Missing Carnival OBC

[Bgwest]

Just had something happen that has never happened to me before now. Looking for feedback from experienced Carnival cruisers. 
 

Currently on Vista. Have two cabins booked on separate booking numbers. On each booking Carnival gave us $200 OBC (total $400). Both of these OBCs show on our original Carnival invoices/booking confirmations. 
 

We transferred both bookings to our TA. The invoices/booking confirmations we received from our TA also show both $200 OBC intact. 
 

Neither of these OBCs appeared on our shipboard folios. We checked our folios as soon as we boarded. We asked passenger services about this as soon as we noticed the problem. 
 

Passenger Services told us that both $200 OBCs were forfeited when we transferred these bookings to our TA. 
 

We’ve transferred many bookings to our TA over the years and have never forfeited a dime’s worth of OBC until now.  Anyone have any thoughts on this?

[BlerkOne]

What does your TA say? It would be their job to investigate. Why did you transfer to a TA anyway? Did they also offer you something?

[Frank12]

My guess is maybe the TA booked you under a different fare code?

I have switched fare codes through my PVP and lost OBC, but it was a much better rate so it was worth it.

[pe4all]

11 minutes ago, Frank12 said:

My guess is maybe the TA booked you under a different fare code?

I have switched fare codes through my PVP and lost OBC, but it was a much better rate so it was worth it.

I think BlerkOne and Frank12 both nailed the answer.  If fare code was switched when booking was transferred, or you were given a "penalty" for switching it over to a TA you may have forfeited your obc. Guest Services gave you the answer they had.  Shoot an email to your TA and have them look into it.  

[MsTabbyKats]

3 hours ago, pe4all said:

I think BlerkOne and Frank12 both nailed the answer.  If fare code was switched when booking was transferred, or you were given a "penalty" for switching it over to a TA you may have forfeited your obc. Guest Services gave you the answer they had.  Shoot an email to your TA and have them look into it.  

Yeah...but, his invoice from the TA showed the credit.  So...must be something else

[Bgwest]

58 minutes ago, MsTabbyKats said:

Yeah...but, his invoice from the TA showed the credit.  So...must be something else

This. ^^^^

Our invoice from the TA shows the $200 OBC intact on each of the the invoice/booking confirmation for both sailings. 
 

We are awaiting word back from our TA.  Just looking for input from long-time CC members in the meantime.