MLIfe Gold $125 OBC

[tymike]

Hi all!

After reading this thread I decided to give BCC a call last night to ask if my husband and I were eligible for OBC (one of us is MLife gold, the other platinum).  I was waiting for a rep for well over an hour and once speaking with a rep was told no OBC due to booking with BCC and not MLife.

 

Despite my sharing with her that there are reports of folks being granted OBC recently she stated that they received a memo two days ago forbidding this.  I asked her to send me the memo...the answer was no.  I asked for a supervisor.  Another hold time of close to an hour.  Yup....I gave up.  I shared with her that my concern was that the response from BCC when asked for OBC based on MLife status appears to be inconsistent and this is where the frustration comes in (as well as  ridiculous wait times on hold).

 

I've booked with BCC many times in the past and have never had such a frustrating experience as last nights' call.  I hope it was a fluke....

[NutsAboutGolf]

3 hours ago, tymike said:

Hi all!

After reading this thread I decided to give BCC a call last night to ask if my husband and I were eligible for OBC (one of us is MLife gold, the other platinum).  I was waiting for a rep for well over an hour and once speaking with a rep was told no OBC due to booking with BCC and not MLife.

 

Despite my sharing with her that there are reports of folks being granted OBC recently she stated that they received a memo two days ago forbidding this.  I asked her to send me the memo...the answer was no.  I asked for a supervisor.  Another hold time of close to an hour.  Yup....I gave up.  I shared with her that my concern was that the response from BCC when asked for OBC based on MLife status appears to be inconsistent and this is where the frustration comes in (as well as  ridiculous wait times on hold).

 

I've booked with BCC many times in the past and have never had such a frustrating experience as last nights' call.  I hope it was a fluke....

 

Its clear X Execs read these boards... 😅

[Torfamm]

On 7/21/2021 at 4:32 AM, Texalana said:

I was on hold for over an hour with BCC only to be told that my cruise had to have been booked with an M Life offer to be eligible for the OBC. 😡

That’s what it says in the terms and conditions on the website as well

[kevanmia]

On 7/22/2021 at 6:36 PM, tymike said:

Hi all!

After reading this thread I decided to give BCC a call last night to ask if my husband and I were eligible for OBC (one of us is MLife gold, the other platinum).  I was waiting for a rep for well over an hour and once speaking with a rep was told no OBC due to booking with BCC and not MLife.

 

Despite my sharing with her that there are reports of folks being granted OBC recently she stated that they received a memo two days ago forbidding this.  I asked her to send me the memo...the answer was no.  I asked for a supervisor.  Another hold time of close to an hour.  Yup....I gave up.  I shared with her that my concern was that the response from BCC when asked for OBC based on MLife status appears to be inconsistent and this is where the frustration comes in (as well as  ridiculous wait times on hold).

 

I've booked with BCC many times in the past and have never had such a frustrating experience as last nights' call.  I hope it was a fluke....

 

If you booked under a discounted or free casino rate, which it sounds like you did, then getting MLife offers is considered double-dipping.  I'm pretty sure that you need to be paying full fare or something like it to qualify.

[tymike]

48 minutes ago, kevanmia said:

 

If you booked under a discounted or free casino rate, which it sounds like you did, then getting MLife offers is considered double-dipping.  I'm pretty sure that you need to be paying full fare or something like it to qualify.

I'm sure you are correct and that's understandable.

 

  I was frustrated with the wait time on the phone and the rep's account of why I couldn't get the OBC.  She just kept saying that it wasn't available because I didn't book through MLife....and in about four years of being platinum with them I've only gotten one offer for a cruise.  I get BCC offers pretty often.

In any case I'm really looking forward to my cruise and I'm very happy with the final cost.

 

Happy (and healthy) sailing to all!

[Julma]

Is there a promo code for this?

 

[Nachosdelux]

12 minutes ago, Julma said:

Is there a promo code for this?

 

no. it is a benefit (potentially) of having status at MGM

[NutsAboutGolf]

12 minutes ago, Julma said:

Is there a promo code for this?

