bajathree Posted November 30, 2022 #26 Share Posted November 30, 2022 Cancelled shore excursion 11/19 and have called twice now and still no refund....they just keep saying give it time. In past I have always had anything I cancelled credited back to my CC in 3-4 days. 1 Link to comment Share on other sites More sharing options...
jbrinkm Posted November 30, 2022 #27 Share Posted November 30, 2022 Those of you who have not gotten the refunds yet, did you cancel items that you purchased a while ago, but cancelled when you saw the lower sale price to repurchase? I'm wondering if I got my refunds relatively quickly because they were for items I had JUST purchased then changed my mind and went with something else (I bought soda + voom during the sale then changed to beverage package and separately voom). Link to comment Share on other sites More sharing options...
ONECRUISER Posted November 30, 2022 #28 Share Posted November 30, 2022 On 11/27/2022 at 8:46 AM, Gigi1068 said: Thank you for sharing. Lately longer. Was 5 and 8 days for my 2 refunds in Oct. Sometimes little longer CC members have mentioned on here 1 Link to comment Share on other sites More sharing options...
Rare FionaMG Posted November 30, 2022 #29 Share Posted November 30, 2022 43 minutes ago, jbrinkm said: Those of you who have not gotten the refunds yet, did you cancel items that you purchased a while ago, but cancelled when you saw the lower sale price to repurchase? I'm wondering if I got my refunds relatively quickly because they were for items I had JUST purchased then changed my mind and went with something else (I bought soda + voom during the sale then changed to beverage package and separately voom). Nope. Purchased 2 x 1 device internet packages on the 18th because the multiple device packages weren't priced correctly. On the 19th the problem had been fixed so I cancelled those two in order to be able to purchase the 2-device package. If it hadn't been for the fact that you can only buy the internet package once per person per voyage, I would just have bought the additional one and waited to cancel the unwanted ones on board. The one and only time in the past where I cancelled cruise planner items it took them 3 months to refund me and only after my TA intervened. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 30, 2022 Author #30 Share Posted November 30, 2022 I called today and was told I should have it by Friday. If not, I will call again Monday or Tuesday. I really don’t want to pay my card and wait for a refund from AMEX. I also don’t want to have to go the dispute route but we’ll see what happens over the next few days. Link to comment Share on other sites More sharing options...
Gigi1068 Posted November 30, 2022 Author #31 Share Posted November 30, 2022 17 minutes ago, FionaMG said: Nope. Purchased 2 x 1 device internet packages on the 18th because the multiple device packages weren't priced correctly. On the 19th the problem had been fixed so I cancelled those two in order to be able to purchase the 2-device package. If it hadn't been for the fact that you can only buy the internet package once per person per voyage, I would just have bought the additional one and waited to cancel the unwanted ones on board. The one and only time in the past where I cancelled cruise planner items it took them 3 months to refund me and only after my TA intervened. Oh my! Link to comment Share on other sites More sharing options...
jbrinkm Posted November 30, 2022 #32 Share Posted November 30, 2022 53 minutes ago, FionaMG said: Nope. Purchased 2 x 1 device internet packages on the 18th because the multiple device packages weren't priced correctly. On the 19th the problem had been fixed so I cancelled those two in order to be able to purchase the 2-device package. If it hadn't been for the fact that you can only buy the internet package once per person per voyage, I would just have bought the additional one and waited to cancel the unwanted ones on board. The one and only time in the past where I cancelled cruise planner items it took them 3 months to refund me and only after my TA intervened. ooof so never mind on my proposed theory then... Link to comment Share on other sites More sharing options...
atabs12 Posted December 1, 2022 #33 Share Posted December 1, 2022 Thank you for posting. I am also waiting on a refund from 11/18. I canceled and repurchased some items during the sale and my whole booking got messed up because of a “computer glitch”. The booking is now fixed but no refund as of now. Link to comment Share on other sites More sharing options...
LittleJoefromKokomo Posted December 1, 2022 #34 Share Posted December 1, 2022 (edited) Same here, cancelled and reordered the 18th of Nov but still no money refunded to my credit card. To be fair the new charge also took 4 days before it was added on my cc wich I found odd. Edited December 1, 2022 by UnregisteredUser Link to comment Share on other sites More sharing options...
bajathree Posted December 1, 2022 #35 Share Posted December 1, 2022 (edited) 16 hours ago, jbrinkm said: Those of you who have not gotten the refunds yet, did you cancel items that you purchased a while ago, but cancelled when you saw the lower sale price to repurchase? I'm wondering if I got my refunds relatively quickly because they were for items I had JUST purchased then changed my mind and went with something else (I bought soda + voom during the sale then changed to beverage package and separately voom). Nope....booked a cabana and changed my mind a week after booking and cancelled....didn't rebook. Still no refund as of this morning. Edited December 1, 2022 by bajathree 1 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 1, 2022 #36 Share Posted December 1, 2022 Canceled three seperate reservations on 11/18 and so far seen none refunded including the one they double charged me for with their system issues. Link to comment Share on other sites More sharing options...
bajathree Posted December 2, 2022 #37 Share Posted December 2, 2022 End of another week and still no refund..... 1 Link to comment Share on other sites More sharing options...
