Contact Help for a Refund!?!?!

[TOURMAN857]

I'll try to be brief as possible.   Back in July of 2022 my wife's sister and brother-in-lay took a cruise on the Joy. As a present to them we ordered through their gift department a "Captain's Choice Wine Package" to be in their cabin upon departure.  Weeks later in casual conversation we found out that they never received the package.  Ever since then I have been in contact with several different departments concerning a refund and have been getting a Norwegian "run-around" with nobody seeming to know or care about what to do to get our refund. Perhaps I have been contacting the wrong people, I don't know.

In any event, could anyone possibly know someone we could email or call to possibly get results?  I know $50 doesn't seem like much, but my wife and I are on fixed incomes and sure could use the money. Thank you!!!

[cruiseny4life]

Try the emails at this link: https://www.elliott.org/company-contacts/norwegian-cruise-line-ncl/

 

If those don't work, and since you didn't receive the service/item you paid for, I'd initiate a dispute with the credit card you used. 

[zqvol]

21 minutes ago, cruiseny4life said:

Try the emails at this link: https://www.elliott.org/company-contacts/norwegian-cruise-line-ncl/

 

If those don't work, and since you didn't receive the service/item you paid for, I'd initiate a dispute with the credit card you used. 

Don’t waste your time with Elliott, just dispute it on your CC. 

[kitkat343]

credit cards are usually very helpful and responsive to these situations.  NCL, not so much.  But if the charge was made in July of 2022, it might be too late to dispute.