB. I don't have a formal decision from Citi but the $360 is from SB. The drama finally ends and justice is served.. Shouldn't have to be that difficult or take as long as it did nor require 2 disputes from the CC company if SB did the right thing from the start. 6 Link to comment Share on other sites More sharing options...
Swaxxy Posted July 2, 2020 #666 Share Posted July 2, 2020 On 6/24/2020 at 12:31 PM, Paulchili said: Well, well - after 124 days the missing $360 (difference between $2556 & $2196) has appeared on my credit card as coming from Seabourn after I challenged a prior settlement by CC in favor of SB. I don't have a formal decision from Citi but the $360 is from SB. The drama finally ends and justice is served.. Shouldn't have to be that difficult or take as long as it did nor require 2 disputes from the CC company if SB did the right thing from the start. Glad you finally settled this matter but you are correct, it should not have taken so long. Link to comment Share on other sites More sharing options...
Rambo_Trout Posted July 2, 2020 #667 Share Posted July 2, 2020 On 6/30/2020 at 7:04 PM, Paulchili said: Well, well - after 124 days the missing $360 (difference between $2556 & $2196) has appeared on my credit card as coming from Seabourn after I challenged a prior settlement by CC in favor of SB. I don't have a formal decision from Citi but the $360 is from SB. The drama finally ends and justice is served.. Shouldn't have to be that difficult or take as long as it did nor require 2 disputes from the CC company if SB did the right thing from the start. Paulchili, so glad that you finally got your Refund. 🍾 PS. I finally got refunded by Singapore Air, & IHG Hotels said that my refund would take 90 working days. It seems like they are all dragging it out to help cashflow 😒 Link to comment Share on other sites More sharing options...
Paulchili Posted July 2, 2020 #668 Share Posted July 2, 2020 4 hours ago, Swaxxy said: Glad you finally settled this matter but you are correct, it should not have taken so long. 2 hours ago, Rambo_Trout said: Paulchili, so glad that you finally got your Refund. 🍾 Thank you both - glad it’s oveer Way too much effort and time had to be devoted to this relatively simple matter. Shame on SB. It’s hard to be thankfull that something that should have been taken care of promptly - especially as wE cancelled on 2/27, probably among the very first people - took 124 days. Link to comment Share on other sites More sharing options...
tv24 Posted July 3, 2020 #669 Share Posted July 3, 2020 Paulchili: So happy for you. Keep your fingers crossed for us and our March 15 cancellation. Still waiting for a refund after 109 days. Tom Link to comment Share on other sites More sharing options...
Paulchili Posted July 3, 2020 #670 Share Posted July 3, 2020 36 minutes ago, tv24 said: Paulchili: So happy for you. Keep your fingers crossed for us and our March 15 cancellation. Still waiting for a refund after 109 days. Tom Fingers & toes crossed - hurry up 😀 Link to comment Share on other sites More sharing options...
Mauzac Posted July 3, 2020 #671 Share Posted July 3, 2020 Paulchilli.... delighted for you. Such a relief. And tv24, that is just TOO long. What are SB or your TA saying? Link to comment Share on other sites More sharing options...
Paulchili Posted July 3, 2020 #672 Share Posted July 3, 2020 5 hours ago, tv24 said: Paulchili: So happy for you. 3 hours ago, Mauzac said: Paulchilli.... delighted for you. Such a relief Thank you both (and others that had to listen to me for all this time). Now I have another question to which I would like to get an honest, unbiased answer. I cancelled our 30 day cruise on 2/27 - a little before SB did. At that time there were no other options for me but a 100% FCC for the cost of the cruise. I would have preferred a refund but I understood the terms & the rules and whether I liked them or not, I accepted them. Since then I received a refund to my CC for excursion (pretty promptly) and finally the taxes and fees to my CC. They also offered a compensation for air fare changes. I filled out the required form and submitted it. With a minor deduction they accepted my claim of $2,447 ($240 less than what I claimed). That part was OK with me but they are offering that amount in FCC instead of refund to my CC. In my opinion this is an extra expense more akin to excursions and not really part of a cruise fare. I believe that I should receive that amount refunded to my CC rather than FCC - especially as they had no objection to the amount of my claim. Am I right or am I off on this? This is not a matter I can dispute with the CC as SB accepted responsibility for that amount but wants to repay in FCC. I think that they are wrong. What say you? TIA Link to comment Share on other sites More sharing options...
Mauzac Posted July 3, 2020 #673 Share Posted July 3, 2020 I am not sure what you mean by air fare changes? Do you mean cancelled flights? Was it SB Air travel booked by them? If you mean that, I received mine back on my CC but I had applied for all refund as opposed to FCC. If you are filling out a form, I imagine you arranged and paid for them so yes I would've thought they should go back on to your CC, I can't imagine why SB would offer an expense of yours as a FCC? Correct me if I'm wrong. Link to comment Share on other sites More sharing options...
Swaxxy Posted July 3, 2020 #674 Share Posted July 3, 2020 I had an airfare change incurred by me when they told me the cruise was leaving from Auckland instead of Sydney. I received a refund (minus about $30 something) in the form of a check from Seabourn even though I paid for the extra charge. I filled out a form as well. My TA inquired about the missing money but who knows when they will hear back. Link to comment Share on other sites More sharing options...
Rambo_Trout Posted July 3, 2020 #675 Share Posted July 3, 2020 4 hours ago, Paulchili said: Thank you both (and others that had to listen to me for all this time). Now I have another question to which I would like to get an honest, unbiased answer. I cancelled our 30 day cruise on 2/27 - a little before SB did. At that time there were no other options for me but a 100% FCC for the cost of the cruise. I would have preferred a refund but I understood the terms & the rules and whether I liked them or not, I accepted them. Since then I received a refund to my CC for excursion (pretty promptly) and finally the taxes and fees to my CC. They also offered a compensation for air fare changes. I filled out the required form and submitted it. With a minor deduction they accepted my claim of $2,447 ($240 less than what I claimed). That part was OK with me but they are offering that amount in FCC instead of refund to my CC. In my opinion this is an extra expense more akin to excursions and not really part of a cruise fare. I believe that I should receive that amount refunded to my CC rather than FCC - especially as they had no objection to the amount of my claim. Am I right or am I off on this? This is not a matter I can dispute with the CC as SB accepted responsibility for that amount but wants to repay in FCC. I think that they are wrong. What say you? TIA Hi Paul, I think that we both claimed on the same day. We made a claim for unrecoverable hotel bookings as they were non-refundable. SB offered us Cash or Value + 28 % FCC (which they called 25%) plus $ 250 each on board credit, which we took, as it was by far the best value. They could/should have done better for you. Regards, Kevin Link to comment Share on other sites More sharing options...
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