DCDew Posted December 23, 2022 #1 Share Posted December 23, 2022 Hello all, Excited to depart on my first RC cruise on Jan. 7th. I was one of many folks who struggled to complete a purchase over Black Friday. That, coupled with cancellation and re-purchased of The Key at a lower price and a recent gift card redeemed has my account beyond messed up. First it applied my gift card as a negative amount, saying I owed $150. I called them, they "escalated" the issue, and I'm waiting from some feedback. Today, I notice that I now owe $614! I paid the balance in full back in October! I'm so frustrated, and a little scared that this will affect my departure. Whenever I had issues on Holland America, I got them resolved right away 😞 I'd love to know if anyone else is having these errors in their account, and if I need to be concerned about the balance they are showing with my departure coming in 2 weeks. Thanks! Link to comment Share on other sites More sharing options...
firefly333 Posted December 23, 2022 #2 Share Posted December 23, 2022 Email mbayley@rccl.com and lay it out clearly. What you are owed and the math. Link to comment Share on other sites More sharing options...
Biker19 Posted December 23, 2022 #3 Share Posted December 23, 2022 1 hour ago, DCDew said: I'd love to know if anyone else is having these errors in their account, and if I need to be concerned about the balance they are showing with my departure coming in 2 weeks. Yes, errors happen all the time, but if you really owed something on the cruise fare itself, your cruise would have been canceled by now. For peace of mind, you might want to invest some time in a call. Link to comment Share on other sites More sharing options...
DCDew Posted December 23, 2022 Author #4 Share Posted December 23, 2022 Yes...5 calls in now. This is making me regret changing cruise lines lol. Link to comment Share on other sites More sharing options...
GTO-Girl Posted December 23, 2022 #5 Share Posted December 23, 2022 1 minute ago, DCDew said: Yes...5 calls in now. This is making me regret changing cruise lines lol. Take the good advice above about emailing Michael Bayley. They will help you!! Link to comment Share on other sites More sharing options...
DCDew Posted December 23, 2022 Author #6 Share Posted December 23, 2022 (edited) The final girl I talked to sounded like she's genuinely concerned and helpful. I will email Michael Bayley if she doesn't get back to me by Tuesday like she promised. Can I ask who this Micheal is? Edited: Dumb question...I see now 😉 Edited December 23, 2022 by DCDew Link to comment Share on other sites More sharing options...
njkruzer Posted December 24, 2022 #7 Share Posted December 24, 2022 3 hours ago, DCDew said: The final girl I talked to sounded like she's genuinely concerned and helpful. I will email Michael Bayley if she doesn't get back to me by Tuesday like she promised. Can I ask who this Micheal is? Edited: Dumb question...I see now 😉 Don't wait. Do it now. Link to comment Share on other sites More sharing options...
renza Posted December 24, 2022 #8 Share Posted December 24, 2022 5 hours ago, DCDew said: The final girl I talked to sounded like she's genuinely concerned and helpful. I will email Michael Bayley if she doesn't get back to me by Tuesday like she promised. Can I ask who this Micheal is? Edited: Dumb question...I see now 😉 CEO Link to comment Share on other sites More sharing options...
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