Princess web site will not let me log in

[kywildcatfanone]

39 minutes ago, John99 said:

What was the email address used?

 

I used the ones mentioned earlier.

 

Your message to japagett@carnival.com has been blocked. See technical details below for more information.

 

Delivery has failed to these recipients or groups:

jaswartz@hagroup.com

The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your email admin.

[dog]

On 8/19/2022 at 6:55 AM, dog said:

My issues over past couple of weeks:

- 4 bookings.

 

3 worked fine on website/ app

 

4 th booking was added to website, I could not open/ was not able to add it to app

 

printed luggage tags for most recent cruise, but tags were for the 4 th cruise that I could not access on website

 

sent photo of next years tags to support & 2 emails

 

fixed everything without me doing anything

 

today- a cancelled cruise is also in the app, but not on the website.

 

They clearly had to do fix on their part. I never change my log in or delete things myself.

 

 

On 8/19/2022 at 10:34 AM, dog said:

I emailed:

AskOceanMedallion@carnival.com

 

They added these contact numbers for additional support:

 

US- 800-774-6237

 

UK- 0344-3388-663

 

AU- 132488 within AU

 

I had issues with both app & website, not log in problem.  See above.

 

 

This worked for me. They only emailed me back once but fixed both websites and app issues within 10 days.

[Kay S]

Answer du jour:  it works on our end.  Gee thanks.  Now it would be nice if it worked on my end.  I am not booking a cruise until they sort this mess out.  I guess they don't want me to use my FCC.

[Kay S]

On 8/19/2022 at 8:03 AM, kywildcatfanone said:

My email to padgett and swartz both bounced to me.

Cowards know they have angered too many people.

[dog]

On 8/19/2022 at 10:34 AM, dog said:

I emailed:

AskOceanMedallion@carnival.com

 

They added these contact numbers for additional support:

 

US- 800-774-6237

 

UK- 0344-3388-663

 

AU- 132488 within AU

 

I had issues with both app & website, not log in problem.  See above.

 

 

Try contacting support if having app/ website problems.

[kitty2264]

Tech support simply is giving me lip service that they are working on it and I should try logging in again every few days.  That is utter nonsense!  Today after waiting 35 minutes on hold I was transferred to a group to help me with Ocean Ready or Dining reservations, obviously not tech support.  She obviously was no help so then sent me back to a another queue where I had to explain it all again.  This time I was told they were working on the problem.  

 

The tech guy then told me they had run a software update last night to fix the issue.  He thought they had helped some people because they had received fewer complaints today.  "What a way to gauge you customer service"

[PurpleTraveller]

21 minutes ago, kitty2264 said:

The tech guy then told me they had run a software update last night to fix the issue.  He thought they had helped some people because they had received fewer complaints today.  "What a way to gauge you customer service"

 

Or maybe many people are just giving up because they are sick and tired of ringing and getting nowhere or emailing and getting no response! I have rung numerous times to get "try again later" and emailed but received no reply. At this stage I have given up and I will not waste any more of my time trying to resolve this issue.