Cruise paid in full with points

[angel69]

Has anyone been able to rebook a cruise that was paid in full with points and it was cancelled last year due to Covid? Who did you contact for that? I did get refund on taxes and excursions, but never received a redemption number or Future cruise credit certificate for the 250 000 points I used to pay for the cruise itself.

[GJustice]

1 hour ago, angel69 said:

Has anyone been able to rebook a cruise that was paid in full with points and it was cancelled last year due to Covid? Who did you contact for that? I did get refund on taxes and excursions, but never received a redemption number or Future cruise credit certificate for the 250 000 points I used to pay for the cruise itself.

Assuming you're talking about BofA credit card the points/dollars should be held for you and you can call the My Cruise Rewards team at (888) 305-4626. They can locate them and you can use them on a future reservation. I'm not sure about getting a refund.

[Coralc]

From what I have read on here, they don't seem to refund or reinstate the BofA points. But as mentioned, they will let you transfer them to another sailing. 

[PokrChick]

You'll just need to provide them with the booking ID for the original cruise.  Might take a couple days for them to apply the points, but they definitely will get it done.  At least that was my recent experience.

[jp2746]

I purchased with points (Chase).  I was able to lift an shift with RC but had one canceled with Princess.  The Princess one was refunded to my account with points. It took a longggggg time, but eventually it was refunded.  I did have to call them several times.