Mardi Gras rebooking question

[CruzCrazy]

Our Dec. 5, 2020 Mardi Gras cruise was cancelled.  We had only paid $250 in deposit and were waiting to pay anything more because we suspected our cruise might be on the chopping block.

 

We are looking at rebooking for 2021 on the same ship.  

 

I understand that we will get a 100% cruise credit for the $250 and that we will get $600 OBC for rebooking.

 

My PVP says I will have to pay a new deposit (currently $198) for the new reservation and that the $250 will be transferred to the new booking as a credit at some point, hopefully sooner rather than later.

 

My question is regarding a $200 promotional on-board credit that I had on my original booking.  I can't remember what the promotion was called, but it was for booking when the reservations on Mardi Gras first opened up.  We got the $200 OBC for booking during a certain timeframe, and I remember you had to register for it in advance.  Anyway, we booked way back on January 19, 2019.

 

I'm not trying to be greedy, but everyone who rebooks a cruise under the new terms will get $600, and I think people who had a promotional OBC already on their original booking should get that matched on a new booking plus the $600.  If not, then my OBC would effectively only be $400.

 

I'm sure there were many others who had a promotional OBC and am wondering if any of you who did have tried to get it transferred to your new reservation.

 

Thanks in advance for sharing your experiences.

 

[MCC retired]

We have exactly the same situation with the $200 OBC for the original Mardi Gras booking .

Booking today is gone from My Cruise Manager and it will be interesting to see what happens 

with that $200  when we rebook ?

[stormy_weatherman]

Unfortunately, prior OBC due to rescheduling will not transfer, even those for OG Mardi Gras bookings. My PVP confirmed this for me yesterday.

[ALWAYS CRUZIN]

OBC is only what is offered on the actual cruise you will book. It is not transferable. I had a great deal when I booked for October 31, 2020. It went away when I rebooked for Oct 30, 2021. Cruise fare was a bit less but the OBC way less. Only Casino of $50.00 but we will be using my wife's 50 cruise milestone and my Stock. So, it will be great. By that time I should be reading a lot of reviews about the ship.

[surfjock27]

As stated above, you lose the $200. I can confirm this because I just rebooked (within the last hour). 
 

We were initially on the Mardi Gras inaugural (August 2020) and when that got canceled we lost that OBC when we rebooked on for November 2020. Now, we lost that OBC when we rebooked today. 

[CruzCrazy]

Thanks, everyone.  We just rebooked and were told the same.  PVP also said we would get the standard "Sorry you had to cancel blah-blah-blah, you'll forfeit your deposit" email and to just ignore it.  

 

 

[Jamman54]

17 hours ago, surfjock27 said:

As stated above, you lose the $200. I can confirm this because I just rebooked (within the last hour). 
 

We were initially on the Mardi Gras inaugural (August 2020) and when that got canceled we lost that OBC when we rebooked on for November 2020. Now, we lost that OBC when we rebooked today. 

 

16 hours ago, CruzCrazy said:

Thanks, everyone.  We just rebooked and were told the same.  PVP also said we would get the standard "Sorry you had to cancel blah-blah-blah, you'll forfeit your deposit" email and to just ignore it.  

 

 

I don't know if something changed, but the $200 OBC for rebooking our cancelled Mardi Gras repo cruise has followed us through two subsequent cancellations,  and now resides on our April 2021 Horizon cruise. This OBC was given as incentive to rebook by a certain date, and you shouldn't lose it if it was Carnival that canceled the cruise(s) that you rebooked to, unless the $200 OBC you are talking about is something different. 

Edited July 11, 2020 by Jamman54

[surfjock27]

2 minutes ago, Jamman54 said:

 

I don't know if something changed, but the $200 OBC for rebooking our cancelled Mardi Gras repo cruise has followed us through two subsequent cancellations,  and now resides on our April 2021 Horizon cruise. This OBC was given as incentive to rebook by a certain date, and you shouldn't lose it if it was Carnival that canceled the cruise(s) that you rebooked to, unless the $200 OBC you are talking about is something different. 

I completely agree that we shouldn’t be penalized for their canceling! I went all the way up to a Supervisor and she read the email they received regarding this latest round of cancellations and it said that any prior OBC is forfeited and replaced with the $600 OBC. I expressed that I didn’t think it was fair and she said “what’s keeping people from booking, canceling and rebooking over and over just to stack OBC..” I just let it go at that point. 

[Jamman54]

10 minutes ago, surfjock27 said:

I completely agree that we shouldn’t be penalized for their canceling! I went all the way up to a Supervisor and she read the email they received regarding this latest round of cancellations and it said that any prior OBC is forfeited and replaced with the $600 OBC. I expressed that I didn’t think it was fair and she said “what’s keeping people from booking, canceling and rebooking over and over just to stack OBC..” I just let it go at that point. 

Sorry this happened to you and others. I think we all know that the $300 & $600 OBC 's can't be stacked, and that OBC from the original rate code is lost if that rate code doesn't exist any more, but that $200 OBC given as incentive to rebook your original Mardi Gras cruise that was canceled should be valid until you sail on your on your rebooked cruise, no matter how many attempts to rebook you make. I would be raising heck if it happened to me,  but my PVP took care of this for me three different times.

[ALWAYS CRUZIN]

1 hour ago, Jamman54 said:

 

I don't know if something changed, but the $200 OBC for rebooking our cancelled Mardi Gras repo cruise has followed us through two subsequent cancellations,  and now resides on our April 2021 Horizon cruise. This OBC was given as incentive to rebook by a certain date, and you shouldn't lose it if it was Carnival that canceled the cruise(s) that you rebooked to, unless the $200 OBC you are talking about is something different. 

The $200 incentive to book again during a certain period does go with whatever cruise yo choose in that time frame. Any other OBC that you had on that cancelled cruise does not. You receive the OBC offered on the next cruise (not the cancelled cruise) plus the $200 incentive OBC