cruiseej Posted March 15, 2022 #1 Share Posted March 15, 2022 I've been trying to log into my Seabourn account several times over the past several hours, and each time, in multiple browsers, I get an error: "Access Denied. You don't have permission to access "http://aem-stage2.seabourn.com/en_US/log-in/sso-log-in.html?" on this server. Are others seeing this, too, or is it just something with my computer? (Hopefully by me posting this, the server will magically come back online to prove me wrong! 😉) Link to comment Share on other sites More sharing options...
ciaoYacht Posted March 16, 2022 #2 Share Posted March 16, 2022 Whenever I login it never shows my booked cruise. They have major IT issues. Link to comment Share on other sites More sharing options...
cruiseej Posted March 16, 2022 Author #3 Share Posted March 16, 2022 The site is back up now. Link to comment Share on other sites More sharing options...
wesport Posted March 16, 2022 #4 Share Posted March 16, 2022 HAL and Seabourn never work with an iPad. I have tried safari, edge, chrome, and Firefox. Have given up at this point. Link to comment Share on other sites More sharing options...
janecambridge Posted March 16, 2022 #5 Share Posted March 16, 2022 Happened to us before our March cruise. Link to comment Share on other sites More sharing options...
cruiseej Posted March 16, 2022 Author #6 Share Posted March 16, 2022 12 hours ago, wesport said: HAL and Seabourn never work with an iPad. I have tried safari, edge, chrome, and Firefox. Have given up at this point. People weren't having any problems using iPads with the Seabourn Source app on our cruise a few weeks ago. I don't know about logging into the Seabourn.com website. In any case, that's a different subject, and perhaps should be in a separate thread. I started this one because the Seabourn.com website wouldn't allow logins for several hours yesterday. The problem was resolved, so this thread should probably end here. Link to comment Share on other sites More sharing options...
skiptomylou Posted March 17, 2022 #7 Share Posted March 17, 2022 On 3/15/2022 at 4:49 PM, cruiseej said: I've been trying to log into my Seabourn account several times over the past several hours, and each time, in multiple browsers, I get an error: "Access Denied. You don't have permission to access "http://aem-stage2.seabourn.com/en_US/log-in/sso-log-in.html?" on this server. Are others seeing this, too, or is it just something with my computer? (Hopefully by me posting this, the server will magically come back online to prove me wrong! 😉) Still down for me...but if you click on booked guests and then click on my account it will take you there Link to comment Share on other sites More sharing options...
Rare Hlitner Posted March 17, 2022 #8 Share Posted March 17, 2022 Happened to call SB today with a few questions about an upcoming cruise and mentioned this issue. The customer service agent laughed and told us we could use the work around of "Booked Guests" and she had no clue as to the problems with the Account logins. We were given another phone number if we wanted to elevate the issue (we do not) so we will just live with the issue until SB fixes the problem. Hank Link to comment Share on other sites More sharing options...
notjaded Posted March 20, 2022 #9 Share Posted March 20, 2022 Had same problem. CSA suggested checking for pop up blockers and browser guards. Turned out that my Malwarebytes Briowserguard and my wife’s McAfee ate protector was disabling the Seabourn site. Once these guards were disabled , the Seabourn site was fully functional. Link to comment Share on other sites More sharing options...
Cornet Posted March 20, 2022 #10 Share Posted March 20, 2022 Agree with notjaded that it’s the pop up blocker that is causing the problem with the log in on the Seabourn homepage. I allowed pop ups from Seabourn and it’s now working perfectly. Link to comment Share on other sites More sharing options...
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