 

I almost spit out my coffee, thanks for the laugh as I’m guessing this was a serious question.  Call the BCC and give your MLIfe number (if you have one) as the “promo code”

[Julma]

49 minutes ago, NutsAboutGolf said:

I almost spit out my coffee, thanks for the laugh as I’m guessing this was a serious question.  Call the BCC and give your MLIfe number (if you have one) as the “promo code”

No, it was legit.  My TA said Celebrity was asking if I had a promo code.  I called the MGM/Celebrity number this AM and was able to add the MLife numbers to the booking.  Just have to keep checking for OBC.

[kevanmia]

On 7/24/2021 at 2:07 AM, Torfamm said:

That’s what it says in the terms and conditions on the website as well

 

Update - advanced to Gold yesterday, called today to add the OBC and got denied.  Supposedly the cruise had to be booked under an "MLife offer," of which I have never even received any info.  Personally I think this recent "memo" has it wrong -the  "cruise fare trade-in value" clause should cover all non-group, non-discount bookings.   The rep was under the impression that it had to be a casino rate booking to qualify.

 

I also have a few RCCL cruises so maybe I"ll try with them.

Edited July 31, 2021 by kevanmia

[Fly and Sail]

On 7/21/2021 at 2:50 PM, AlbertaCruisers said:

I called the number of the website (https://www.mgmresorts.com/en/mlife-rewards-program/preferred-partners/royal-caribbean-and-celebrity-cruises.html), the lady knew right away what I was talking about and told me that Mlife has recently told them that they are only supposed to be adding this if the cruise was booked with the Mlife offer and they have been wrong to be adding it to other cruises.  That is not how I read the reference to OBC on the above website, but I could not convince her otherwise.

 

On 7/21/2021 at 9:52 PM, PinkSandGirl said:

I booked with Celebrity (with a travel agent) and then called the # I have noted in an above post.  The $125 OBC was then added to the reservations.   There are 4 of us, two cabins, and we are all MGM gold and I added everyone during the same phone call.  

 

~ If I didn't have gold through MGM and used my Celebrity Captain's Club tier to get MGM gold then I couldn't get the OBC that way.  You can only get it if you earn gold through MGM itself.   

 

The link on the MGM website explains the benefits better than Celebrity...since it's your MGM status getting the perks on Celebrity or Royal Caribbean. 

 

🍹

 

That doesn't even make sense. What MLife offers are Golds supposed to get? The free cruises are only for Platinum and NOIR.

 

I have now booked my third NOIR cruise (on Millennium right now) and the credit was applied each time, however their Casino department (BCC) has some real "beauties" working there and there are at least two people where I immediately hang up when they answer (Ashley being the worst).

 

For their attitude alone I'm not spending a dime at the casino. And when I called I wasn't "on the list" for NOIR either this year. The current cruise was booked in 2019 and cancelled/rebooked at least 8 times during which it has become a huge mess with lots of cumulative OBC. Everytime I call they make it seem to be MY fault that's its such a disaster now.

[HskrCrsr]

10 minutes ago, Fly and Sail said:

That doesn't even make sense. What MLife offers are Golds supposed to get? The free cruises are only for Platinum and NOIR.

 

 

Golds are supposed to get what is suggested in the thread title and what is shown here, but only under certain situations

[Fly and Sail]

1 minute ago, HskrCrsr said:

 

Golds are supposed to get what is suggested in the thread title and what is shown here, but only under certain situations

 

According to this chart any tier should get these "Quarterly Offers" and I can confidently say that in 10 years with MLife I have never received a single one. YMMV.

[HskrCrsr]

10 hours ago, Fly and Sail said:

 

According to this chart any tier should get these "Quarterly Offers" and I can confidently say that in 10 years with MLife I have never received a single one. YMMV.

Then you might want to investigate further.

https://www.celebritycruises.com/things-to-do-onboard/casino/m-life-partnerships

 

Note the part that says

For M life Rewards Members

 

As an M life Rewards member, you'll receive valuable offers and benefits on our modern ships, which visit 290 exciting destinations worldwide, including all seven continents. Depending on your M life Rewards Tier Level, perks can include VIP departure lounge access, exclusive quarterly offers, even complimentary cruise vacations.

