tbmrt Posted August 28, 2022 #1 Share Posted August 28, 2022 I did not see my obc on my msc account for cruise coming up in a few months. Where does this appear? Does the obc show on the TV immediately after getting into your cabin? Link to comment Share on other sites More sharing options...
CaroleC Posted August 28, 2022 #2 Share Posted August 28, 2022 6 hours ago, tbmrt said: I did not see my obc on my msc account for cruise coming up in a few months. Where does this appear? It should be visible on your booking confirmation. Mine got missed and I emailed MSC to get it added. Took about 7 days for it to be applied and I also requested they send an updated confirmation as proof which they did. Link to comment Share on other sites More sharing options...
Rare kernow Posted August 28, 2022 #3 Share Posted August 28, 2022 On the app it appears under 'my cruise' and then' 'included in your package'. I also had to email to get it applied. Link to comment Share on other sites More sharing options...
Rare Morgsmom Posted August 28, 2022 #4 Share Posted August 28, 2022 10 hours ago, tbmrt said: Does the obc show on the TV immediately after getting into your cabin? MSC does NOT have any kind of tracking of your spending or obc easily available to guests. It is not on the TV nor are there self serve kiosks. You have to go to Guest Svcs to get a print out. Link to comment Share on other sites More sharing options...
mafig Posted August 28, 2022 #5 Share Posted August 28, 2022 (edited) Are you guys speaking of OBC from MSC or from your travel agent? I thought TA OBC was not visible. Edited August 28, 2022 by mafig Link to comment Share on other sites More sharing options...
Rare kernow Posted August 28, 2022 #6 Share Posted August 28, 2022 I was talking about obc from MSC (in my case the $50 from Voyagers Club). Link to comment Share on other sites More sharing options...
PompeySailor Posted August 28, 2022 #7 Share Posted August 28, 2022 We had $400 from Casino OBC just this last week on Seashore, it was visible on our cruise ticket which we printed out 30 days before cruise. Onboard it took 48hrs to show in the app on our account. YMMV Happy Days! Link to comment Share on other sites More sharing options...
CaroleC Posted August 28, 2022 #8 Share Posted August 28, 2022 8 hours ago, kernow said: I was talking about obc from MSC (in my case the $50 from Voyagers Club). Me too! Mine was applied but they forgot hubby’s. All sorted now though after emailing them. Link to comment Share on other sites More sharing options...
SandyOutToSea Posted September 7, 2022 #9 Share Posted September 7, 2022 On 8/28/2022 at 5:08 PM, CaroleC said: Me too! Mine was applied but they forgot hubby’s. All sorted now though after emailing them. What email address did you contact? Link to comment Share on other sites More sharing options...
CaroleC Posted September 9, 2022 #10 Share Posted September 9, 2022 On 9/8/2022 at 12:46 AM, SandyOutToSea said: What email address did you contact? mscdirect@msccruises.co.uk. Took them 8 days to reply, however, they did add the OBC onto the account almost immediately after responding and also sent me a new confirmation as I’d requested. Link to comment Share on other sites More sharing options...
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