"Let's get you upgraded" not on my current reservation home page

[skeeter195]

I got the email to bid on upgrades for my May cruise.  I put in several bids 3 weeks ago through the email.  When I log into my account the main screen only says "you're booked".  I cannot find anywhere showing that I put in bids.  I used to be able to go in and view, change, delete, etc my bids. 

 

Does anyone know where I should look?  I called the main NCL number and did a chat online and I was told by both that my bids are only viewable in the "uprade platform".  When I asked what that was they basically told me that is what they are told to say when asked that question?!?

 

Thanks for any help

[mking8288]

When your bid(s) was submitted successfully, there should be an auto-reply email from their outside vendor handling the upgrades - retrieve that email & click on the link, and you should be able to view & change.  Unless, there is currently a system error on their cloud platform ... cyber issues, perhaps ?? 

 

We aren't bidding this time, but everytime we logged into our accounts, the pop-up "Let's Get You Upgraded" - we also got emails to prompt us ... since you are in Haven ... yada, yada.  Except we aren't booked nor upgraded into one, LOL.  

[RRSeeker]

Use the link in the original email that was sent to you or one of the bid confirmation emails.  I am cruising in May also and the banner has not appeared on my NCL cruise homepage.  The Feb cruise I cancelled did show up a couple days after I received the email.  I received the email as soon as I made final payment this time which is much earlier than the normal 80 days in the past.  I was hoping it would magically appear on my homepage at the 80 day mark but that is till a week away.

[Sthrngary]

Here is what I am doing and it works both ways.  

1. Mobile Phone App: I go to the NCL Mobile phone app.  In your reservation, there is a icon that looks like and envelope.  Click it.  When open, look for the message that say, "Let's get you upgraded". Click it.  Inside this email is a link that takes you directly to what you are eligible to bid on.  If you already bid, it will say "Review Your Bid" 
2. Computer: Go to NCL.com, open your account.  From here, same instructions as above. 

It is a good idea that you do check.  I attempted twice on a bid for a specific suite and it did not take. I hope this is helpful to you.

 

Cruise well.

[Sixtytwo]

Here you go:  https://upgrade.plusgrade.com/offer/NCL/

[skeeter195]

1 hour ago, Sthrngary said:

Here is what I am doing and it works both ways.  

1. Mobile Phone App: I go to the NCL Mobile phone app.  In your reservation, there is a icon that looks like and envelope.  Click it.  When open, look for the message that say, "Let's get you upgraded". Click it.  Inside this email is a link that takes you directly to what you are eligible to bid on.  If you already bid, it will say "Review Your Bid" 
2. Computer: Go to NCL.com, open your account.  From here, same instructions as above. 

It is a good idea that you do check.  I attempted twice on a bid for a specific suite and it did not take. I hope this is helpful to you.

 

Cruise well.

In the envelope message area when I click there, there are no messages about upgrades just the usual dining, bev package, etc messages.  

[skeeter195]

19 minutes ago, Sixtytwo said:

Here you go:  https://upgrade.plusgrade.com/offer/NCL/

This works for me, thank you.  I just wish it was how it used to be when I could see and navigate it when I logged into my account.

[MoCruiseFan]

On 2/24/2022 at 10:06 AM, skeeter195 said:

I got the email to bid on upgrades for my May cruise.  I put in several bids 3 weeks ago through the email.  When I log into my account the main screen only says "you're booked".  I cannot find anywhere showing that I put in bids.  I used to be able to go in and view, change, delete, etc my bids. 

 

Does anyone know where I should look?  I called the main NCL number and did a chat online and I was told by both that my bids are only viewable in the "uprade platform".  When I asked what that was they basically told me that is what they are told to say when asked that question?!?

 

Thanks for any help

https://upgrade.plusgrade.com/offer/NCL/

[JustSomeLady]

This briefly happened to me where I couldn’t see my upgrade page on my Home Screen. What happened is I made a purchase, and even though it was approved and paid for, the reservation showed it as a pending purchase and that the same amount for that purchase was in my OBC. I called Haven concierge and she fixed it. If you made a purchase after upgrading, and If you’re in Haven, call them. If not in Haven, call your PCC or the Norwegian help desk to have them correct it. 

[cuterlmt]

Thank you so much for this. I couldn't find my upgrade bids. This was very helpful. 

[Tricialy]

Has anyone ever only had one suite available to bid on?  We're booked in an S6 on the Star -- DOS without balcony.  The only upgrade I can bid on is the Garden Villa.  I thought it was strange that I can't bid on the S2 - DOS w/2 balconies (what we really want, wasn't available when we booked a year ago, and now open)    We'll have a great time either way, I've just never gotten a bid offer with only one room choice.

 

Also, I can't see the bid offer on my home page either, just through the link in the e-mail or the one listed above.

 

Edited February 26, 2022 by Tricialy

[luckyinpa]

i have a  h6 2 br booked on getaway and only able to bid on h2 and h3