My Travel Agent has Passed Away

[kissimmee-cruiser]

Sadly, my travel agent passed away last week. She was a single agent franchise owner. I have an open booking thru her for a Princess Alaskan Cruise/tour in August 2023. I have reached out to the franchise company and am waiting to hear back from them. Has anyone had this or a similar experience and if so, what did you do and how did it turn out? Thank you!

[Mary229]

For this cruise you might want to go through Princess to get a Personal Cruise Consultant.  Explain to Princess the situation and they will work with you on the transfer. It may take a supervisor to handle the situation.

 

I would not be so quick to take any new agent a franchise would assign.  I would ask friends and other passengers for a referral. We are not allowed to give referrals on Cruise Critic

[LHT28]

If the franchise will provide  someone to take over your current booking  with any perks intact  see what they come up with  if not contact Princess & have them take over your  booking  you will lose any perks the agent was giving you  but you will still have the cruise