Liberty of the Seas movies

[JPSemprini]

I will be sailing to Bermuda on Liberty of the Seas in a few weeks and was wondering if someone who has been on the ship recently might know the venue where they publicly show movies other than the outdoor screen (that is or will be fixed during its one cruise hiatus for “maintenance”).  I really don’t consider the films shown at night on the pool deck as anything but background noise.  I have been on a few ships where they actually have shown relatively recently released films in the main theater primarily in the afternoon when it would otherwise be dark. I really enjoy this and wish it were a regular feature across the fleet.  

[Biker19]

3 hours ago, JPSemprini said:

I have been on a few ships where they actually have shown relatively recently released films in the main theater primarily in the afternoon when it would otherwise be dark.

You can look at the app for the current sailing to see if any movies are being shown in the theater. That may or may not happen on your sailing. 

[JPSemprini]

Thanks, I just did that--it looks like they are using On Air. I wouldn't think the karaoke bar would be a suitable place--what are they doing--showing the film on a bunch of different monitors? Or maybe they have reconfigured the room somehow. 

[bostoncruisegal]

I was on Liberty recently and I only remember seeing movie listings for the outdoor screen at night.  (The screen was fixed in early March.)

 

Granted I wasn’t looking for movies so I may have missed them.  I agree that On Air would be an odd choice for movies.

[JPSemprini]

I just got back from my 5 night cruise to Bermuda.  Although weather was inclement much of the cruise everything went mostly typically well.  But I did want to post some info about my Liberty of the Seas cinema viewing.  It's not that I think movies on board are all that wonderful (or even that popular--there were maybe 40 or 50 people for the screening I went to) but seeing a film on a large screen in a real theater is just a much nicer experience than on a big screen by the pool, or little screens in the karaoke bar (yes they do show films in there), on your cabin television or even tinier hand held screens of mobile devices.  That said, I was kind of looking forward to a presentation of  80 For Brady playing in the Platinum Theater one evening.  The first 10 minutes or so were fine then a crackling sound became audible.  At first it was bearable especially since the film was sub-titled.  But the noise kept getting louder and louder so that you couldn't hear the dialogue at all.  Nobody came to fix the problem; hell, there probably wasn't anyone from the ship even in the theater. After a few more minutes my wife and I got up and left.  It was very disappointing. 

[twangster]

9 minutes ago, JPSemprini said:

I just got back from my 5 night cruise to Bermuda.  Although weather was inclement much of the cruise everything went mostly typically well.  But I did want to post some info about my Liberty of the Seas cinema viewing.  It's not that I think movies on board are all that wonderful (or even that popular--there were maybe 40 or 50 people for the screening I went to) but seeing a film on a large screen in a real theater is just a much nicer experience than on a big screen by the pool, or little screens in the karaoke bar (yes they do show films in there), on your cabin television or even tinier hand held screens of mobile devices.  That said, I was kind of looking forward to a presentation of  80 For Brady playing in the Platinum Theater one evening.  The first 10 minutes or so were fine then a crackling sound became audible.  At first it was bearable especially since the film was sub-titled.  But the noise kept getting louder and louder so that you couldn't hear the dialogue at all.  Nobody came to fix the problem; hell, there probably wasn't anyone from the ship even in the theater. After a few more minutes my wife and I got up and left.  It was very disappointing. 

 

What the ship say about the audio issue in the theater?

[JPSemprini]

Actually I never mentioned it to anyone on the ship.  I'm sure they would have apologized profusely.  But I will mention it in my after cruise survey that I haven't done yet..

[Ashland]

5 hours ago, JPSemprini said:

Actually I never mentioned it to anyone on the ship.  I'm sure they would have apologized profusely.  But I will mention it in my after cruise survey that I haven't done yet..

You certainly "should" have mentioned to a staff member even a waitstaff which I'm sure there were when this was happening. What good does it do on the survey (other than a complaint) to address a problem that could have been addressed and taken care of then?

[Cruisingcab]

On Air is too small a venue to show a movie.  I stopped in there before the movie started and there were no seats available.  I stopped at Guest Services and was told the same movie would be shown a couple of days later.

[JPSemprini]

So I didn't mention it on the survey, but I did submit an email comment to guest services and received a response (both copied below).  They apologized profusely. 

 

HI just completed the online survey but didn't find a place to mention about the experience in the Platinum Theater.  I sailed on Liberty of the Seas from Bayonne on May 13.  There was a screening of the "80 For Brady" scheduled one evening in the Platinum Theater.  About 10 or 15 minutes into the film a crackling sound started.  At first it wasn't so bad since the film was also subtitled.  But it kept getting louder and louder so that you couldn't hear the dialogue at all.  I realize that films on the big screen in the theater are not the most popular attraction on board (I guess there were no more than 50 people in the theater at the time.)  But after a few more minutes of no one coming to fix the problem my wife and I had to leave.  I was very disappointed--not just for missing the movie--but that I don't think that there was even a ship employee in the theater at the time to even know that there was a problem.

 

 

 

Thank you for reaching out. We apologize for the extended delay in our response. More customers than ever before are choosing the convenience of correspondence as their primary mode of communication. As a result, the turnaround time for responses has increased substantially.

 

We're saddened to learn of the disappointment you describe regarding your theater experience. Kindly note that our goal is to provide the best quality of entertainment for our guests. That being said, we're disheartened that the difficulty you encountered reflects poorly on our commitment to meeting this goal. Please accept our sincere apologies for the dissatisfaction you faced. Additionally, it’s unfortunate that our onboard staff was not aware of the issue to review and rectify the concern while you were onboard. Nevertheless, I assure you that the feedback you share is a valuable and essential part of our ongoing improvement endeavors. Your perspective is extremely important and helps immensely as a method of measuring our performance. Therefore, your comments and observations have been forwarded to our operational teams for internal evaluation.

 

Sam, we greatly appreciate you bringing this matter to our attention. Have a pleasant day.

 

Sincerely,

 

 

 

Ily Rendon

Royal Guest Experience Management

[Lane Hog]

Unbelievable that the outdoor screen is still out of service.  It's been 18 months if not longer.

[buffet24]

On 5/31/2023 at 10:34 PM, Lane Hog said:

Unbelievable that the outdoor screen is still out of service.  It's been 18 months if not longer.

Screen works perfectly fine now... 😉

 

[lovelife]

I'm currently on Liberty and the app shows no movies are scheduled for the theater - pool deck and On Air only.