Casino Rate Credit and Cancelled Cruise Credit

[zzupschuck]

Had a 7 day Cruise booked in January with a Casino Rate that included $500 onboard credit. That cruise was cancelled and I received $600 onboard credit for a future cruise. Re booked a cruise in April with the same Casino Rate...with $500 credit.  Will I also receive the $600 credit from the cancelled cruise?

[sabrecatz]

1 hour ago, zzupschuck said:

Had a 7 day Cruise booked in January with a Casino Rate that included $500 onboard credit. That cruise was cancelled and I received $600 onboard credit for a future cruise. Re booked a cruise in April with the same Casino Rate...with $500 credit.  Will I also receive the $600 credit from the cancelled cruise?

You should ...check in My Bookings print cruise documents ...I rebooked a cancelled cruise with Casino rate that included 200 OBC and received 800 total.

[pe4all]

You definitely should.  I got it with my cancelled casino rate.  Everything transferred over to the booked cruise.  

[RumpunchGirl]

I just checked mine and I have a total of $1100 on board credit. $600 for the cancellation and $500 with the Casino rate booking.  Sadly, I'm not cruising until January 2023. ☹️

[Elaine5715]

On 12/6/2020 at 10:42 PM, zzupschuck said:

Had a 7 day Cruise booked in January with a Casino Rate that included $500 onboard credit. That cruise was cancelled and I received $600 onboard credit for a future cruise. Re booked a cruise in April with the same Casino Rate...with $500 credit.  Will I also receive the $600 credit from the cancelled cruise?

 

On 12/7/2020 at 6:37 AM, pe4all said:

You definitely should.  I got it with my cancelled casino rate.  Everything transferred over to the booked cruise.  

 

1 hour ago, RumpunchGirl said:

I just checked mine and I have a total of $1100 on board credit. $600 for the cancellation and $500 with the Casino rate booking.  Sadly, I'm not cruising until January 2023. ☹️

The casino freeplay doesn't carry over.  Casino freeplay never shows on boarding documents. You have either booked another offer with extra OBC  or most likely had prior payments from your cancelled cruises added to OBC.  No, you can't add all the OBC and FCC from cancelled cruises

Edited December 13, 2020 by Elaine5715

[BlerkOne]

5 hours ago, Elaine5715 said:

 

 

The casino freeplay doesn't carry over.  Casino freeplay never shows on boarding documents. You have either booked another offer with extra OBC  or most likely had prior payments from your cancelled cruises added to OBC.  No, you can't add all the OBC and FCC from cancelled cruises

If the same promotion is available for the new cruise you should get.

[RumpunchGirl]

7 hours ago, Elaine5715 said:

 

 

The casino freeplay doesn't carry over.  Casino freeplay never shows on boarding documents. You have either booked another offer with extra OBC  or most likely had prior payments from your cancelled cruises added to OBC.  No, you can't add all the OBC and FCC from cancelled cruises

I believe the OP is talking about onboard credit not Casino Free play.  The day I rebooked, I printed the offer I got in an Email:

 

EXCLUSIVE OFFER - HOT STREAK BONUS OFFER (OHS)

 

Exclusive Casino Offer - Hot Streak Bonus

Free Drinks on Us! while Playing in the Casino

$500 per room to spend onboard

Reserve your cruise with a non refundable deposit of $99 per person

Offer ends December 30, 2020

 

All was applied to my booking. In my Cruise documents, in Booking Summary on page 2 it absolutely says Onboard credit $1100.  Which is the $600 I received because my January 2021 cruise was canceled and the above offer of $500 OBC.  But, I have NO Casino Free Play. 

Edited December 14, 2020 by RumpunchGirl

[Elaine5715]

33 minutes ago, RumpunchGirl said:

I believe the OP is talking about onboard credit not Casino Free play.  The day I rebooked, I printed the offer I got in an Email:

 

EXCLUSIVE OFFER - HOT STREAK BONUS OFFER (OHS)

 

Exclusive Casino Offer - Hot Streak Bonus

Free Drinks on Us! while Playing in the Casino

$500 per room to spend onboard

Reserve your cruise with a non refundable deposit of $99 per person

Offer ends December 30, 2020

 

All was applied to my booking. In my Cruise documents, in Booking Summary on page 2 it absolutely says Onboard credit $1100.  Which is the $600 I received because my January 2021 cruise was canceled and the above offer of $500 OBC.  But, I have NO Casino Free Play. 

Correct.  Everyone gets a different offer so blanket standards about carrying over OBC isn't accurate.  Your new offer must offer the extras.  Most casino offers come with free play not OBC

[my kids mama]

2 hours ago, RumpunchGirl said:

I believe the OP is talking about onboard credit not Casino Free play.  The day I rebooked, I printed the offer I got in an Email:

 

EXCLUSIVE OFFER - HOT STREAK BONUS OFFER (OHS)

 

Exclusive Casino Offer - Hot Streak Bonus

Free Drinks on Us! while Playing in the Casino

$500 per room to spend onboard

Reserve your cruise with a non refundable deposit of $99 per person

Offer ends December 30, 2020

 

All was applied to my booking. In my Cruise documents, in Booking Summary on page 2 it absolutely says Onboard credit $1100.  Which is the $600 I received because my January 2021 cruise was canceled and the above offer of $500 OBC.  But, I have NO Casino Free Play. 

I think that is one of the biggest bummers about all of this.  We are encouraged to book cruises when "we aren't cruising" with the best deals we have ever been offered, at least for me.  Now that we have to rebook (again) our great deal isn't so great. My original deal was a better deal than the deals I am now offered, even with the $600 OBC.  Makes me sad. 

[rwilk1129]

Agree with MY KIDS MAMA. I had 2 great casino deals that were cancelled. Looking to rebook and deals are far from great. My sister who has only cruised once is getting the great deals that we used to get. Guess I will wait awhile to see if they get better.