Just got SCREWED by Royal Up!!!

[livingonthebeach]

48 minutes ago, fpcruiser said:

It sounds like someone booked the 2 bedroom Grand Suite from RCL at the same time your Royal Up was going through. I would say the RCL booking would take precedence over the Royal Up.

 

 

What you describe seems to be the most likely scenario, in my view.  Maybe the vendor and RCI need to find a better way of syncing.

[Starry Eyes]

1 hour ago, fpcruiser said:

It sounds like someone booked the 2 bedroom Grand Suite from RCL at the same time your Royal Up was going through. I would say the RCL booking would take precedence over the Royal Up.

 

As it is a constant and foreseeable concern, they should have already worked out a system to prevent a new booking and a RoyalUp upgrade for the same cabin from occurring simultaneously. If the system did not generally work, we likely would have heard more reports of issues.  Of course Royal IT can always have a glitch.

[ssb]

2 hours ago, fpcruiser said:

It sounds like someone booked the 2 bedroom Grand Suite from RCL at the same time your Royal Up was going through. I would say the RCL booking would take precedence over the Royal Up.

 

Yes mine was conjecture and I like this one better than mine . First come in RCL system first serve . Happens all the time . But the coordination procedures suck . The bid up confirmation email and charge to card should never go out , without at least a hold on that cabin . 

[Noble724]

Agree that there should be no charge until cabin is being held/already confirmed.  I suspect the perverbial needle in the haystack occurred.  Who knows how many people are looking at the same cabin at any given second.  Computer systems have no sense of priority...first one to hit confirm gets the cabin.  I do hope the original poster has a good time aboard after the disappointment subsides.  

[lovescats5]

One good reason why we book the room we want to begin with.  It seems like people are beginning to just book a cheap room and then expect to get a Royal Up to a nicer one.  Hope this works out for you.

 

[ramja96]

19 hours ago, soremekun said:

 

 

Harsh. 🤣😂

[bucfan2]

38 minutes ago, ramja96 said:

 

Harsh. 🤣😂

Harsh reality as well.

[Starry Eyes]

16 hours ago, ssb said:

Yes mine was conjecture and I like this one better than mine . First come in RCL system first serve . Happens all the time . But the coordination procedures suck . The bid up confirmation email and charge to card should never go out , without at least a hold on that cabin . 

They must have a coordination procedure in place already.  After all, on every cruise the very last cabin (s) in many categories is being utilized in the RoyalUp bidding procedure.  If New bookings and RoyalUp were not properly coordinated, we would read threads like this regularly…as we do not read threads like this regularly (I do not ever recall seeing one like it), the processes are coordinated pretty well.   Something specifically went wrong in this case differs from the norm; that’s why I postulated another party’s GS2 reservation was incorrectly canceled then recovered, dashing the OP’s RoyalUp dreams.

[ssb]

3 hours ago, Starry Eyes said:

They must have a coordination procedure in place already.  After all, on every cruise the very last cabin (s) in many categories is being utilized in the RoyalUp bidding procedure.  If New bookings and RoyalUp were not properly coordinated, we would read threads like this regularly…as we do not read threads like this regularly (I do not ever recall seeing one like it), the processes are coordinated pretty well.   Something specifically went wrong in this case differs from the norm; that’s why I postulated another party’s GS2 reservation was incorrectly canceled then recovered, dashing the OP’s RoyalUp dreams.

Sounds reasonable. 

[nferr]

On 8/6/2022 at 4:02 PM, Oceansaway17 said:

yea they neither gained or lost.  I do not even bother with the Royal UP as I pick the room I want and stay with it.  And I check off not willing to accept upgrade either.

 

I've gone from inside to balcony for way less than it would have cost to originally book a balcony. To me it can be well worth it. Up to the individual.

[StephPS79]

I book a room I'm happy with for sure, but I have a sailing in October where a suite is $7000 to book outright.  Never would I pay that amount of money.  However, it was a casino comp balcony, and my bids to upgrade are at $1000 each, so $2000 total.  That is a $5000 difference.  I'll take the Royal Up offer.  If I get it, hurray!  If I don't, well then I'm off the hook for 2 Gs.  

 

Not sure why people are so anti-RoyalUp.  Sure, there are some issues.  People have issues with standard bookings too.

 

[WeighAnchor]

What happened was unfortunate, but people do make mistakes. RC should own up to it by offering an apology and $50-$100 of OBC to the OP for the error and the temporary loss of access to the funds on their credit card.

Edited August 8, 2022 by WeighAnchor