Any compensation for giving your room away?

[seaman11]

I booked a cabin and paid extra to choose it,  back of ship floor i wanted and near elevator. They blocked that room now and are using the floor for covid postive rooms (in case)  

 

Now im on board the Gem  they assigned me a different room front of ship, floor below casino and dining room.  Now basically turning my reservation into a guaranteed room which is cheaper..  Has this happened to anyone else and were you credited or compensated?  Any feedback would be great thank you. 

[UKstages]

it has not happened to me, but they have every right to do this. however, the situations you describe are something that should lead to compensation, an on board credit or an upgrade on what is presumably a  ship running far below capacity.

 

by the way, you didn't give your room away... it sounds like the decision was made for you before you arrived on board and long after you chose your preferred room.

Edited December 9, 2021 by UKstages

[Trimone]

I personally would demand an upgrade, who wants to be under a high traffic area.

Stand your ground and be a nuisance  

[seaman11]

2 minutes ago, Trimone said:

I personally would demand an upgrade, who wants to be under a high traffic area.

Stand your ground and be a nuisance  

Thank you.  After waiting in lines for hours i waited again on guest services line.  The manager said they could do nothing but will email Corporate. Smh this how they treat repeat customers.  🤦.   Basically not understanding if i let them pick the room it was $159 pp cheaper.  

[Trimone]

Just now, seaman11 said:

Thank you.  After waiting in lines for hours i waited again on guest services line.  The manager said they could do nothing but will email Corporate. Smh this how they treat repeat customers.  🤦.   Basically not understanding if i let them pick the room it was $159 pp cheaper.  

Going downhill fast…

[seaman11]

23 minutes ago, UKstages said:

it has not happened to me, but they have every right to do this. however, the situations you describe are something that should lead to compensation, an on board credit or an upgrade on what is presumably a  ship running far below capacity.

 

by the way, you didn't give your room away... it sounds like the decision was made for you before you arrived on board and long after you chose your preferred room.

Unfortunately they did not notify me of their change prior to boarding  and being as I paid extra to pick my room you can understand the frustration.   I certainly understand their need to do it but you then upgrade that person or give onboard credits or partial refund.  

[MoCruiseFan]

13 minutes ago, seaman11 said:

Unfortunately they did not notify me of their change prior to boarding  and being as I paid extra to pick my room you can understand the frustration.   I certainly understand their need to do it but you then upgrade that person or give onboard credits or partial refund.  

You got more than 'picking your room' for he additional cost.  unless you turned them down you go the FAS offers in effect at the time of your booking.

 

[Level six]

We were recently moved from our cabin on Princess.  I had only booked the cabin two weeks prior and then 2 days before sailing was told they were making that room a isolation room for covid.  I tried to get another room before sailing, as the room they gave me was worse than my pick.

When I got on the ship, I went to the service desk and was told they would call corporate.  About 2 hours later I was moved to a balcony(from interior) for that cruise and the following cruise. 

I was super nice to the front desk, but it may be that our cruise was very empty also??  I don't know.  Good luck. 

[MoCruiseFan]

54 minutes ago, Trimone said:

I personally would demand an upgrade, who wants to be under a high traffic area.

Stand your ground and be a nuisance  

The OP will get a lot farther with REQUESTING a new cabin than DEMANDING one.  Being a PITA is bad advice as well.  One of the silliest thinsg one can do in life is intentionally piss off someone you are requesting help from,

[milolii]

This practice is reported frequently on the Princess forums.  But it also appears to happen before boarding.   This is the first I have seen it here.  
 

The cabins do appear to be aft(behind fire doors which are locked) and have included suites.  The cabins, on Princess anyway,  are also being used for bringing new crew onboard as ships increase capacity. 

Good luck! 

Edited December 9, 2021 by milolii

[Trimone]

31 minutes ago, MoCruiseFan said:

The OP will get a lot farther with REQUESTING a new cabin than DEMANDING one.  Being a PITA is bad advice as well.  One of the silliest thinsg one can do in life is intentionally piss off someone you are requesting help from,

100% works for me, being nice in crisis gets you to the back of the queue ….too much manyana

[seaman11]

2 hours ago, MoCruiseFan said:

The OP will get a lot farther with REQUESTING a new cabin than DEMANDING one.  Being a PITA is bad advice as well.  One of the silliest thinsg one can do in life is intentionally piss off someone you are requesting help from,

Why would you assume i was being a a pita ? And why are so many missing the point as a customer I was inconveniencent. Im not requesting a favor....

[goldmom]

Ask to speak to the Hotel Manager.  Make an appointment if need be.  If your trip has a Meet & Greet go to it and get his business card.  Don't discuss the issue there unless he seems willing, but set up a time to meet.

Also, you can try speaking to the Latitudes Rep at the Cruise Next desk.

Be polite but firm.  Let them know how disappointing this is and that they really should have advised you of the change before you boarded.

Just out of curiousity, which deck was your original cabin on?  Just wondering which deck they are using for any quarrantine.

