On Board Credits

[Swango]

If one does not use their entire on board credit by the end of the cruise, does the unused balance carried over to one's next cruise, or is it lost?

[Cruise Suzy]

OBC does not carry over to another cruise. If the OBC is non-refundable, it is lost. If refundable, it is returned to your credit card on file.

[whoshwhosh]

I will have $200 OBC with the Have It All package. Will this OBC be considered non-refundable?

[DaveOKC]

8 minutes ago, whoshwhosh said:

I will have $200 OBC with the Have It All package. Will this OBC be considered non-refundable?

Most likely

[Catlover54]

Is it correct that non-refundable OBC (from a TA or HIA) cannot be used to book excursions or specialty restaurants *in advance*, e.g., before one is on board?

 

If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance).

 

On my last cruise I didn't have enough OBC to bother thinking about, but I will have quite a bit on the next one. 

 

 

[DaveOKC]

OBC can be used to cover Crew Incentives fee

[Cruise Suzy]

Just now, Catlover54 said:

Is it correct that non-refundable OBC (from a TA or HIA) cannot be used to book excursions or specialty restaurants *in advance*, e.g., before one is on board?

 

That is correct - OBC, whether refundable or non-refundable, cannot be used until onboard.  We first use ours for unlimited laundry and booking Specialty Dining that's not included in HIA. 

[Catlover54]

5 minutes ago, DaveOKC said:

OBC can be used to cover Crew Incentives fee

 

Is the "Crew Incentives fee" the service charge that is automatically added to your hotel bill every day?

[DaveOKC]

17 minutes ago, Catlover54 said:

 

Is the "Crew Incentives fee" the service charge that is automatically added to your hotel bill every day?

yes

 

[MAVIP]

On 2/28/2023 at 3:59 PM, Swango said:

If one does not use their entire on board credit by the end of the cruise, does the unused balance carried over to one's next cruise, or is it lost?

In addition to the previous answers: if you do not know how to spend those remaining dollars: ask Guest Service to book it to the personnel/crew fund HAL has for special needs of members of the crew. I am so sorry that I donot remember the exact name of that fund. 

[3rdGenCunarder]

1 hour ago, MAVIP said:

In addition to the previous answers: if you do not know how to spend those remaining dollars: ask Guest Service to book it to the personnel/crew fund HAL has for special needs of members of the crew. I am so sorry that I donot remember the exact name of that fund. 

 

Thank you! I didn't know about that fund, but I will check it out. I booked a cruise for next summer on the early booking promo. I have HIA including "crew appreciation" and $400 OBC (plus the shareholder OBC). If drinks, tips, and some excursions are paid for (and I will pre-book and pay for other excursions), I didn't know what I would do with so much OBC.  But now I do!

[bigbeergut]

If I have any non-refundable OBC on the last day, I will start adding it to the bar tab and give it to the bar servers.  I won't let it go back to HAL and evaporate.