johnnylikely Posted August 17, 2021 #1 Share Posted August 17, 2021 Hi all. I got £75 FCC for a cancelled sailing last year. I’m not too familiar with how it works. Went to book a U.K. anthem cruise and entered the code, it was accepted (no money was deducted off the payment), I figured they manually had to check the amount and refund it or something. I just got an email saying the certificate cannot be applied as the booking is paid for. I’ll go call them in the morning. But any advice/help would be appreciated! thx!!! Link to comment Share on other sites More sharing options...
molly361 Posted August 17, 2021 #2 Share Posted August 17, 2021 2 minutes ago, johnnylikely said: Hi all. I got £75 FCC for a cancelled sailing last year. I’m not too familiar with how it works. Went to book a U.K. anthem cruise and entered the code, it was accepted (no money was deducted off the payment), I figured they manually had to check the amount and refund it or something. I just got an email saying the certificate cannot be applied as the booking is paid for. I’ll go call them in the morning. But any advice/help would be appreciated! thx!!! That is correct It can't be applied to a paid in full booking Link to comment Share on other sites More sharing options...
long4acruise Posted August 17, 2021 #3 Share Posted August 17, 2021 (edited) The FCC can only be applied to the unpaid amount of the cruise fare, excluding taxes & fees, no gratuities, shore excursions Air2Sea flights or transfers. Edited August 17, 2021 by long4acruise Link to comment Share on other sites More sharing options...
johnnylikely Posted August 17, 2021 Author #4 Share Posted August 17, 2021 31 minutes ago, molly361 said: That is correct It can't be applied to a paid in full booking But how do I book online? As it gave me a box to enter the code im confused- can I use it on a regular booking? Thx all Link to comment Share on other sites More sharing options...
Biker19 Posted August 17, 2021 #5 Share Posted August 17, 2021 29 minutes ago, johnnylikely said: But how do I book online? As it gave me a box to enter the code im confused- can I use it on a regular booking? Thx all It would be better this be handled via a call to ensure it’s applied correctly. Link to comment Share on other sites More sharing options...
johnnylikely Posted August 17, 2021 Author #6 Share Posted August 17, 2021 3 minutes ago, Biker19 said: It would be better this be handled via a call to ensure it’s applied correctly. Gosh, thanks will call them tomo morn. What a pain lol Link to comment Share on other sites More sharing options...
johnnylikely Posted August 18, 2021 Author #7 Share Posted August 18, 2021 I can't be the only one having an issue?!!!! I did a dummy booking to check- I entered the code on the site and it said 'accepted' I'm on the phone to them now and on live chat... Link to comment Share on other sites More sharing options...
johnnylikely Posted August 18, 2021 Author #8 Share Posted August 18, 2021 Just now, ChC said: I had the same issue. I called RCCL but was bounced between different departments to no end. I emailed the department in the rejection email. Now it has been 5 days. Not a single reply. I am considering next cruise booking to be on other lines. It is £250 for me. And the whole thing is debacle. Considering I am booking directly online with RCL and RCL saved at least £50 from agent fees. I am almost cursing RCL at this moment but I am scheduled to sail within 10 days so I am telling myself not to let this have a negative impact on my cruise. After the cruise however, I am considering throwing that FCC away and not set foot in RCL ships for a little while, pending on deals and personal circumstances. But I did have a gap of 4 years not cruise with RCL in history due to something else. So not cruise with RCL for another 4 years is not difficult for me. Yeah, I am pissed off. Have you tried the live chat option? I just went on there and they were v helpful... So annoying tho! Link to comment Share on other sites More sharing options...
johnnylikely Posted August 18, 2021 Author #9 Share Posted August 18, 2021 5 minutes ago, ChC said: No. But my case is more complicated than yours. My FCC was issued in Australian dollars in a South Pacific sailing. So stupid me went to Australian website to book the cruise to avoid issued like foreign currency conversion. Call centre said I should call Australian office at 9am Sydney time. And here I am in Europe... I figure it is too much trouble so I did not do anything. But please keep me posted I may try live chat. However, the live chat can only do so much. I talked to call centres in US, International and UK. None can help. Some even can not see the booking!! Oh gosh complicated- I hope u get it- they offered the FCC so they could keep our custom (I originaly wanted a refund as I don't usually sail much with rccl), they should honor it. defo give live chat a go, the guy said he'll request refund, I'll find out in a month i guess lol Link to comment Share on other sites More sharing options...
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