Is Flightease down for you too?

[Native Floridian 26]

Sailing in 12 days.  Tried yesterday and again today to view the flights.  When I click on Book and Manage flights I get a screen saying: 

we're having technical difficulties

We apologize for any inconvenience and will be back shortly.

 

Are you getting this too?  Maybe we're too close to sailing to get to this? Yes I know I can view the flights on the airline side.  Just wanted to check through HAL.

Edited March 27, 2023 by Native Floridian 26

[taxmantoo]

Was down yesterday and still is down today.  So is the Princess  EZAir site.  Sort of weird that the HAL site's error message is displaying a Princess ship 🙂

 

[Native Floridian 26]

12 minutes ago, taxmantoo said:

Was down yesterday and still is down today.  So is the Princess  EZAir site.  Sort of weird that the HAL site's error message is displaying a Princess ship 🙂

 

Thanks for confirming.  I guess it's all in the family.

[3rdGenCunarder]

HAL is a mess, as usual. I tried to go into a booking and got an error message. I have two bookings, and both brought up this: 

 

[3rdGenCunarder]

And booking is screwy, too. I went to do a dummy booking to check prices and I was told I had been a bad girl!

 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

[Schnauzerguy]

I talked to HAL this morning and was told they are definitely having website issues.  The rep did offer to check flights for me, so it appears you can get help over the phone.

[ClippyJoe]

Our PCC sent a change yesterday for our flights . It involved a change in Chicago to an international flight with only 1 hour leeway. (We are flying in from Oklahoma) We had booked our flights through Flight Ease and were scheduled to transfer through Houston which is one of our preferred airports. When I contacted her about the impossibility of making the Chicago flight on time,(Terminal change etc) she wrote that I should contact Flight Ease tomorrow (Tuesday ) because they were down today. So they are aware of the problem.

[gregma60]

1 hour ago, ClippyJoe said:

Our PCC sent a change yesterday for our flights . It involved a change in Chicago to an international flight with only 1 hour leeway. (We are flying in from Oklahoma) We had booked our flights through Flight Ease and were scheduled to transfer through Houston which is one of our preferred airports. When I contacted her about the impossibility of making the Chicago flight on time,(Terminal change etc) she wrote that I should contact Flight Ease tomorrow (Tuesday ) because they were down today. So they are aware of the problem.

Still new to this PCC concept.  Shouldn't your PCC be the one fixing this flight messup and calling Flight Ease?  Or do they not do everything a good TA would do?  Just wondering if we should consider not going through a TA for future cruises (if any).

 

-gregma

[ClippyJoe]

I can't speak for everyone but I usually have all my planning done when I call my PCC. Right now I have the flight I would like to substitute and I am only waiting to speak to the Flight East person tomorrow. Wish me luck ! Usually the biggest problem is getting through on the phone after the web site has been down.

 

[Native Floridian 26]

My Flightease is working again.

[LAFFNVEGAS]

Flight Ease (HAL) and EZ Air (Princess) are the same exact employees working this along with Cunard and Seabourn. Most of the employees are outside of North America. Some working from home while others are in a Call Center outside the US. Maybe 10% or less of the agents working the air are located in the US.

[boeckli]

Still (or again?) not working for me

Edited March 28, 2023 by boeckli