Emerald Waterways (Scenic Cruises) - refund

[YORKI1]

Our June European river cruise was cancelled in April and for various reasons did not want a future cruise voucher, or wait 23 months for a refund. We requested an immediate full refund. Emerald advised us that the cruise was suspended not cancelled, really and therefore we not entitled to a refund. We asked again for a refund and pointed out that we were legally entitled to one within 14 days and if they did not comply with our request we would take legal action.
 

We have now received our refund.

Edited May 26, 2020 by YORKI1
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[Canal archive]

Well done YORKI1 we are really lucky in the U.K. So many cruisers from around the world having problems with refunds from various different river cruise companies but we have the law on our side. We’ve just started looking at what’s available for next year, ever optimistic. CA

[Herman The Cat]

Unfortunately it seems the only way to get a refund of any sort from Scenic is to take legal action. This is a company that doesn’t believe it needs to abide by contract terms or do the right thing.

[Canal archive]

Hi, obviously that does not apply in the U.K. It would seem that reading through the cruise critic pages the questions about refunds also applies to other river cruise companies. CA