Rare Itchy&Scratchy Posted March 14, 2023 #676 Share Posted March 14, 2023 11 hours ago, RGravy said: This is my first (and maybe last) time sailing with RC. Is it always this disorganized? we've been sailing with them since 2009 and it's never been such a sh$t show before, imho. Of course, I haven't always been on cruise critic to witness all of their faux pas... 2 Link to comment Share on other sites More sharing options...
zoepipes Posted March 14, 2023 #677 Share Posted March 14, 2023 1 hour ago, deliver42 said: They took away my $200.00, but fortunately I didn't spend it. This company is going tohell. They don't have a clue what they're doing, and it hurts all of us. I wish they had an eye roll emoji for this response. Link to comment Share on other sites More sharing options...
FPP777 Posted March 14, 2023 #678 Share Posted March 14, 2023 2 minutes ago, zoepipes said: I wish they had an eye roll emoji for this response. 🙄 3 Link to comment Share on other sites More sharing options...
FPP777 Posted March 14, 2023 #679 Share Posted March 14, 2023 The drama is kinda funny. I’m cruising in July and my experience is going to be the same as it was going to be as it was before. Get the refund, maybe some OBC and move on. This is the small s*** people talk about. 2 Link to comment Share on other sites More sharing options...
zoepipes Posted March 14, 2023 #680 Share Posted March 14, 2023 Just now, FPP777 said: The drama is kinda funny. I’m cruising in July and my experience is going to be the same as it was going to be as it was before. Get the refund, maybe some OBC and move on. This is the small s*** people talk about. They're going to hell in a handbasket! I can't get five entrees served to me at the same time! My room will only be made up once a day and I'm a slob! They offered me $50 OBC for this error, gave me $100 by mistake and had the nerve to take it away! What next! 7 Link to comment Share on other sites More sharing options...
zoepipes Posted March 14, 2023 #681 Share Posted March 14, 2023 9 minutes ago, FPP777 said: 🙄 Forgot I could cut and paste 🙂 1 Link to comment Share on other sites More sharing options...
ChefApple Posted March 14, 2023 #682 Share Posted March 14, 2023 If Royal just hooked us all up with a complimentary Deluxe Beverage Package for our cabin I think we could let this entire sh*t show slide. 4 7 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #683 Share Posted March 14, 2023 1 hour ago, zoepipes said: They're going to hell in a handbasket! I can't get five entrees served to me at the same time! My room will only be made up once a day and I'm a slob! They offered me $50 OBC for this error, gave me $100 by mistake and had the nerve to take it away! What next! If you think all this is nothing, then you are way too easy to please. You and Royal deserve each other. 4 Link to comment Share on other sites More sharing options...
Starry Eyes Posted March 14, 2023 #684 Share Posted March 14, 2023 12 hours ago, Ryder101 said: Yes. More often than not. This is now the 4th and 5th (today alone) complete disasters since January 2020. 1 hour ago, zoepipes said: They're going to hell in a handbasket! I can't get five entrees served to me at the same time! My room will only be made up once a day and I'm a slob! They offered me $50 OBC for this error, gave me $100 by mistake and had the nerve to take it away! What next! 32 minutes ago, Ryder101 said: If you think all this is nothing, then you are way too easy to please. You and Royal deserve each other. While I would not call Royal’s errors “nothing,” neither are they “complete disasters.” Royal apologized for the initial error and, though they have fumbled a bit, I think Royal is working on a resolution to include the promised OBC; I’ll be patient while they do so. I know which one of the above posters I’d rather have on my cruise. 6 2 Link to comment Share on other sites More sharing options...
garywatson Posted March 14, 2023 #685 Share Posted March 14, 2023 I called Royal and they put the $100 OBC back onto my account so I don't have to pay anything, unless of course their software deletes it again. 1 Link to comment Share on other sites More sharing options...
zoepipes Posted March 14, 2023 #686 Share Posted March 14, 2023 5 minutes ago, garywatson said: I called Royal and they put the $100 OBC back onto my account so I don't have to pay anything, unless of course their software deletes it again. I haven't gotten my refund yet but I don't cruise until May. If nothing else, I have the email that says I'm supposed to get it so I'll deal with it in May if it hasn't hit my account yet. 1 Link to comment Share on other sites More sharing options...
