Princess Cruise Enclave (Thermal Suite) pass issue

[davefire55]

Hello Friends, I have searched high and lo for a resolution to this issue and can't find anything so I decided to ask here and hope you wonderful people can help. 

My wife and I were on the Majestic last year for our honeymoon, and to celebrate our one year we will be on the Discovery, California coast leaving March 25th. My wife has some pain issues she normally self medicated with Canabis which is OBVIOUSLY not allowed nor would we ever try to sneak or risk it. However the enclave did WONDERS for her and kept a pep in her step that allowed her to enjoy the cruise with minimal pain! 

All this to say, we were wanting to purchase the 7 day pass again to ensure she has maximum comfort. However I am fearful of it selling out now that capacity has risen and wanted to ensure we have a pass. However when I attempt to purchase passes for us it the website only allows me to select one passenger, then the 7 day pass, and then takes me to my cart. Then if I click continue shopping and go back to the enclave screen even if I click a different passenger it just says "remove". Thus I cannot purchase a pass for both her and myself. I'm nervous to purchase it for one of us, check out, and then it say something along the lines of already purchased. 

I have called princess and they just said "dunno websites being funky just keep checking " but that was a month ago now. 

Any helpful ideas would be appreciated! 

Thank you for reading this long post for such a simple question but I'd hoped to help you all understand my strong desire for this pass as it could make or break my cruise. 

If you see a 30 year old guy with a beard and combover in black swim shorts with eyes all over them come say hi! So I can shoot you some finger pistols for reading my post!

[nattie]

We always purchase our Enclave passes online before the cruise. I just buy one and than go back and get another one. Worst case scenario, you can always just buy them on board.

Enjoy your next cruise!

[davefire55]

So it will allow you to buy a 2nd one? It doesn't do a "already purchased" or anything as that is a fear of mine with the website. 

 

I will likely just buy them seperatly and just make sure to purchase hers first to ensure she has a pass no matter what. 

[cjpj]

I have always purchased the Enclace or Thermal Suite pass precruise - except on my last cruise. We were on the Enchanted and my personalized only showed Thermal Suite NOT the Enclave. And even when I tried to purchase the Thermal Suite, it would kick me out. I know from CC postings that others on the cruise were able to purchase Enclave. I called Princess - no success. I removed and add the app - no success. Finally I just made a recording of my experience on the app, went to the Spa ASAP after boarding and insisted I get the precruise price.  Had a little bit of a fight, but nothing extreme. Did get it. But like your wife, I depend on the Enclave to keep my back from acting up. Good luck!

[ROXIETHEHORSE]

I bought one for me, then went back and bought one for my husband. Had to buy one, and then buy the other. Both are showing up on personalizer.

[nattie]

Yes, I always but one first and than the other,. However, I have never purchased them on the app. I normally do it through personalizer on PC.

[davefire55]

That's what I ended up doing and it worked out just fine for me! So anyone who searches this topic and finds the same issue simply buying one, checking out and then buying the other works! Thanks everyone for the help!

[cruisequeen4ever]

We had the same experience. They really need to fix it, so you can select multiple people at a time for the Enclave pass purchase.