parrotfeathers Posted November 21, 2022 #26 Share Posted November 21, 2022 (edited) Deleted. Edited November 21, 2022 by parrotfeathers Link to comment Share on other sites More sharing options...
Ashland Posted November 21, 2022 #27 Share Posted November 21, 2022 I just called twice within 15 min to reprice a couple of cruises and got directly through. Don't give up !!! Link to comment Share on other sites More sharing options...
rs45thompson Posted November 22, 2022 #28 Share Posted November 22, 2022 I tried calling last week and they said the wait time was 2 hours so I did the call back option. I wanted to book a cruise. I never received a call back. So I went online and booked it myself. I received a confirmation of my deposit but never received a confirmation of the cruise. I don't have how much I owe, room number nothing. Yesterday I called again to see if I could get them to send me a copy and waited 4 hours and 2 min before I hung up, This is ridiculous. I wish I hadn't booked the cruise now. Link to comment Share on other sites More sharing options...
Rare shof515 Posted November 22, 2022 #29 Share Posted November 22, 2022 1 minute ago, rs45thompson said: I tried calling last week and they said the wait time was 2 hours so I did the call back option. I wanted to book a cruise. I never received a call back. So I went online and booked it myself. I received a confirmation of my deposit but never received a confirmation of the cruise. I don't have how much I owe, room number nothing. Yesterday I called again to see if I could get them to send me a copy and waited 4 hours and 2 min before I hung up, This is ridiculous. I wish I hadn't booked the cruise now. this is what hate about royal. they never send the confirmation when you book like what other cruise line do right away 2 Link to comment Share on other sites More sharing options...
LuCruise Posted November 22, 2022 #30 Share Posted November 22, 2022 55 minutes ago, Ashland said: I just called twice within 15 min to reprice a couple of cruises and got directly through. Don't give up !!! Main number? Link to comment Share on other sites More sharing options...
OfcSupport Posted November 22, 2022 #31 Share Posted November 22, 2022 It wasted three hours waiting for group sales to answer. There was no other way to cancel my reservation. It's very frustrating. Bring back the Oregon group! We had excellent customer service with them. Link to comment Share on other sites More sharing options...
Ashland Posted November 22, 2022 #32 Share Posted November 22, 2022 2 hours ago, shof515 said: this is what hate about royal. they never send the confirmation when you book like what other cruise line do right away I have never had this situation at all, and I make all my bookings over the phone with RCI. I check my email while their still on the phone and open the pdf and print it out. No problem. Link to comment Share on other sites More sharing options...
Ashland Posted November 22, 2022 #33 Share Posted November 22, 2022 1 hour ago, LuCruise said: Main number? Yes...800 526-9723 and #9. 1 Link to comment Share on other sites More sharing options...
LuCruise Posted November 22, 2022 #34 Share Posted November 22, 2022 Every time I tried yesterday, it was 2-3 hr wait. So I tried this morning. Got my kids organized with breakfast and school and then I called. It was 7:15am. The wait estimated was 15 minutes. Ended up being 25 minutes but not bad considering other times. 2 Link to comment Share on other sites More sharing options...
fpcruiser Posted November 22, 2022 #35 Share Posted November 22, 2022 On 11/20/2022 at 12:43 PM, Moon Orchid said: I used to call C&A number but not anymore. Now I would call 866-562-7625 early in the morning or around 7-8 in the evening .I was calling the other night to get the price reduction for our cruise and only have to wait 1 minute. I have only had to wait less than a minute when calling C & A #. 1 Link to comment Share on other sites More sharing options...
restasured Posted December 3, 2022 #36 Share Posted December 3, 2022 On 11/21/2022 at 11:18 AM, matj2000 said: Reason #141 Why you should book with a Travel Agent and not direct.... And you will get the same kind of response you see on here. i tried but couldn't get through but will try again. Link to comment Share on other sites More sharing options...
cruzeluver Posted December 3, 2022 #37 Share Posted December 3, 2022 Willing to bet 60-70% of those calling could obtain the information they need some other way, tying up the lines and making it difficult for those who MUST call for the assistance they need. We use a TA so never have a reason to call Royal. I work for a financial institution and that is the approximate percentage of our calls that clog our phone lines : "what is my account balance?", "what is that $5.00 charge on my account?", "what time does the downtown branch close?" All information they could get online or through our automated system, but instead the tie up our phones and those with fraud or other serious issues get to wait on long holds. Link to comment Share on other sites More sharing options...
chiguypaul Posted December 4, 2022 #38 Share Posted December 4, 2022 On 11/20/2022 at 11:15 AM, Lisacruzzes said: Yesterday I waited on hold for 3 hours before I gave up. I put my name in the queue at 9:20 am this morning. Still no call back. I am now back on hold, 2 hours later and still waiting. I understand with Black Friday sales, it would be busy, but I have never experienced these hold times and have been cruising exclusively with RC for 10+ years. If I could do what I want to with my existing reservation online, I would. If I could chat with someone online, I would. Am I missing something? Does anyone have any suggestions? Thank you! Royal is experiencing record bookings according to new reports I've read. They were already short staffed. Calling the C&A doesn't seem to matter time wise. When Icon bookings started, they were receiving a lot of calls. I think they're just really busy with not enough people. Feels like similar to everywhere else. Link to comment Share on other sites More sharing options...
Surfguyxxx Posted December 6, 2022 #39 Share Posted December 6, 2022 Was on hold yesterday for 45 minutes before someone picked up. Explained situation but she couldn't resolve it (hard to understand her because of the language barrier and her dog barking in the background). Asked for a supervisor and was told to wait. 20 minutes later we were disconnected. 😏😵😤 Link to comment Share on other sites More sharing options...
rs45thompson Posted December 10, 2022 #40 Share Posted December 10, 2022 On 11/21/2022 at 9:45 PM, Ashland said: I have never had this situation at all, and I make all my bookings over the phone with RCI. I check my email while their still on the phone and open the pdf and print it out. No problem. We are talking about when you book online not when you call. When you book online they don't send you a confirmation only a receipt of your deposit. Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted December 11, 2022 #41 Share Posted December 11, 2022 On 12/3/2022 at 3:27 PM, restasured said: And you will get the same kind of response you see on here. i tried but couldn't get through but will try again. Not really. My agent(s) have not complained of long hold times to me. Link to comment Share on other sites More sharing options...
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