devonuk Posted November 10, 2022 #1 Share Posted November 10, 2022 None of the 4 adults of our group of 7 travellers who sailed on the Ventura, which disembarked into Southampton on the 29th October, have received a post cruise survey. Is this the norm now? Link to comment Share on other sites More sharing options...
Gettingwarmer Posted November 10, 2022 #2 Share Posted November 10, 2022 59 minutes ago, devonuk said: None of the 4 adults of our group of 7 travellers who sailed on the Ventura, which disembarked into Southampton on the 29th October, have received a post cruise survey. Is this the norm now? The questionnaire comes from Feefo now so check your spam. It is not really a questionnaire now, just asks for a review. 2 Link to comment Share on other sites More sharing options...
terrierjohn Posted November 10, 2022 #3 Share Posted November 10, 2022 We had a questionnaire from P&O following our Iona cruise last month, and also a pre cruise questionnaire, after booking a cruise whilst on board. Link to comment Share on other sites More sharing options...
tring Posted November 10, 2022 #4 Share Posted November 10, 2022 On Azura mid Oct we were asked to fill in our post cruise qiestionaire on an announcement, but we did not get one either. Link to comment Share on other sites More sharing options...
Fionboard Posted November 10, 2022 #5 Share Posted November 10, 2022 Not had one for my seven cruises since restart. Get the sales emails though! 2 Link to comment Share on other sites More sharing options...
GSPG Posted November 10, 2022 #6 Share Posted November 10, 2022 We had 4 cabins on Iona. 2 of these complained to reception on issues a few times, the other 2 didn’t have any qualms. The two that didn’t visit reception received the survey the day after arriving back, the two that did visit reception did not receive a survey, and looked in the spam folder. Make of that what you will. 2 Link to comment Share on other sites More sharing options...
Bazrat Posted November 10, 2022 #7 Share Posted November 10, 2022 30 minutes ago, GSPG said: We had 4 cabins on Iona. 2 of these complained to reception on issues a few times, the other 2 didn’t have any qualms. The two that didn’t visit reception received the survey the day after arriving back, the two that did visit reception did not receive a survey, and looked in the spam folder. Make of that what you will. We never had a survey even though only time I visited the reception was to pick up the newspaper 1 Link to comment Share on other sites More sharing options...
Britboys Posted November 10, 2022 #8 Share Posted November 10, 2022 It seems to me that at present P&O are more interested in boosting their Feefo rating than getting useful feedback. Maybe they'll return to proper questionnaires from all when they are fully-staffed and have upped the food offerings in the mdr's again - assuming they are planning both those things... Link to comment Share on other sites More sharing options...
Rare galeforce9 Posted November 10, 2022 #9 Share Posted November 10, 2022 We got one after our October Aurora cruise Link to comment Share on other sites More sharing options...
Britboys Posted November 10, 2022 #10 Share Posted November 10, 2022 19 minutes ago, galeforce9 said: We got one after our October Aurora cruise I suspect that you were in the minority... 1 1 Link to comment Share on other sites More sharing options...
tring Posted November 11, 2022 #11 Share Posted November 11, 2022 I think it is a P&O IT problem. Some people get them and others do not. The announcement on Azura said those who have opted in to them will get them. We did not, but then again, I keep opting in to general emails and never get them either. We just get the emails relating to our existing bookings. Link to comment Share on other sites More sharing options...
Splice the mainbrace Posted November 11, 2022 #12 Share Posted November 11, 2022 33 minutes ago, tring said: I think it is a P&O IT problem. Some people get them and others do not. The announcement on Azura said those who have opted in to them will get them. We did not, but then again, I keep opting in to general emails and never get them either. We just get the emails relating to our existing bookings. Same here, I’ve opted into P&O email communications but only get booked cruise information not general information or notifications. 1 Link to comment Share on other sites More sharing options...
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