Journey - 2021/2022 Australia

[bigmjh]

A week or so ago, I read (and promptly lost) a post regarding Azamara cancelling the Australia/NZ cruises for the rest of 2021 and early 2022. Also, there was a reply showing the "Lift and Shift" options for these cancellations. Any help finding that post again will be greatly appreciated. Thanks!

[ECCruise]

51 minutes ago, bigmjh said:

A week or so ago, I read (and promptly lost) a post regarding Azamara cancelling the Australia/NZ cruises for the rest of 2021 and early 2022. Also, there was a reply showing the "Lift and Shift" options for these cancellations. Any help finding that post again will be greatly appreciated. Thanks!

The Lift and Shift options are all on Azamara's website. 

I would contact Azamara or your TA ASAP since our email cancelling our cruises had a final date for L&S of July 7th.  I don't know if that applied to all reservations, though and don't know if they would extend it.  It does say if they don't hear from you by that date they will automatically issue a FCC.

[Grandma Cruising]

11 hours ago, bigmjh said:

A week or so ago, I read (and promptly lost) a post regarding Azamara cancelling the Australia/NZ cruises for the rest of 2021 and early 2022. Also, there was a reply showing the "Lift and Shift" options for these cancellations. Any help finding that post again will be greatly appreciated. Thanks!

If it was the post that included a copy of the email from Azamara, here is a copy of it. It includes the link to the Lift & Shift options.

 

Dear Azamara Guest,

We hope that you have remained healthy and safe.

We've been working diligently through the details of our return to service plan, developing new protocols and procedures, scheduling new itineraries and adjusting our plans to welcome you back onboard.

As we continue to review and analyze our itinerary plans, we've made the difficult decision to cancel our upcoming Azamara Journey® voyages in Australia, Asia, the South Pacific and the Middle East, from November 2, 2021 - May 13, 2022, due to the ongoing complexities of cruise operations in the region. Unfortunately, this means your sailing has been cancelled. We're truly sorry for this inconvenience and are grateful for your patience through this pandemic.

While this is unfortunate news, we would still love to have you cruise with us this year. We still have cruises on the Azamara Quest & Journey in Europe and the Caribbean and will soon be launching additional cruises in the Caribbean and the Canary Islands. We are still finalizing those itineraries, but we expect them to be available on Azamara.com in late July. We will continue to keep you updated every step of the way.

We're counting dwn the days until we resume sailing this summer and remain optimistic that with each day that passes, we're another day closer to less uncertainty and more explorations. Through our Explore Well at Sea program, we have developed advanced screening protocols, more rigorous sanitation measures, and innovative medical services to ensure a care-free Azamara experience.

While all of us wish we were cruising, we have three options to compensate you for these cancellations. Here are your options.

Option # 1 | 125% Future Cruise Credit

We're providing you with a 125% Future Cruise Credit to book and sail by April 30, 2023.

• This amount will be based on your total cruise fare paid. And, we're giving you a little extra, knowing that this is such a unique circumstance.
• We will automatically issue you your Future Cruise Credit by August 6, 2021 via email. So, there's nothing for you to do!
• Guests who have purchased pre- or post- land programs through Azamara will also receive compensation in the same form as their cruise fare.

Option # 2 | Lift and Shift

With Lift and Shift you have the option to keep your cruise vacation plans to the same destination and move your existing booking to a sailing next year within four weeks of your originally scheduled departure. The alternative sailing must be of the same stateroom category, on the same itinerary type and cruise length (+/- one sail night), scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year.

• Just give us or your travel partner a call by July 7, 2021 to move your reservation at the same rate including any promotion you currently have on the booking. If we don't hear from you, we will automatically issue your Future Cruise Credit. 
• To view lift and shift options for your sailing, please visit www.azamara.com/liftshift

Option # 3 | 100% Refund

Or, if you prefer the lower value in a full refund, we're happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until the end of September 30,2021 to request a refund and deactivate your certificate. 

• We will initially send you the 125% Future Cruise Credit Certificate. You have until September 30, 2021 to request a refund. We will then deactivate your certificate. Note: Please know, once we receive your refund request, we unfortunately won't be able to accept an FCC request if you change your mind. 
• To avoid waiting on the phone, click here to submit your request.
• You can expect to receive your refund 45 days after you submit your request.
• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we'll refund any NEW funds paid above the certificate amount, and we'll reinstate your original Cruise with Confidence certificate. 

Air and Hotel:

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit https://www.azamara.com/contact-us for your local Azamara call center number.

Thank you for your patience and understanding during this unprecedented situation. 

Please stay safe and healthy, and know, we really appreciate your continued loyalty. We'll be ready to welcome you back soon - we miss you already.

Sincerely, 

Carol Cabezas

President, AZAMARA®

 

Edited July 15, 2021 by Grandma Cruising

[scotsahoy]

We were advised by our TA in UK  the date for lift and shift had been extended to 14 July, but unfortunately that is probably also now too late. May be worth checking asap.