Casino offer Captain circle

[sgvcruiser]

First time booking our casino offer and just want to know if using Casino Offer cruises count in climbing up Captain Circle?

[muggo11]

19 hours ago, sgvcruiser said:

First time booking our casino offer and just want to know if using Casino Offer cruises count in climbing up Captain Circle?

Can’t speak for any other lines but YES for Carnival and Princess. 

[jjc8]

Yes you get the same number of cruise points as normal 

[spunks]

Princess Casino offers are looking more and more like out right fraud. We have two right now that required us to pay taxes and port charges in advance( quite normal and expected) What was not normal was a requirement to also pay $200.00 per person up front (non refundable) which would be returned on board as onboard credit. We booked the 2 cruises. We got a notice the other day saying if final payment was not received the cruise would be canceled. After 2 hours on the phone with the Casino department we were assured this was a mistake and to disregard the notice. (after all there should be no final payment as the cruise was "comped")...The next day came the notice the cruise was canceled.

 

Two more hours on the phone to the casino department and being assured that this was a mistake, we can contact no one with Princess that can give an explanation.

 

We intend to file fraud charges with the California Attorney General and will never sail with Princess again, forgoing over 600 nights with Princess.

[lodinayr]

On 11/20/2022 at 9:50 AM, spunks said:

Princess Casino offers are looking more and more like out right fraud. We have two right now that required us to pay taxes and port charges in advance( quite normal and expected) What was not normal was a requirement to also pay $200.00 per person up front (non refundable) which would be returned on board as onboard credit. We booked the 2 cruises. We got a notice the other day saying if final payment was not received the cruise would be canceled. After 2 hours on the phone with the Casino department we were assured this was a mistake and to disregard the notice. (after all there should be no final payment as the cruise was "comped")...The next day came the notice the cruise was canceled.

 

Two more hours on the phone to the casino department and being assured that this was a mistake, we can contact no one with Princess that can give an explanation.

 

We intend to file fraud charges with the California Attorney General and will never sail with Princess again, forgoing over 600 nights with Princess.

I think you need to chill out.  The casino offers for years have required the $200 deposit and yes, they do get returned on board as OBC.

 

Sometimes I've received the cancellation notice for casino bookings as well.  As I understand it, the Casino department has to "make a payment" on the reservation to another department at Princess.  Sometimes they are running late, but an email to the casino department quickly resolves the issue.

 

I think the CA AG has better things to do than worry about this.

[garycarla]

On 11/20/2022 at 11:50 AM, spunks said:

.....We intend to file fraud charges with the California Attorney General and will never sail with Princess again, forgoing over 600 nights with Princess.

 

So sad that some folks can not just move along and let it go.  One mistake and "never again".

[angela12345]

On 11/20/2022 at 12:50 PM, spunks said:

What was not normal was a requirement to also pay $200.00 per person up front (non refundable) which would be returned on board as onboard credit.

Carnival has been doing most(all?) casino offer bookings this way since way before Covid.  I think lots of people were booking bunches of casino offers then canceling bookings at their leisure.  There was no penalty, now there's a little bit of skin in the game.  Only book casino offers that you know you are going to take.  RE: your cruise getting canceled, I'm sure they can get it figured out and fixed.  What's the status on this ?

[spunks]

On 11/26/2022 at 4:53 PM, garycarla said:

 

So sad that some folks can not just move along and let it go.  One mistake and "never again".

I agree with this sentiment. Our issue is that this was not just one mistake. We have many casino free cruise offers from Princess. We also get them from RCCL. Every time we book one with Princess we get the cancelation notice. My wife calls back and after 2hoirs on the phone we are assured the mistake will be corrected. Sometimes it is, but most of the time it is cancelled. If we are lucky we get a competent one that does help. Mostly it does not work and we have to spend another 2 hours on hold.

 

At some point enough is enough. With RCCL this has not been an issue.

[nyc12345]

Their casino department is the worst.  No one seem to care or know how to do their job.  Same thing happened here, and still can't get everything back to the way it was before the cancellation.  They said the missing OBC will magically appear when you board the ship, and I know this is BS.

[spunks]

One more thing. The $400.00 is fair and I don't mind if that is forfeit if I cancel. What I do mind is them auto canceling and then keeping the money. It takes hours and hours to get the cruise reinstated.

 

Doug