Pre Booking Restaurant before cruising

[Rebel Rouser]

Just a heads-up. We booked the surf & Turf on Discovery for sea day before we travelled and paid for 4 people (over £100) when I got home this week I found out we were charged again. Please check before you leave the restaurant, as I now have the pain of trying to get a refund. The only way you can do this is by email etc. over 28 days.

I did check my final day on the TUI Navigator App, and it didn't show up on there. Only found out when I checked my Bank Acc.

Then requested a final bill from Marella by using these emails

finalstatement@marelladiscovery.com

finalstatement@marelladiscovery2.com

finalstatement@marellaexplorer.com

finalstatement@marellaexplorer2.com

. You'll need to provide your booking reference, name and date of travel along with a copy of your bank statement showing the transactions you are querying.  As these queries will be investigated directly by the ship, which will be operating itineraries as normal including days at sea, please allow seven days for a response.

 

Pictures added to show I have a paper work trail.

 

Posted this just to help someone else if needed. 

 

 

Plus they sent (as well) someone else's account if your name is Mr Goddard I have your Bill 😁

[Pensioncruiser]

Happened to us RR we did get our money back but they did it again on our next cruise, we sorted it out onboard being aware of problem 🙄

[dronnygirl]

Just back from Discovery and don't think the pay restaurants were doing too well. They did demonstrations on deck to showcase the type of food they do and to advertise.  Didn't speak to anyone who had used these restaurants.

[davecttr]

This is not surprising  in the present economic situation. People will be cutting back on their onboard discretionary spend. Maybe onboard spending on excursions is reducing as well.

[dronnygirl]

To be honest we had quite good food anyway and didn't feel the need to pay the extra. Same with the included drinks. I agree, not many people seemed to be doing trips but almost everyone we spoke to had booked within the last few weeks (including us). I very much got the impression people had gone to their TA and asked if there were any cheapie holidays available and were sold a cruise as many people had not cruised before.  I guess they have to find ways to introduce new people to cruising.

[Rebel Rouser]

This was not about the rights or wrongs about paying for specialised restaurants, but just to make people aware if they did book it.

We paid for it as we didn't want to get involved in the dress to impress night and wanted a more laid back night. 

[Rebel Rouser]

All's well that ends well.

 

Firstly, I would like to apologise for any frustrations caused by all of this. I am sorry for the experience you had on board with the reception and for the issues caused by this. I do hope despite this you had a lovely cruise with us. It must have been upsetting that your wife could not join you for this cruise and I hope she is feeling better The team have confirmed that the refund has been processed and should land in your account within a couple of days. If you need anything else, you know where to find us! ^Jess

 

 

 

 

 

 

 

 

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[dronnygirl]

2 hours ago, Rebel Rouser said:

All's well that ends well.

 

Firstly, I would like to apologise for any frustrations caused by all of this. I am sorry for the experience you had on board with the reception and for the issues caused by this. I do hope despite this you had a lovely cruise with us. It must have been upsetting that your wife could not join you for this cruise and I hope she is feeling better The team have confirmed that the refund has been processed and should land in your account within a couple of days. If you need anything else, you know where to find us! ^Jess

 

 

 

 

 

 

 

 

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Good to hear. Thanks for giving us the update though, I certainly checked our account before leaving the ship!

[Rebel Rouser]

This morning all money has been put in the bank. Happy outcome.

[bobmon]

Hi RR sorry to hijack your topic but was wondering if you knew how far in advance of a cruise you are able to make reservations for speciality restaurants. Have a USA cruise booked for May 2023.

[Rebel Rouser]

That I dont know Bob. sorry 

[so,ton saint]

Have a cruise booked for mid March 2023 with family, went on to cruises control and have booked surf and turf for four also the Cora la,

[Pensioncruiser]

22 hours ago, so,ton saint said:

Have a cruise booked for mid March 2023 with family, went on to cruises control and have booked surf and turf for four also the Cora la,

Enjoy Howard, I'm certain you will. 

[so,ton saint]

1 hour ago, Pensioncruiser said:

Enjoy Howard, I'm certain you will. 

Hi Roger

I do hope you are well, i know you would always have a J/S on DISCOVERY but reading a TUI Article all the baths are coming out and now they are having walk in Showers, also the cabin we are having are doing away with those plastic curtains and putting on glass doors so it looks like good refit.

[Pensioncruiser]

That will be a great improvement, and about time. Never did like climbing into the bath for a shower 🙄 did try a bath once very interesting on a choppy sea😂😂. We are OK thank you. 

[pennib]

Hi pensioncruiser, interested that you can book restaurants now for your March 23 cruise. We go on 7 November 2022 and are not able to book anything except excursions. What is your formula please??

[maidstone_cruiser]

Yes were able to book Surf and Turf and Kora La as well for March 2023.  No excursions available yet though.

[jack10952]

I've just had what I believe is my final statement debited from my bank.  However, I've still got 3 transactions pending and the money has been debited from my bank.   This happened to me be before on a previous cruise, so I've emailed them to cross reference my statement.   

Worth checking your accounts as original post states

[Brummijam]

We have booked meals and excursions via credit card for a December trip and have been billed for them on our November statement.  They are very keen to get paid aren’t they.🤔

[Rebel Rouser]

Just to follow this up, when I complained. It said will follow up in 28 days, 90 days later I got an Email. But because I was away on the Iona for 12 days,  didn't receive this until this week.

They managed to get in touch eventually and spoke to a very nice work from home Holiday rep and was offered compensation which I put to my Cruise on the Voyager. Happy days.