Start Check In Not Working

[OfcSupport]

I have option to “Start Check In” for several cruises. I have been trying to select that option for a few days and keep getting a message that says, “Information is not currently available.”  Has anyone else had this issue?

[LadyShiva]

Which browser?  Are you using the app in an iPhone or an Android?  Are you trying multiple ways to start your Check in process?

Edited August 17, 2021 by LadyShiva

[BecciBoo]

I just had to reboot my iphone and then delete the app and reload it. It then started to work.

[MikeandRon]

Just tried that on a Samsung Android.  Still get the check back later for Oct 6 Independence.  Same on laptop.  On hold now for IT Resolution Desk.

[OfcSupport]

2 hours ago, LadyShiva said:

Which browser?  Are you using the app in an iPhone or an Android?  Are you trying multiple ways to start your Check in process?

I am using the iPhone and using the chrome browser to access my other sailings. I am on the Odyssey and am using the Royal app for ship activities and menus. I don’t see any place on this app for my other cruises. Am I missing something? Thanks.

[AlohaLivin]

On our cruise there are no times at at listed for check in. I called them yesterday, it seems rather a wide spread issue (and apparently there are others per this thread)

[CRUISEFAN0001]

Just did ours no problem on an iPhone.

[MikeandRon]

Yep.  The inconsistencies are still consistent.  We were just able to get past the "check back later" block this afternoon and now after many "Continue" clicks get stuck at a page you must select a check in time but the box is blank.  Nice Royal guy just said IT is aware of the situation and is rolling out times.... sometime, some day, some way, etc as per his information.  We can have one of three screens: several times listed, one time listed or our "extra special" no times and no way to proceed screen.  His best advice was to keep trying until it works.  All of this is on laptop.  Android still says to check back closer etc..

Anybody find a workaround?

[Biker19]

1 hour ago, OfcSupport said:

 Am I missing something? 

Uninstall and reinstall the app; it should list the same sailings as the browser. 

[LadyShiva]

2 hours ago, OfcSupport said:

I am using the iPhone and using the chrome browser to access my other sailings. I am on the Odyssey and am using the Royal app for ship activities and menus. I don’t see any place on this app for my other cruises. Am I missing something? Thanks.

Open the RCI app.  Go hit the little person head at the top right of the first screen.  Below the name of your next cruise, there should be a blue link to "Select a different sailing" .

 

Hope that helps!

[OfcSupport]

20 hours ago, LadyShiva said:

Open the RCI app.  Go hit the little person head at the top right of the first screen.  Below the name of your next cruise, there should be a blue link to "Select a different sailing" .

 

Hope that helps!

Thanks. I found it.

[orville99]

Did ours on an old fashioned PC and had no problems at all.

[lovesthebeach2]

I was able to start Checkin for a November cruise on Odyssey, but could only go so far, then it says to come back later.

[niksmom630]

4 hours ago, lovesthebeach2 said:

I was able to start Checkin for a November cruise on Odyssey, but could only go so far, then it says to come back later.

Same issue on odyssey November sailing. App states check in would open Tuesday, got as far as choosing the time, and got the same “check back later” message. Was able to check in for November freedom sailing, but only available check in time was 3-3:30. Someone posted on a social media page that there’s an IT Issue being resolved (may take a few weeks) and to keep checking back. Seems many are getting stuck with only one time (3-3:30) and it’s occurring on celebrity sailings also.