Payment issues

[mariemorgan]

Anyone else having issues making a payment?  I'm trying to pay the balance and i get an error.  

 

I've tried Chrome/Firefox/IE/Edge even safari on my phone.  The error I'm getting is:  

CONNECTION ERROR There Was An Error Processing Your Payment, Please Try Again Later

 

Twitter rccl support suggested I call in so I tried that but I get an error there too that says the balance exceeds the amount due.

[JAMESCC]

Anyone else having issues making a payment?  I'm trying to pay the balance and i get an error.  
 
I've tried Chrome/Firefox/IE/Edge even safari on my phone.  The error I'm getting is:  
CONNECTION ERROR There Was An Error Processing Your Payment, Please Try Again Later
 
Twitter rccl support suggested I call in so I tried that but I get an error there too that says the balance exceeds the amount due.

Woo hoo! Free cruise! Seriously though, RCI has always been a mess with IT stuff. Try again Monday maybe.

Sent from my Pixel 4 XL using Tapatalk

[Sunshine3601]

Did you call in and speak with a rep?

[cruisinfanatic]

2 minutes ago, Sunshine3601 said:

Did you call in and speak with a rep?

lol. The op posted 4 minutes ago

 

[mariemorgan]

4 minutes ago, Sunshine3601 said:

Did you call in and speak with a rep?

I called in and tried the automated thing and then it transfered me to a rep when it couldn't but I couldn't hear the rep.  

 

 

[Sunshine3601]

6 minutes ago, mariemorgan said:

I called in and tried the automated thing and then it transfered me to a rep when it couldn't but I couldn't hear the rep.  

 

 

If your final payment isnt due tonight then try again tomorrow.

[mariemorgan]

will do its due the 5th  thanks

[hloakes]

I think with all the changes they just made they are having a hard time keeping everything running. It took me three days to buy a coffee package. Of course the day after I was finally able to pay they refunded it because they changed the ship we were on. I don't know why they could not move it with the reservation but I had to repurchase it again today. Fortunately it went through without a problem.