Rare lv2cruisgrl Posted August 25, 2021 #1 Share Posted August 25, 2021 Just wondering as this has never happened to me before, how long does it take for a refund? Celebrity canceled our Sept 6th cruise on Summit and they sent us a email saying it would be refunded automatically. So far nothing, but its only been a few weeks. Link to comment Share on other sites More sharing options...
gerelmx Posted August 25, 2021 #2 Share Posted August 25, 2021 X says 45 days, but sometimes it's earlier Link to comment Share on other sites More sharing options...
pixiedust777 Posted August 25, 2021 #3 Share Posted August 25, 2021 Depending on the billing cycle of your credit card it can take from 45-60 days for the refund to appear on your statement. Also depending on the volume of refunds that Celebrity is dealing with it may longer. Our first refund at the beginning of the Pandemic was almost 90 days. Second refund was nearly 60 days. Currently waiting on our third refund to be completed which has currently been nearly 5 weeks. Have received a piece of the refund but not the total a amount. Track your refund carefully as Celebrity does not refund the whole chunk at once. It is refunded by department. (Taxes, port charges, fare, gratuities etc..) 1 Link to comment Share on other sites More sharing options...
lola2013 Posted August 25, 2021 #4 Share Posted August 25, 2021 I was told 30-60 days for a refund, which would have been last week. Followed up yesterday and now it's another 7-10 days. Celebrity is also disputing the amount that I believe I am due. Funny how they can take your credit card and process a charge immediately...but it's weeks & weeks before they process a refund. 2 Link to comment Share on other sites More sharing options...
lola2013 Posted August 25, 2021 #5 Share Posted August 25, 2021 Update: just heard from my travel agent who spoke with Celebrity this morning. It could take "additional weeks" to get my refund. Process goes through their accounting department and there are many bookings ahead of me. 1 Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted August 25, 2021 #6 Share Posted August 25, 2021 In May we received our refund in five weeks 1 Link to comment Share on other sites More sharing options...
LGW59 Posted August 25, 2021 #7 Share Posted August 25, 2021 My cancelled and paid in full cruise from May 2020, took a total of 6 weeks to get the full refund. They refunded me on the Celebrity installment plan; tax/port charges, airfare etc 1 Link to comment Share on other sites More sharing options...
goofysmom99 Posted August 25, 2021 #8 Share Posted August 25, 2021 I had my TA check earlier today and she was told 4-6 weeks. Six weeks is Labor Day so I'll check again later that week. 1 Link to comment Share on other sites More sharing options...
WhiteSoxFan Posted August 25, 2021 #9 Share Posted August 25, 2021 Hopefully mine from the 9/2 sailing gets to me before my final payment is due on my January Apex sailing. Link to comment Share on other sites More sharing options...
Rblum100 Posted August 25, 2021 #10 Share Posted August 25, 2021 We have not seen our refund yet. It was originally promised to be received by 10 August… No joy. So our agent started calling. Last word was that it was now supposed to hit our credit card yesterday. Still no luck. I wonder if Celebrity (RCL) is having cash flow problems and is intentionally slowing down requests for refund? Link to comment Share on other sites More sharing options...
zoncom Posted August 25, 2021 #11 Share Posted August 25, 2021 4 MONTHS!! Caribbean cancelled last of our 3 B2B2B2B on Sirena. And we are ELITE Plus. Link to comment Share on other sites More sharing options...
zoncom Posted August 25, 2021 #12 Share Posted August 25, 2021 Forgot; they would only give us a FCC too. Link to comment Share on other sites More sharing options...
Rare hcat Posted August 25, 2021 #13 Share Posted August 25, 2021 6 hours ago, pixiedust777 said: Depending on the billing cycle of your credit card it can take from 45-60 days for the refund to appear on your statement. Also depending on the volume of refunds that Celebrity is dealing with it may longer. Our first refund at the beginning of the Pandemic was almost 90 days. Second refund was nearly 60 days. Currently waiting on our third refund to be completed which has currently been nearly 5 weeks. Have received a piece of the refund but not the total a amount. Track your refund carefully as Celebrity does not refund the whole chunk at once. It is refunded by department. (Taxes, port charges, fare, gratuities etc..) Good summary, After awhile ( 60 days) we had to file with card company to protest. Need the cruise info etc and history of promised refund datel They gave a temp credit and it seemed to "shake the tree". Link to comment Share on other sites More sharing options...
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