Trouble Buying Coco Cay Excursion

[gloriason]

I noticed this morning that the Coco Cay Lagoon Cabanas were priced at $499 for my 10/24 Independence of the Seas 4 day cruise and wanted to book that right away but I keep getting a message "Currently unavailable, but we're working on it".  Now I'm able to book dining packages but not able to book any Coco Cay excursion.  Anyone else having that issue?  Thanks for any help!

[reallyitsmema]

33 minutes ago, gloriason said:

I noticed this morning that the Coco Cay Lagoon Cabanas were priced at $499 for my 10/24 Independence of the Seas 4 day cruise and wanted to book that right away but I keep getting a message "Currently unavailable, but we're working on it".  Now I'm able to book dining packages but not able to book any Coco Cay excursion.  Anyone else having that issue?  Thanks for any help!

 

My upcoming cruise is having the same issue.  You can book if you call though.

[Sunshine3601]

You can call to book excursions.   I think they have an option to press for excursions.

[gloriason]

Thanks everyone, I'm on the phone now making the reservation for the Coco Cay cabana.  I appreciate your help!

 

[ProximityG]

I'm seeing the same thing for a cruise in Jan 2023. 

[Merion_Mom]

On 10/1/2022 at 2:16 PM, gloriason said:

Thanks everyone, I'm on the phone now making the reservation for the Coco Cay cabana.  I appreciate your help!

 

 

@gloriason - did it work?  Were you able to book at that price?

[gloriason]

12 hours ago, Merion_Mom said:

 

@gloriason - did it work?  Were you able to book at that price?

Yes, it took quite a long time to book it with "customer service" but I finally was able to get the job done, so we have a cabana awaiting us at Coco Cay.  Now my next problem is that I can view or print my Set Sail Pass for our October 24th cruise on Independence of the Seas.  Oh, Royal, won't you please update your IT department?!