Is anyone having any luck with a good contact email with Celebrity?

[vermonter16]

We are having an issue with Celebrity not finding an original FCC (even with the email) as well as a missing FCC - this was all associated with canceled cruises 2 years ago.  The nonissued FCC was an oversight on our part.  We have spoken with Celebrity reps and Resolutions and it has been a month with nothing from anybody.  I am tired of sitting on hold and having to explain over and over again.  Is there any email that actually works?

[davekathy]

6 hours ago, vermonter16 said:

We are having an issue with Celebrity not finding an original FCC (even with the email) as well as a missing FCC - this was all associated with canceled cruises 2 years ago.  The nonissued FCC was an oversight on our part.  We have spoken with Celebrity reps and Resolutions and it has been a month with nothing from anybody.  I am tired of sitting on hold and having to explain over and over again.  Is there any email that actually works?

Try Celebrityengamentcenter@celebrity.com. If you don't have any luck with it try;

 

Jennifer Morales
Senior Director of Celebrity Engagement
1050 Caribbean Way
Miami, FL 33132
jennifermorales@celebrity.com

 

Or...

 

Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
lLutoff-Perlo@celebritycruises.com

 

[canderson]

10 minutes ago, davekathy said:

Try Celebrityengamentcenter@celebrity.com. 

We know what you meant, but the OP might not.

 

Celebrityengagementcenter@celebrity.com

 

 

[davekathy]

2 minutes ago, canderson said:

We know what you meant, but the OP might not.

 

Celebrityengagementcenter@celebrity.com

 

 

Thanks. I should have copied and pasted. Obviously my fingers and brain aren't connected. I'd like to blame spell check but...😳 

[vermonter16]

Thanks. I'll try them out and let you all know if I have any luck.  If not, I'll just call again.

[MoreyCreek]

I'm having the same problem, and have been trying to get it resolved for weeks.  I had an agent helping me (he actually located and applied the FCC for one person in the party, but can't locate the other person's).  Now he is not returning my calls or emails.  And final payment is due in less than 3 weeks. I am beyond frustrated!

[upwarduk]

18 hours ago, vermonter16 said:

Thanks. I'll try them out and let you all know if I have any luck.  If not, I'll just call again.

We were never issued with a FCC. The TA told us to use the original booking number when we booked our next cruise. The FCC was used as our deposit when I booked a year later.

 

When I have problems, I contact Celebritycruises Captain’s Club on their Social Media sites.

Works well in UK, Jack or Sam reply  very quickly.

[CairnsCruiser1]

On 2/14/2022 at 11:00 AM, davekathy said:

Try Celebrityengamentcenter@celebrity.com. If you don't have any luck with it try;

 

Jennifer Morales
Senior Director of Celebrity Engagement
1050 Caribbean Way
Miami, FL 33132
jennifermorales@celebrity.com

 

Or...

 

Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
lLutoff-Perlo@celebritycruises.com

 

I emailed the President when I was getting no-where with our FCC and it got sorted within 24 hours. Highly recommend!

[Pickels]

On 2/13/2022 at 8:00 PM, davekathy said:

Try Celebrityengamentcenter@celebrity.com. If you don't have any luck with it try;

 

Jennifer Morales
Senior Director of Celebrity Engagement
1050 Caribbean Way
Miami, FL 33132
jennifermorales@celebrity.com

 

Or...

 

Chief Executive
Lisa Lutoff-Perlo
President and Chief Executive Officer
1050 Caribbean Way
Miami, FL 33132
lLutoff-Perlo@celebritycruises.com

 

A big thank-you to DaveKathy, contacted Ms. Morales regarding our FCC issue and got a phone call from the Miami headquarters resolving our issue.  thank you, and happy cruisin'

[cruislovin]

Does anyone have current email address for the Celebrity CEO?

[JBare]

7 minutes ago, cruislovin said:

Does anyone have current email address for the Celebrity CEO?

Try starting at the top of this thread and follow it through.

Is it not the one already listed in this thread ?

Edited October 5, 2022 by JBare

[davekathy]

2 hours ago, cruislovin said:

Does anyone have current email address for the Celebrity CEO?

lLutoff-Perlo@celebritycruises.com

Edited October 5, 2022 by davekathy

[carlariley]

I have emailed her about bus transportation to Rotterdam and she has not responded. 

[davekathy]

I have. Just received a reply yesterday from an Email I sent late last week.