[Fly and Sail]

13 minutes ago, HskrCrsr said:

Then you might want to investigate further.

https://www.celebritycruises.com/things-to-do-onboard/casino/m-life-partnerships

 

Note the part that says

For M life Rewards Members

 

As an M life Rewards member, you'll receive valuable offers and benefits on our modern ships, which visit 290 exciting destinations worldwide, including all seven continents. Depending on your M life Rewards Tier Level, perks can include VIP departure lounge access, exclusive quarterly offers, even complimentary cruise vacations.

 

That's nothing new. I get anything but the quarterly offers. Now they might be play related but still I'm surprised that I never received anything from them. Not even a bad offer.

[NutsAboutGolf]

7 minutes ago, Fly and Sail said:

 

That's nothing new. I get anything but the quarterly offers. Now they might be play related but still I'm surprised that I never received anything from them. Not even a bad offer.

i can confirm quarterly offers are MLife play related

 

While this cruise I used the mlife perks, BCC offered the internet at 10% off due to my CC status 

[Jo Cruiser]

Besides $125 OBC, what else would an Mlife Gold status person receive on board a Celebrity or Royal ship?  Is the $125 per person or per cabin? 

[mafig]

While we don't gamble much, we will be near a MLife casino this coming week.

 

If we show our latest cruise room  card and give them our Celebrity Elite # should we expect to have our MLife card upgraded?  

[PinkSandGirl]

Hi!  I posted a few times on this thread.

 

This is my experience with the MGM $125 OBC if you are gold with MGM (earned through MGM not reciprocal Gold from your Celebrity or RCCL status)... For MGM gold people, you are entitled to $125 OBC for each cruise you take with Celebrity or RCCL. 

 

I booked my Celebrity cruise with a travel agent (or can be direct with Celebrity).   My booking isn't because of a discount or free cruise due to my MGM status.  At the time of booking I gave my MGM # (along with others in my travel party) and told the agent about the MGM Gold OBC.   The agent, multiple times with bookings does nothing about it (claiming she can't get through to anyone).  So, I call the # I have in an above post and add this to the bookings myself.   I have never had a problem.  Once I call the MGM/Celebrity phone #, I then have to call the travel agent and tell her to 'pull it over' to the reservation and at that point the OBC shows in My Celebrity Cruise Planner.   OBC from my travel agent doesn't show until right before the cruise but the MGM OBC shows immediately.

 

Obviously for Platinum and Noir, the OBC is a higher value.

 

Hope this helps for those in the same situation as me/clarifies the MGM OBC.  😃

 

🍹

 

 

Edited August 1, 2021 by PinkSandGirl

[PinkSandGirl]

20 hours ago, Fly and Sail said:

 

 

That doesn't even make sense. What MLife offers are Golds supposed to get? The free cruises are only for Platinum and NOIR.

 

I have now booked my third NOIR cruise (on Millennium right now) and the credit was applied each time, however their Casino department (BCC) has some real "beauties" working there and there are at least two people where I immediately hang up when they answer (Ashley being the worst).

 

For their attitude alone I'm not spending a dime at the casino. And when I called I wasn't "on the list" for NOIR either this year. The current cruise was booked in 2019 and cancelled/rebooked at least 8 times during which it has become a huge mess with lots of cumulative OBC. Everytime I call they make it seem to be MY fault that's its such a disaster now.

I 'quoted' you but it didn't take when I commented.   My reply should be above this post. 

 

🍹

[Fly and Sail]

12 minutes ago, PinkSandGirl said:

Hi!  I posted a few times on this thread.

 

This is my experience with the MGM $125 OBC if you are gold with MGM (earned through MGM not reciprocal Gold from your Celebrity or RCCL status)... For MGM gold people, you are entitled to $125 OBC for each cruise you take with Celebrity or RCCL. 

 

I booked my Celebrity cruise with a travel agent (or can be direct with Celebrity).   My booking isn't because of a discount or free cruise due to my MGM status.  At the time of booking I gave my MGM # (along with others in my travel party) and told the agent about the MGM Gold OBC.   The agent, multiple times with bookings does nothing about it (claiming she can't get through to anyone).  So, I call the # I have in an above post and add this to the bookings myself.   I have never had a problem.  Once I call the MGM/Celebrity phone #, I then have to call the travel agent and tell her to 'pull it over' to the reservation and at that point the OBC shows in My Celebrity Cruise Planner.   OBC from my travel agent doesn't show until right before the cruise but the MGM OBC shows immediately.

