80sGal Posted April 1, 2022 #1 Share Posted April 1, 2022 I've seen lots of comments about long wait times to reach customer service, so I was pleasantly surprised when I needed to call today and heard a new option -- for Carnival to put the caller into a queue and return the call when a rep is available. Yayy!! But wait -- they called me back in a reasonable amount of time, an hour or so -- but instead of connecting me directly to a rep, I've been on hold now for 46:12 and counting!! What improvement is THAT??? Not cool, Carnival, not cool. 1 1 Link to comment Share on other sites More sharing options...
tampabrat22 Posted April 1, 2022 #2 Share Posted April 1, 2022 This happened to me the other day, they returned my call at 5:15AM!!!🤬 Link to comment Share on other sites More sharing options...
OfcSupport Posted April 2, 2022 #3 Share Posted April 2, 2022 They returned my call and put me on hold. lol 1 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted April 2, 2022 #4 Share Posted April 2, 2022 Those examples would be funny if it was not so expletive deleted up. That is not how other corporations use that feature. 3 Link to comment Share on other sites More sharing options...
icft Posted April 2, 2022 #5 Share Posted April 2, 2022 18 hours ago, tampabrat22 said: This happened to me the other day, they returned my call at 5:15AM!!!🤬 Was anyone actually on the other end or were you on hold? Link to comment Share on other sites More sharing options...
tampabrat22 Posted April 2, 2022 #6 Share Posted April 2, 2022 3 hours ago, icft said: Was anyone actually on the other end or were you on hold? It was a recording saying if I still needed to talk to someone to stay on the line. But I had already solved the issue so I hung up. Link to comment Share on other sites More sharing options...
icft Posted April 2, 2022 #7 Share Posted April 2, 2022 10 minutes ago, tampabrat22 said: It was a recording saying if I still needed to talk to someone to stay on the line. But I had already solved the issue so I hung up. Well, it is good for you that you had the issue resolved. But it would have been a real hoot to hear they woke you up at 5:15 just to put you on hold for a few hours. It is quite possible that is what would have happened if you had stayed on the line though. 1 Link to comment Share on other sites More sharing options...
tampabrat22 Posted April 2, 2022 #8 Share Posted April 2, 2022 1 hour ago, icft said: Well, it is good for you that you had the issue resolved. But it would have been a real hoot to hear they woke you up at 5:15 just to put you on hold for a few hours. It is quite possible that is what would have happened if you had stayed on the line though. No doubt that is what would have happened. I was just so shocked they called at such an early time.😜 Link to comment Share on other sites More sharing options...
firefly333 Posted April 4, 2022 #9 Share Posted April 4, 2022 On 4/1/2022 at 3:31 PM, 80sGal said: I've seen lots of comments about long wait times to reach customer service, so I was pleasantly surprised when I needed to call today and heard a new option -- for Carnival to put the caller into a queue and return the call when a rep is available. Yayy!! But wait -- they called me back in a reasonable amount of time, an hour or so -- but instead of connecting me directly to a rep, I've been on hold now for 46:12 and counting!! What improvement is THAT??? Not cool, Carnival, not cool. I just did the call back and lost count of how long I was on hold after they called back. I need a pin number to transfer the booking to my ta. Booked about 4 weeks ago. First he was cruising and then i also had a b2b when he said i needed to get my pin number to give to him. Couldnt call from a rcl ship and wait on hold. Booked online. Call back stinks. Link to comment Share on other sites More sharing options...
Tiger0613 Posted April 4, 2022 #10 Share Posted April 4, 2022 (edited) Call backs aren't new. They just weren't regularly offered. In the past, a person answered fairly quickly after Carnival called. The problem that I had the first few times I was given the option was the phone number that the system relayed back was wrong. The system was seeing the last four numbers incorrectly, so I had to manually enter my number each time. Eventually they fixed their system so it read my number off correctly. Oddly enough, a couple years later Entergy started doing the same thing. The problem was resolved much quicker than with Carnival. This is just a new way of handling call backs. Edited April 4, 2022 by Tiger0613 Link to comment Share on other sites More sharing options...
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