deliver42 Posted March 14, 2023 #687 Share Posted March 14, 2023 Refund is supposed to be in 14 days. Notice I said supposed to be. I don't trust anything Royal says now. 2 Link to comment Share on other sites More sharing options...
nelblu Posted March 14, 2023 #688 Share Posted March 14, 2023 2 minutes ago, deliver42 said: Refund is supposed to be in 14 days. Notice I said supposed to be. I don't trust anything Royal says now. Called the D+ desk and was told the same.🤞🙏 They are still in the process of cancelling the Package for each Pax. Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #689 Share Posted March 14, 2023 36 minutes ago, Starry Eyes said: While I would not call Royal’s errors “nothing,” neither are they “complete disasters.” Royal apologized for the initial error and, though they have fumbled a bit, I think Royal is working on a resolution to include the promised OBC; I’ll be patient while they do so. I know which one of the above posters I’d rather have on my cruise. Oh honey, I don't care. LOL. Link to comment Share on other sites More sharing options...
deliver42 Posted March 14, 2023 #690 Share Posted March 14, 2023 I just checked my cruise planner, and I now have $100.00 OBC that I'm not going to touch. Link to comment Share on other sites More sharing options...
HicksRA Posted March 14, 2023 #691 Share Posted March 14, 2023 Mine just came up with the correct $50 credit. What an embarrassment for Royal. 2 1 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #692 Share Posted March 14, 2023 (edited) I still have nothing. No email, no credit, zip. They haven't even gotten to me at all yet. Ridiculous. Edited March 14, 2023 by Ryder101 Link to comment Share on other sites More sharing options...
FPP777 Posted March 14, 2023 #693 Share Posted March 14, 2023 1 hour ago, Ryder101 said: If you think all this is nothing, then you are way too easy to please. You and Royal deserve each other. Curious, have you ever sailed on Royal? Link to comment Share on other sites More sharing options...
Biker19 Posted March 14, 2023 #694 Share Posted March 14, 2023 (edited) 2 minutes ago, Ryder101 said: Ridiculous. You should read some of the early COVID related refund threads to set your expectations. Edited March 14, 2023 by Biker19 5 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #695 Share Posted March 14, 2023 (edited) 2 minutes ago, FPP777 said: Curious, have you ever sailed on Royal? Not since 2006. Moved on to Disney and boy am I sorry I came back. Never ever had a single customer service issue in 20 Disney cruises. Not one. Edited March 14, 2023 by Ryder101 1 Link to comment Share on other sites More sharing options...
Blue Eyed Belfast Belle Posted March 14, 2023 #696 Share Posted March 14, 2023 I paid for my Pass with some onboard credit and some money. The $50 OBC (£41.31) is showing on my planner but the Pass is still showing as booked so the refund has not been actioned yet! Link to comment Share on other sites More sharing options...
zoepipes Posted March 14, 2023 #697 Share Posted March 14, 2023 (edited) 21 minutes ago, FPP777 said: Curious, have you ever sailed on Royal? LOL - (s)he has130 comments but has just been a member for 17 days? Is there a name change in place here? They talk about all the mistakes RC has made since 2020 but they're a newbie? Edited March 14, 2023 by zoepipes Link to comment Share on other sites More sharing options...
nelblu Posted March 14, 2023 #698 Share Posted March 14, 2023 19 minutes ago, Blue Eyed Belfast Belle said: I paid for my Pass with some onboard credit and some money. The $50 OBC (£41.31) is showing on my planner but the Pass is still showing as booked so the refund has not been actioned yet! Up to 14 days. Link to comment Share on other sites More sharing options...
nelblu Posted March 14, 2023 #699 Share Posted March 14, 2023 26 minutes ago, Ryder101 said: Not since 2006. Moved on to Disney and boy am I sorry I came back. Never ever had a single customer service issue in 20 Disney cruises. Not one. I don't know why you don't stay & comment on the Kiddie cruise line--Honey😁 1 2 Link to comment Share on other sites More sharing options...
Ryder101 Posted March 14, 2023 #700 Share Posted March 14, 2023 11 minutes ago, zoepipes said: LOL - (s)he has130 comments but has just been a member for 17 days? Is there a name change in place here? They talk about all the mistakes RC has made since 2020 but they're a newbie? Since booking last year I have researched the mistakes. This kinda crap is not something I ever thought to look for in advance. I was spoiled by a real company. 1 Link to comment Share on other sites More sharing options...
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