 

Obviously for Platinum and Noir, the OBC is a higher value.

 

Hope this helps for those in the same situation as me/clarifies the MGM OBC.  😃

 

🍹

 

 

 

From the experience posted in this thread the practice of allowing this has ended as of recently and there is an internal memo to this regard.

 

MLife Platinum and NOIR on their annual cruises are always entitled to their $200/$300 OBC but on numerous occasions I had to argue with them about just booking a standalone cruise and have this added. Never with any success. I gave up in the end and only used X for the free sailings compliments of MLife.

[PinkSandGirl]

1 minute ago, Fly and Sail said:

 

From the experience posted in this thread the practice of allowing this has ended as of recently and there is an internal memo to this regard.

 

MLife Platinum and NOIR on their annual cruises are always entitled to their $200/$300 OBC but on numerous occasions I had to argue with them about just booking a standalone cruise and have this added. Never with any success. I gave up in the end and only used X for the free sailings compliments of MLife.

Well, that's not very fun.  Hehe.   The OBC seems 'free' but I would guess most MGM gold holders would agree that OBC of $125 was definitely spent at the casino in order to 'earn' that status but it is/was a nice extra perk.

 

It still shows online with MGM so I would definitely make it a point with Celebrity and MGM to get it added.  

 

I know they have to verify your status and for when it's valid until so perhaps that could be a 'glitch'.  Once I called in September for a May cruise and I had to wait until after October to add it on.   It clearly states it has to be done at the time of booking but there is leeway based on my experience...even though I give my MGM # when I book and then call.

 

🍹

[kevanmia]

On 7/31/2021 at 1:54 AM, Fly and Sail said:

 

According to this chart any tier should get these "Quarterly Offers" and I can confidently say that in 10 years with MLife I have never received a single one. YMMV.

 

Same.  Very frustrating to be told you needed to book under an offer when no offers were sent in the first place!

[tiggy85]

On 7/30/2021 at 11:54 PM, Fly and Sail said:

 

According to this chart any tier should get these "Quarterly Offers" and I can confidently say that in 10 years with MLife I have never received a single one. YMMV.

I am MLife gold and I got a free cruise back in 2019 which has been carried over to 2022 due to COVID. I got them to apply the $125 OBC last week… 

 

[mfs2k]

On 7/31/2021 at 10:45 PM, PinkSandGirl said:

Hi!  I posted a few times on this thread.

 

This is my experience with the MGM $125 OBC if you are gold with MGM (earned through MGM not reciprocal Gold from your Celebrity or RCCL status)... For MGM gold people, you are entitled to $125 OBC for each cruise you take with Celebrity or RCCL. 

 

I booked my Celebrity cruise with a travel agent (or can be direct with Celebrity).   My booking isn't because of a discount or free cruise due to my MGM status.  At the time of booking I gave my MGM # (along with others in my travel party) and told the agent about the MGM Gold OBC.   The agent, multiple times with bookings does nothing about it (claiming she can't get through to anyone).  So, I call the # I have in an above post and add this to the bookings myself.   I have never had a problem.  Once I call the MGM/Celebrity phone #, I then have to call the travel agent and tell her to 'pull it over' to the reservation and at that point the OBC shows in My Celebrity Cruise Planner.   OBC from my travel agent doesn't show until right before the cruise but the MGM OBC shows immediately.

 

Obviously for Platinum and Noir, the OBC is a higher value.

 

Hope this helps for those in the same situation as me/clarifies the MGM OBC.  😃

 

🍹

 

 

 

I booked this week via the MGM Gold card phone number after searching my emails.  I found it in an email I ignored a few months ago. I got the $125 OBC and a 50% off Casino Rate for the cabin, and it includes Wifi, Drinks and Tips. I was told it was a "once a year" rate as long as I maintained Gold or above.  It was a much better deal than I saw booking direct, or booking via a TA