Help Needed for an Australian in Barcelona who has tested Positive to Covid prior to their Cruise

[PurpleTraveller]

Just wanted to update everyone who has been so kind and helpful. I just received a reply to one of the many emails I have sent in the last few days apologizing for the delay in responding to me and they will process the cancellation of our reservation and the refund will take 30 - 45 days.

 

It doesn't excuse the appalling lack of assistance but it is definitely a relief to have some contact and a refund on the way.

 

Thanks to everyone for your comments and advice. 😊

 

[ocean sounds]

Best wishes that you and you husband recover soon.  

[kitkat343]

So glad you are getting your refund, and I hope you remain asymptomatic and that you will have some time to explore Barcelona after you clear quarantine before you fly home.

[RKHOOKER]

Let us know how you go with your refund. Cheers 🍻 

[broberts]

Did you take a second test in case the first was a false positive?

[PurpleTraveller]

1 hour ago, broberts said:

Did you take a second test in case the first was a false positive?

 

We probably should have but I think we were in such shock we didn't even think to. We were so busy trying to contact Royal Caribbean that took all of our attention. We have now tested negative but I feel that we may have been positive five days ago because I'm sure we'd been exposed somewhere with all the coughing and sneezing here in Spain with almost no mask wearing, even though we have been wearing our masks.

 

[Wagtail]

I am so sorry you have had to go through this ordeal it is so unfair.

Hoping now you can relax and enjoy the rest of your time in Barcelona now being negative and feeling ok. Horrible what has happened to you.

Wishing you all the best for the rest of your duration in Barcelona and a safe journey home when you return home to Australia. 

 

[gluecksbaer]

6 hours ago, broberts said:

Did you take a second test in case the first was a false positive?

 

Both of them both having a false positive is extremely unlikely.

[broberts]

Just now, gluecksbaer said:

 

Both of them both having a false positive is extremely unlikely.

 

Agreed, but given the the situation the small cost strikes me as justified.

[PurpleTraveller]

Hi,

 

Just wanted to update those of you who were so helpful when I was initially in this situation.

 

I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia.

 

I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean.

 

Thanks to everyone. 😊

 

[Ocean Boy]

57 minutes ago, PurpleTraveller said:

Hi,

 

Just wanted to update those of you who were so helpful when I was initially in this situation.

 

I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia.

 

I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean.

 

Thanks to everyone. 😊

 

That is good to hear. However, I still think it is lame how you were totally out there on your own when you really needed to talk to someone.

[Missusdubbya]

1 hour ago, PurpleTraveller said:

Hi,

 

Just wanted to update those of you who were so helpful when I was initially in this situation.

 

I received a full refund of my cruise fare and shore excursions to my credit card on July 6. The refund actually came through before we got back to Australia.

 

I find this amazing considering the lack of assistance at the time and that I was told the refund would take 30 - 45 days. Well done to Royal Caribbean admin in Australia on getting my refund done as soon as they responded to my email. They have restored my faith in Royal Caribbean.

 

Thanks to everyone. 😊

 

this is excellent, thanks for the update

 

[PurpleTraveller]

3 hours ago, Ocean Boy said:

That is good to hear. However, I still think it is lame how you were totally out there on your own when you really needed to talk to someone.

 

Thank you. I am very pleased to get our refund but will be contacting Royal Caribbean to follow up on the lack of assistance that we didn't receive.

 

[PurpleTraveller]

2 hours ago, Missusdubbya said:

this is excellent, thanks for the update

 

 

Thank you. I was very surprised but very pleased to get our refund so quickly.

 

[Chiliburn]

2 hours ago, PurpleTraveller said:

 

Thank you. I was very surprised but very pleased to get our refund so quickly.

 

What email did you use ? Sydney or Miami?

[PurpleTraveller]

1 hour ago, Chiliburn said:

What email did you use ? Sydney or Miami?

 

I used one for Sydney. Apparently only someone in Australia could help me because I booked in Australia.