LizikinsLivesToCruise Posted July 28, 2021 #1 Share Posted July 28, 2021 Friends who were booked on a Mediterranean cruise that got cancelled last year, are struggling to make plans with their FCC because the travel agency -- the only one licensed by RCCG here in South Africa -- seems to have gone under. It's been many months since emails and phones were answered. Does anyone have an email address for Royal Caribbean that they can use so they can get assistance directly? Thanks in advance. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted July 28, 2021 #2 Share Posted July 28, 2021 If they already have an FCC they don't need the original TA. They can book direct or with another TA. https://www.royalcaribbean.com/cruise-with-confidence 2 Link to comment Share on other sites More sharing options...
taglovestocruise Posted July 28, 2021 #3 Share Posted July 28, 2021 22 minutes ago, LizikinsLivesToCruise said: Friends who were booked on a Mediterranean cruise that got cancelled last year, are struggling to make plans with their FCC because the travel agency -- the only one licensed by RCCG here in South Africa -- seems to have gone under. It's been many months since emails and phones were answered. Does anyone have an email address for Royal Caribbean that they can use so they can get assistance directly? Thanks in advance. 1 (800) 256-6649. Mail Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 Phone General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649 How to get through to an operator: Dial (800) 398-9819. Don’t press any key when prompted. Wait for operator. Dial (800) 256-6649. Press 2 and wait for operator. Dial (866) 562-7625. Press 0. Social Media Twitter (Main Account): @royalcaribbean Email Guest feedback: crownandanchor@rccl.com Adam Goldstein Presidentagoldstein@rccl.com (305) 539-6000 Lisa Lutoff-Perlo Executive Vice President, Operations (305) 539-6000 2 Link to comment Share on other sites More sharing options...
LizikinsLivesToCruise Posted July 29, 2021 Author #4 Share Posted July 29, 2021 16 hours ago, taglovestocruise said: 1 (800) 256-6649. Mail Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 Phone General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649 How to get through to an operator: Dial (800) 398-9819. Don’t press any key when prompted. Wait for operator. Dial (800) 256-6649. Press 2 and wait for operator. Dial (866) 562-7625. Press 0. Social Media Twitter (Main Account): @royalcaribbean Email Guest feedback: crownandanchor@rccl.com Adam Goldstein Presidentagoldstein@rccl.com (305) 539-6000 Lisa Lutoff-Perlo Executive Vice President, Operations (305) 539-6000 Thank you very much! This is very helpful. Link to comment Share on other sites More sharing options...
Ken at the beach Posted July 29, 2021 #5 Share Posted July 29, 2021 20 hours ago, taglovestocruise said: 1 (800) 256-6649. Mail Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 Phone General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649 How to get through to an operator: Dial (800) 398-9819. Don’t press any key when prompted. Wait for operator. Dial (800) 256-6649. Press 2 and wait for operator. Dial (866) 562-7625. Press 0. Social Media Twitter (Main Account): @royalcaribbean Email Guest feedback: crownandanchor@rccl.com Adam Goldstein Presidentagoldstein@rccl.com (305) 539-6000 Lisa Lutoff-Perlo Executive Vice President, Operations (305) 539-6000 That is old and outdated. Adam Goldstein is no longer with the company. Lisa Lutoff-Perlo is the President of Celebrity Link to comment Share on other sites More sharing options...
Rare brillohead Posted July 30, 2021 #6 Share Posted July 30, 2021 Try these: Phone Contacts Main: (305) 539-6000 Customer Service: (800) 256-6649 Toll Free: (866) 562-7625 Email Contacts RoyalGuestRelations@rccl.com If all else fails: Carlos Jimenez Senior Manager, Guest Experience – Executive Office 1050 Caribbean Way Miami, FL 33132carlosjimenez@rccl.com Link to comment Share on other sites More sharing options...
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