Ken at the beach Posted June 24, 2021 #1 Share Posted June 24, 2021 I just cancelled a cruise fir clients sailing July 2, 2021 on the Freedom under CWC. They had refundable air booked with Air to Sea. 100% of the airfare is being refunded to their credit card.....no penalties. Surprisingly the cruise fare is also being refunded because of changes in protocols. Great service Royal! 13 1 Link to comment Share on other sites More sharing options...
Jimbo Posted June 24, 2021 #2 Share Posted June 24, 2021 They also allowed us to Lift and Shift our Europe Cruise in September on Harmony of the Seas to September 2022. Price protected our OS Cabin also. 🙂 Kudos to Royal. 6 Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2021 Author #3 Share Posted June 24, 2021 37 minutes ago, Jimbo said: They also allowed us to Lift and Shift our Europe Cruise in September on Harmony of the Seas to September 2022. Price protected our OS Cabin also. 🙂 Kudos to Royal. Nice! 1 Link to comment Share on other sites More sharing options...
Sunshine3601 Posted June 24, 2021 #4 Share Posted June 24, 2021 1 hour ago, Jimbo said: They also allowed us to Lift and Shift our Europe Cruise in September on Harmony of the Seas to September 2022. Price protected our OS Cabin also. 🙂 Kudos to Royal. That's great! Congratulations, I know you were concerned about that. 1 Link to comment Share on other sites More sharing options...
Sunshine3601 Posted June 24, 2021 #5 Share Posted June 24, 2021 2 hours ago, Ourusualbeach said: I just cancelled a cruise fir clients sailing July 2, 2021 on the Freedom under CWC. They had refundable air booked with Air to Sea. 100% of the airfare is being refunded to their credit card.....no penalties. Surprisingly the cruise fare is also being refunded because of changes in protocols. Great service Royal! We had booked thru A2S for our flight to bermuda for the Vision sailings and when Royal cancelled those summer sailings we had our refund from A2S in about 6 days and our full refund from Royal in 7 days. Definitely Great Service Royal😃 3 Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 24, 2021 Author #6 Share Posted June 24, 2021 1 minute ago, Sunshine3601 said: We had booked thru A2S for our flight to bermuda for the Vision sailings and when Royal cancelled those summer sailings we had our refund from A2S in about 6 days and our full refund from Royal in 7 days. Definitely Great Service Royal😃 Great to hear. I will pass that on. 2 Link to comment Share on other sites More sharing options...
cruising mom 2 Posted June 25, 2021 #7 Share Posted June 25, 2021 We booked our air thru air2sea last Friday yesterday our airfare dropped $75 pp I called air2sea they canceled our flights and rebooted at the lower rate and didn't cost us a thing. 1 Link to comment Share on other sites More sharing options...
luvs2cruzga Posted June 25, 2021 #8 Share Posted June 25, 2021 How did you know the prices dropped? Link to comment Share on other sites More sharing options...
Biker19 Posted June 25, 2021 #9 Share Posted June 25, 2021 3 hours ago, luvs2cruzga said: How did you know the prices dropped? You can check the prices on the Air2Sea site. Link to comment Share on other sites More sharing options...
nelblu Posted June 25, 2021 #10 Share Posted June 25, 2021 16 hours ago, Ourusualbeach said: Surprisingly the cruise fare is also being refunded because of changes in protocols. Great service Royal! Do you know if that is their new or unwritten policy. Will they reimburse fares if FCCs were used and also L&S from a previous cancelled cruise. Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 25, 2021 Author #11 Share Posted June 25, 2021 24 minutes ago, nelblu said: Do you know if that is their new or unwritten policy. Will they reimburse fares if FCCs were used and also L&S from a previous cancelled cruise. This was only offered to guests on the Freedom sailing in July Link to comment Share on other sites More sharing options...
nelblu Posted June 25, 2021 #12 Share Posted June 25, 2021 2 hours ago, Ourusualbeach said: This was only offered to guests on the Freedom sailing in July I guess we'll find out over the next several months. Link to comment Share on other sites More sharing options...
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