Good luck

[seaman11]

2 hours ago, MoCruiseFan said:

You got more than 'picking your room' for he additional cost.  unless you turned them down you go the FAS offers in effect at the time of your booking.

 

Yes but i dont think 1 specialty dining night and 100 internet min are = to that over $300 difference.  (My shipmate doesnt drink )  The main reason was to pick our room.   

[seaman11]

7 minutes ago, goldmom said:

Ask to speak to the Hotel Manager.  Make an appointment if need be.  If your trip has a Meet & Greet go to it and get his business card.  Don't discuss the issue there unless he seems willing, but set up a time to meet.

Also, you can try speaking to the Latitudes Rep at the Cruise Next desk.

Be polite but firm.  Let them know how disappointing this is and that they really should have advised you of the change before you boarded.

Just out of curiousity, which deck was your original cabin on?  Just wondering which deck they are using for any quarrantine.

Good luck

Thank you great  advice.  👍🏼  deck 3 btw.  

[lixogab]

27 minutes ago, seaman11 said:

Thank you great  advice.  👍🏼  deck 3 btw.  

Wait a sec… there are no guest rooms on Gem deck 3.

[ChiefMateJRK]

3 hours ago, Level six said:

I was super nice to the front desk,

 

3 hours ago, MoCruiseFan said:

One of the silliest thinsg one can do in life is intentionally piss off someone you are requesting help from,

This.  You catch more flies with honey than vinegar.  Attempt to resolve it with the merchant.  If that doesn't work, enjoy the cruise and contest an appropriate portion of the credit card charge upon completion.  You paid for "x" and the merchant gave you "y."  It is then entirely upon NCL to PROVE that they provided what you paid for.  Be part of the solution....

[seaman11]

18 minutes ago, lixogab said:

Wait a sec… there are no guest rooms on Gem deck 3.

Opps you are right deck 4.  I picked that because only rooms above. 

[lixogab]

9 minutes ago, seaman11 said:

Opps you are right deck 4.  I picked that because only rooms above. 

Deck 4 on the back is close to the medical center, a.k.a. Covidarium.

But yes, I don’t get the NCL position. Your original cabin is either OV or Interior. With almost empty ship it costs zero to them to move you to a balcony.

[seaman11]

48 minutes ago, lixogab said:

Deck 4 on the back is close to the medical center, a.k.a. Covidarium.

But yes, I don’t get the NCL position. Your original cabin is either OV or Interior. With almost empty ship it costs zero to them to move you to a balcony.

5 hours later they said they are waiting for miami to respond to even change the room , nevermind upgrade. No one on board has the power? Unreal the theater is super  loud with base music playing,  there goes any nap.  Kinda dampens the mood.   

[BennyBrun]

Definitely be nice and polite but firm.  Ask to make an appointment to speak with the hotel director.  Let them know you paid x for the room and being reassigned at the last minute is not ideal.  You should have at least being upgrade to one category higher and or refund the difference.  I hope you can get this resolved.

[ChiefMateJRK]

Don't burn away cruise time fighting this.  Just make the best and let the credit card company fix it.  They are GREAT at that and if NCL doesn't do the right thing they may (or may not) learn a lesson.  Your NCL invoice indicates the room you paid for.  Your key card will document the room they gave you.

Edited December 10, 2021 by ChiefMateJRK

[seaman11]

43 minutes ago, ChiefMateJRK said:

Don't burn away cruise time fighting this.  Just make the best and let the credit card company fix it.  They are GREAT at that and if NCL doesn't do the right thing they may (or may not) learn a lesson.  Your NCL invoice indicates the room you paid for.  Your key card will document the room they gave you.

Thank you. They may just say hey we gave him the same category.  Im not being nasty with the front desk ppl I know they did not do it. But at the same time they have been refusing to give me the hotel managers email or extension.  I find that very odd.  Something stinks from up above and its leaving a bad taste in my mouth about ncl.  

[mking8288]

Wait a minute, you hand picked a stateroom on Deck 4 Mid to your liking, pay extra for it and now they move you to deck 5 below/near the casino and dining room (which one ??) PLUS you can also hear super loud base music coming from the theater (that early in the afternoon/evening ... from rehearsal ??)  For real, huh.  Please tell us more, what's going with Stardust ?

 

Okay, are you sure, you wanted to be near this area at all (especially these days) - I would gladly move to a different section of the ship, and they are usually better.  If yours was further forward, being a sailor - I know you don't mind the anchor being dropped & raised.  

 

If you are attending the M&G, get the name/calling card of the head of Hotel Services and/or Guest Services Manager, and speak to her/him in private afterward or meet outside, it is inappropriate and bad to bring up individual, private matters - issues - problems - complaints - requests - etc. in the open & hosted "private" CC event.  Good luck ! 

[vacation44]

I totally agree with you that your situation is not right and is being handed poorly.   I know I would not be happy.

 

Regarding the name of the Hotel Director, try looking in the area where they have the pictures and names of all the Officers on board.