Princess123 Posted April 11, 2023 #1 Share Posted April 11, 2023 Very disappointed that Princess has just notified us that there is a marathon in Rotterdam on the day Sky Princess visits on 21st April. We have only been notified tonight, less than five days before sailing, which is past the cut off date for cancelling pre-booked shore excursions. I find it extraordinary (and unlikely) that Princess has only just become aware of the fact that a marathon is taking place that day. It states that shore excursions will leave from 3.45pm. This is ridiculous and refunds should be offered immediately without penalty. Link to comment Share on other sites More sharing options...
Princess123 Posted April 11, 2023 Author #2 Share Posted April 11, 2023 Correction - 16th April in Rotterdam. Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted April 11, 2023 #3 Share Posted April 11, 2023 I'm quite certain that you will be able to cancel your excursion once on board. We experienced the same thing in Newport, RI a couple of years ago...we didn't even find out about it until we were on the excursion (basically a walking tour). We thought it very entertaining to watch... Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted April 14, 2023 #4 Share Posted April 14, 2023 On 4/11/2023 at 5:07 PM, Princess123 said: Very disappointed that Princess has just notified us that there is a marathon in Rotterdam on the day Sky Princess visits on 21st April. We have only been notified tonight, less than five days before sailing, which is past the cut off date for cancelling pre-booked shore excursions. I find it extraordinary (and unlikely) that Princess has only just become aware of the fact that a marathon is taking place that day. It states that shore excursions will leave from 3.45pm. This is ridiculous and refunds should be offered immediately without penalty. wow that would annoy me as well. I guess the shore excursions folks need to do more research. Link to comment Share on other sites More sharing options...
runner15km Posted April 14, 2023 #5 Share Posted April 14, 2023 Can you book a independent tour and meet them somewhere. Link to comment Share on other sites More sharing options...
that Posted April 14, 2023 #6 Share Posted April 14, 2023 On 4/11/2023 at 2:26 PM, Rick&Jeannie said: I'm quite certain that you will be able to cancel your excursion once on board. We experienced the same thing in Newport, RI a couple of years ago...we didn't even find out about it until we were on the excursion (basically a walking tour). We thought it very entertaining to watch... I think excursion cancellation dates have changed in recent years 😑 Link to comment Share on other sites More sharing options...
wowzz Posted April 14, 2023 #7 Share Posted April 14, 2023 This was a last minute booze cruise added before dry dock. I guess no one bothered about shore excursion details! Link to comment Share on other sites More sharing options...
Rare startedwithamouse Posted April 14, 2023 #8 Share Posted April 14, 2023 On 4/11/2023 at 2:07 PM, Princess123 said: Very disappointed that Princess has just notified us that there is a marathon in Rotterdam on the day Sky Princess visits on 21st April. We have only been notified tonight, less than five days before sailing, which is past the cut off date for cancelling pre-booked shore excursions. I find it extraordinary (and unlikely) that Princess has only just become aware of the fact that a marathon is taking place that day. It states that shore excursions will leave from 3.45pm. This is ridiculous and refunds should be offered immediately without penalty. It's not a secret a race is taking place. Do your research for ports, and you would have found this out on your own. Link to comment Share on other sites More sharing options...
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