Upgrade to Sky Suite All Included Code help needed

[LaCal]

Background: Got a comped casino deal for a free balcony on the Solstice( NO All Included)…We paid to upgrade to a Sky Suite and Finally got it sorted out 😜🍹🍹

 

It now includes “All Included” but on my invoice it only shows it for guests 1 and 2 🤔…..Is the third guest on their own? ( I don’t want to call and be on hold for hours again 🙈)…..All the original rep said was you get AL and I didn’t go over it w them as well as I should of 🙈

 

And does anyone know what these codes mean on the AL?   I don’t see any OBC or Grats mentioned 🤔

 

Also in a description of the Sky Suite I read online it states 1 specialty restaurant is included….Is that still happening or is it a old description? ( see pic for description) 

 

Can’t wait for the Suite Life 

Thanks for any input or help 😜🍹🍹

 

 

 

Edited August 16, 2022 by LaCal

[LaCal]

Update: waited on hold for a hour and spoke to a casino rep 

 

They stated we do have All Included and it’ll include premium drinks, Wi-Fi, gratuities and OBC…..none of that really shows on my invoice like I’ve seen other codes state 

 

She said I’ll see the OBC on my sailing a few weeks before the cruise 🤔

 

Didn’t sound to confident in her answers

 

And wish it stated in detail what alls included 

[vermonter16]

Hmm... says All Included so I think you are good.... don't know about the 3rd passenger though. 

Edited August 17, 2022 by vermonter16
Typo

[jelayne]

To answer the 2 part of your question Sky Suites do not get a included dinner in a specialty restaurant.  You must have unearthed a old description.  When Luminae was introduced Sky Suites we’re not able to dine there and the 1 dinner in a specialty was to give them something extra.

Now that all suites can dine in Luminae no free specialty for SSs

Edited August 17, 2022 by jelayne

[LaCal]

53 minutes ago, vermonter16 said:

Hmm... says All Included so I think you are good.... don't know about the 3rd passenger though. 

Just hope there’s no weird stuff once I board like Ohh you don’t get blah blah blah 

 

Its happened before with casino bookings 

[DCPIV]

If you wait a few days, you -might- be able to see something come up in the order history of your cruise planner.

[LaCal]

2 hours ago, DCPIV said:

If you wait a few days, you -might- be able to see something come up in the order history of your cruise planner.

Thanks I’ll check that 

[ChampagneandFanfare]

Well at least you got the sky suite upgrade. They told me it wasn't allowed so I ended up paying full to book a sky suite. I really wish the reps they hire are consistent and consistently know the rules. I usually use my own travel agent who knows what the rules are - but for the comp deal I was forced to use their rep and wait an hour on the phone for the pleasure to get misinformation and essentially nothing.