64funwhisper Posted December 26, 2021 #1 Share Posted December 26, 2021 I have been trying to get thru since 9am anyone else having the same problem wanting to cancel Link to comment Share on other sites More sharing options...
blueskadoo Posted December 26, 2021 #2 Share Posted December 26, 2021 I spoke to someone after being on hold for 53 minutes, then got transferred to wait for the resolutions team. Still waiting…2 hours and counting. Link to comment Share on other sites More sharing options...
lasman Posted December 26, 2021 #3 Share Posted December 26, 2021 I suspect with the holiday weekend and the number of people canceling cruises, it will be a long wait for service today Link to comment Share on other sites More sharing options...
64funwhisper Posted December 26, 2021 Author #4 Share Posted December 26, 2021 guess I will try tomarrow my cruise leaves the 2nd Link to comment Share on other sites More sharing options...
blueskadoo Posted December 26, 2021 #5 Share Posted December 26, 2021 Update #2: made it through at 2:24. Very nice rep but obviously stressed. Took care of everything efficiently and refunded no problem. 2 Link to comment Share on other sites More sharing options...
zzmmmommy Posted December 26, 2021 #6 Share Posted December 26, 2021 36 minutes ago, blueskadoo said: Update #2: made it through at 2:24. Very nice rep but obviously stressed. Took care of everything efficiently and refunded no problem. I am going on 2 hours with the resolution team - hoping someone answers soon! Link to comment Share on other sites More sharing options...
RoperDK Posted December 26, 2021 #7 Share Posted December 26, 2021 I have been on hold now for over an hour. Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them. She transferred me and I entered a whole new wait queue. Link to comment Share on other sites More sharing options...
tallnthensome Posted December 26, 2021 #8 Share Posted December 26, 2021 (edited) . Edited December 26, 2021 by tallnthensome Link to comment Share on other sites More sharing options...
Girlincube Posted December 26, 2021 #9 Share Posted December 26, 2021 15 minutes ago, RoperDK said: I have been on hold now for over an hour. Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them. She transferred me and I entered a whole new wait queue. Let me know how that goes. I was told Casino department doesn’t open until Monday. 1 Link to comment Share on other sites More sharing options...
blueskadoo Posted December 26, 2021 #10 Share Posted December 26, 2021 1 hour ago, RoperDK said: I have been on hold now for over an hour. Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them. She transferred me and I entered a whole new wait queue. Ours was also a casino offer and I was able to cancel using the “Resolutions” department. Link to comment Share on other sites More sharing options...
RoperDK Posted December 26, 2021 #11 Share Posted December 26, 2021 6 minutes ago, blueskadoo said: Ours was also a casino offer and I was able to cancel using the “Resolutions” department. Was your cruise before Jan. 15th? I got through to the casino dept. at the 2 hour mark. My only option for the Jan. 15th MG cruise was to move it to a later date. No refund or FCC. I did move it to Jan. 2023 with no penalty. However, it is considered fully paid and under a full penalty if I choose to cancel the 2023 cruise at a later date. She did say that I could wait and see if they extend the cancel offer that ends on Jan. 14th. I have too many planning and traveling decisions to make to go through a last minute cancellation at this point. I am disappointed that the casino department is not being very flexible. I booked a suite so no cheap cabin price for me. Link to comment Share on other sites More sharing options...
RoperDK Posted December 26, 2021 #12 Share Posted December 26, 2021 1 hour ago, Girlincube said: Let me know how that goes. I was told Casino department doesn’t open until Monday. The casino department IS open today. Link to comment Share on other sites More sharing options...
blueskadoo Posted December 26, 2021 #13 Share Posted December 26, 2021 18 minutes ago, RoperDK said: Was your cruise before Jan. 15th? Our cruise was today! We pushed our decision to the last second to cancel. 1 Link to comment Share on other sites More sharing options...
2Yanks Posted December 26, 2021 #14 Share Posted December 26, 2021 I was on hold 2 hours. I literally drove from Houston to Dallas on hold, transferred and on hold again. total on hold 4 hours Link to comment Share on other sites More sharing options...
Kris Lee Posted December 26, 2021 #15 Share Posted December 26, 2021 2 hours ago, RoperDK said: I have been on hold now for over an hour. Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them. She transferred me and I entered a whole new wait queue. Same here. Got through pretty quickly initially.... about 15 minutes. But have been holding for the casino department for a looong time. Total call almost 2 hours. Saw someone else post that the casino department is closed today so I think I'm going to hang up and try tomorrow. Luckily don't cruise until Jan 9 so no rush yet...... 1 Link to comment Share on other sites More sharing options...
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