Cancel Booking

[cltnccruisers]

How do you cancel a Princess booking?  I thought it would be pretty obvious but darned if I can find it.

[MISTER 67]

How did you book?

[flying boat]

Call Princess or your TA whoever you booked with, I don't believe you can cancel online,

[cltnccruisers]

3 minutes ago, MISTER 67 said:

How did you book?

Online

[cltnccruisers]

Just now, flying boat said:

Call Princess or your TA whoever you booked with, I don't believe you can cancel online,

I booked online.  I would expect to be able to cancel online.  Then again, it's not as though they would want to make it easy.  😄

[LACruiser88]

1 minute ago, cltnccruisers said:

Online

You have to call Princess or use their Chat option online.

[MISTER 67]

1 minute ago, cltnccruisers said:

Online

Your best bet is just to call Princess, from what I've heard there are long wait times. I deal with a Princess Personal Consultant and if she's on the phone she always calls back within an hour.

[cltnccruisers]

8 minutes ago, MISTER 67 said:

Your best bet is just to call Princess, from what I've heard there are long wait times. I deal with a Princess Personal Consultant and if she's on the phone she always calls back within an hour.

We have a great Princess Consultant who helped us straighten out a 4 times canceled family cruise now booked for March.  We booked a 2023 TA on Sky ourselves and I'd rather not bother her with canceling that.  

[cltnccruisers]

21 minutes ago, LACruiser88 said:

You have to call Princess or use their Chat option online.

Well, it's raining and I have nothing else to do this morning.   So I called at 11:00:01 and all representatives are already busy.  The Online Chat is offline as well.  😀

 

Fortunately I have about 20 months to get this done.

[cltnccruisers]

That wasn't too bad.  Only waited for about 30 minutes.  Their reasoning for making you call is so they can clearly explain any penalties or issues that might arise.  Makes sense I guess.

[Sea Hag]

37 minutes ago, cltnccruisers said:

Well, it's raining and I have nothing else to do this morning.   So I called at 11:00:01 and all representatives are already busy.  The Online Chat is offline as well.  😀

 

Fortunately I have about 20 months to get this done.

I tried the chat line for a minor problem and got no help whatsoever. The guy just gave me the Princess main phone number and said I had to call. Chat line is probably very limited in what they can and can't do.