LaCal Posted August 16, 2022 #1 Share Posted August 16, 2022 (edited) Background: Got a comped casino deal for a free balcony on the Solstice( NO All Included)…We paid to upgrade to a Sky Suite and Finally got it sorted out 😜🍹🍹 It now includes “All Included” but on my invoice it only shows it for guests 1 and 2 🤔…..Is the third guest on their own? ( I don’t want to call and be on hold for hours again 🙈)…..All the original rep said was you get AL and I didn’t go over it w them as well as I should of 🙈 And does anyone know what these codes mean on the AL? I don’t see any OBC or Grats mentioned 🤔 Also in a description of the Sky Suite I read online it states 1 specialty restaurant is included….Is that still happening or is it a old description? ( see pic for description) Can’t wait for the Suite Life Thanks for any input or help 😜🍹🍹 Edited August 16, 2022 by LaCal Link to comment Share on other sites More sharing options...
LaCal Posted August 17, 2022 Author #2 Share Posted August 17, 2022 Update: waited on hold for a hour and spoke to a casino rep They stated we do have All Included and it’ll include premium drinks, Wi-Fi, gratuities and OBC…..none of that really shows on my invoice like I’ve seen other codes state She said I’ll see the OBC on my sailing a few weeks before the cruise 🤔 Didn’t sound to confident in her answers And wish it stated in detail what alls included Link to comment Share on other sites More sharing options...
vermonter16 Posted August 17, 2022 #3 Share Posted August 17, 2022 (edited) Hmm... says All Included so I think you are good.... don't know about the 3rd passenger though. Edited August 17, 2022 by vermonter16 Typo 1 Link to comment Share on other sites More sharing options...
jelayne Posted August 17, 2022 #4 Share Posted August 17, 2022 (edited) To answer the 2 part of your question Sky Suites do not get a included dinner in a specialty restaurant. You must have unearthed a old description. When Luminae was introduced Sky Suites we’re not able to dine there and the 1 dinner in a specialty was to give them something extra. Now that all suites can dine in Luminae no free specialty for SSs Edited August 17, 2022 by jelayne 1 Link to comment Share on other sites More sharing options...
LaCal Posted August 17, 2022 Author #5 Share Posted August 17, 2022 53 minutes ago, vermonter16 said: Hmm... says All Included so I think you are good.... don't know about the 3rd passenger though. Just hope there’s no weird stuff once I board like Ohh you don’t get blah blah blah Its happened before with casino bookings Link to comment Share on other sites More sharing options...
Rare DCPIV Posted August 17, 2022 #6 Share Posted August 17, 2022 If you wait a few days, you -might- be able to see something come up in the order history of your cruise planner. 1 Link to comment Share on other sites More sharing options...
LaCal Posted August 17, 2022 Author #7 Share Posted August 17, 2022 2 hours ago, DCPIV said: If you wait a few days, you -might- be able to see something come up in the order history of your cruise planner. Thanks I’ll check that Link to comment Share on other sites More sharing options...
ChampagneandFanfare Posted August 18, 2022 #8 Share Posted August 18, 2022 Well at least you got the sky suite upgrade. They told me it wasn't allowed so I ended up paying full to book a sky suite. I really wish the reps they hire are consistent and consistently know the rules. I usually use my own travel agent who knows what the rules are - but for the comp deal I was forced to use their rep and wait an hour on the phone for the pleasure to get misinformation and essentially nothing. Link to comment Share on other sites More sharing options...
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