Rare colesc15 Posted December 2, 2022 #38 Share Posted December 2, 2022 18 minutes ago, bajathree said: End of another week and still no refund..... Same here 1 Link to comment Share on other sites More sharing options...
CFLRetired Posted December 2, 2022 #39 Share Posted December 2, 2022 Royal has a lot of money making interest for them. 1 Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 2, 2022 Author #40 Share Posted December 2, 2022 Looks like I will be calling again. No refund and my cruise planner still doesn’t show the purchases made over the phone. Link to comment Share on other sites More sharing options...
nu_cruzer1 Posted December 2, 2022 #41 Share Posted December 2, 2022 On one credit card, I cancelled 3 excursions: 2 on Nov 18 and 1 on Nov 21. The refund for the cancellation on Nov 21 posted this morning, still nothing from the ones cancelled on Nov 18. On another credit card, I cancelled 1 excursion on Nov 18 and 1 on Nov 20. No refund as of this morning for either of these. 🤔 1 Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 2, 2022 Author #42 Share Posted December 2, 2022 31 minutes ago, nu_cruzer1 said: On one credit card, I cancelled 3 excursions: 2 on Nov 18 and 1 on Nov 21. The refund for the cancellation on Nov 21 posted this morning, still nothing from the ones cancelled on Nov 18. On another credit card, I cancelled 1 excursion on Nov 18 and 1 on Nov 20. No refund as of this morning for either of these. 🤔 Thanks for sharing. 11/18 seems to be a common denominator, RCI was completely broken that day…lol. That seems to be the date most are waiting for refunds from. I sent an email to RoyalGuestRelations@rccl.com this morning. I’m hoping this helps my situation because I don’t feel like talking to another phone rep. 2 Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 2, 2022 Author #43 Share Posted December 2, 2022 I just received the following email response. “Our teams are working diligently to process all refunds. These currently take around 14 business days from request or cancellation date, with some taking a little longer based on your financial institution. We appreciate your patience.” Link to comment Share on other sites More sharing options...
katsn1011 Posted December 2, 2022 #44 Share Posted December 2, 2022 I did mine on Nov. 20th, did not get a confirmation of cancellation on old orders, I can see the order was cancelled in my planner, but one item is not there. If I try to purchase the item it wont let me. Royal says they can see it. I have not gotten my refund yet either. Link to comment Share on other sites More sharing options...
CFLRetired Posted December 2, 2022 #45 Share Posted December 2, 2022 3 minutes ago, Gigi1068 said: I just received the following email response. “Our teams are working diligently to process all refunds. These currently take around 14 business days from request or cancellation date, with some taking a little longer based on your financial institution. We appreciate your patience.” Thank you for the update 1 Link to comment Share on other sites More sharing options...
BobNoxious Posted December 2, 2022 #46 Share Posted December 2, 2022 I am getting pi$$ed. Nov 18 refund still not there. Definitely their system is screwed up from nov 18 refunds. 2 Link to comment Share on other sites More sharing options...
Gigi1068 Posted December 2, 2022 Author #47 Share Posted December 2, 2022 47 minutes ago, katsn1011 said: I did mine on Nov. 20th, did not get a confirmation of cancellation on old orders, I can see the order was cancelled in my planner, but one item is not there. If I try to purchase the item it wont let me. Royal says they can see it. I have not gotten my refund yet either. Thanks for sharing. I find it truly baffling for RCI to be such a large and established corporation that they have such inept IT. Link to comment Share on other sites More sharing options...
Biker19 Posted December 2, 2022 #48 Share Posted December 2, 2022 1 minute ago, Gigi1068 said: I find it truly baffling for RCI to be such a large and established corporation that they have such inept IT. Not if you read a few RCI IT related threads here. 1 2 Link to comment Share on other sites More sharing options...
kellyco Posted December 2, 2022 #49 Share Posted December 2, 2022 I cancelled and rebooked a a few things on November 23. The credits hit overnight. And...they gave me $18 more than what I should have received! 1 Link to comment Share on other sites More sharing options...
BobNoxious Posted December 2, 2022 #50 Share Posted December 2, 2022 <OPINION> Royal's current credit rating is E2 - highest credit risk. Wouldn't be surprised if this cash flow change in their favor is not an accident. <OPINION> 1 Link to comment Share on other sites More sharing options...
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