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Long time Princess Cruiser considering MSC


wallyworld1059
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We have cruised Princess almost exclusively for the past 10 years.  Looking for a change in scenery (itineraries) to something Princess does not offer.  Will I be happy shifting to MSC?  Does MSC recognize other loyalty programs?  For those who have sailed Princess, Celebrity or Royal, what are the big differences I can expect?

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36 minutes ago, wallyworld1059 said:

We have cruised Princess almost exclusively for the past 10 years.  Looking for a change in scenery (itineraries) to something Princess does not offer.  Will I be happy shifting to MSC?  Does MSC recognize other loyalty programs?  For those who have sailed Princess, Celebrity or Royal, what are the big differences I can expect?

Never sailed on a MSC ship in a cabin outside the Yacht Club. But we can list now all the things to look out for when booking any cruise ship.

#1 E muster drill is better

#2 Two cabin cleanings per day

#3 No % charge for gambling unless using cash

#4 No extra charge for can sodas vs fountain drinks

#5 Reserved seating in the theatre for all shows

#6 Complimentary bottled water

#7 Reserved or ability to reserve pergola/cabanas on pool deck

#8 'Cushioned' pool lounges

#9 Escorts on and off ship avoiding long lines

#10 First to use tenders off the ship at ports that tender

#11 Dedicated restaurant that is so good one need not book Specialty Restaurants

#12 Service that does not involve 2 hours to complete a meal

#13 An attentive butler not hard to find when needed

#14 Cabins ready upon embarkation/ key cards in hand at checkin

#15 Dedicated restaurant OPEN port days

#16 Dedicated buffet to only suite guests

#17 Dedicated pool and sun deck only for suite guests with ample lounges

# 18 All the advantages of a mega ship with the exclusivity of a gated community

#19 walk-in shower not low profile tub/shower combo

#20 No non-suite paying Pinnacle/Zenith/Diamond passengers taking up prime real estate in the Yacht Club

#21 Elevator over-ride key cards for suite guests

#22 Pristine out island with NO bugs crawling all over cabanas

#23 short distance between cabin and restaurant decks

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Yes, there is a loyalty program: Status Match. Submit proof of your Princess level.

There are four "experiences" from which to choose. We have only sailed in Bella, the cheapest. Bella and Fantastica have set dinner times; Aurea has anytime dining. Yacht Club has ---?  There is a chart at the top of this MSC section, or on their website, which sets out the benefits of each experience.  We were quite happy with Bella, especially with the status match benefits we got.

Americans are usually in the minority among the passengers.  The ambience can be different.  Little things like less availability of ketchup are annoying to some; we found it quite nice to be out of our rut of the other major cruiselines; more like being overseas.

Shows are more visual and musical, rather than a Broadway-type story.

Announcements are in multiple languages, but are very brief.  Only port arrival info and such, no bingo or art auction announcements.

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22 hours ago, morpheusofthesea said:

Never sailed on a MSC ship in a cabin outside the Yacht Club. But we can list now all the things to look out for when booking any cruise ship.

#1 E muster drill is better

#2 Two cabin cleanings per day

#3 No % charge for gambling unless using cash

#4 No extra charge for can sodas vs fountain drinks

#5 Reserved seating in the theatre for all shows

#6 Complimentary bottled water

#7 Reserved or ability to reserve pergola/cabanas on pool deck

#8 'Cushioned' pool lounges

#9 Escorts on and off ship avoiding long lines

#10 First to use tenders off the ship at ports that tender

#11 Dedicated restaurant that is so good one need not book Specialty Restaurants

#12 Service that does not involve 2 hours to complete a meal

#13 An attentive butler not hard to find when needed

#14 Cabins ready upon embarkation/ key cards in hand at checkin

#15 Dedicated restaurant OPEN port days

#16 Dedicated buffet to only suite guests

#17 Dedicated pool and sun deck only for suite guests with ample lounges

# 18 All the advantages of a mega ship with the exclusivity of a gated community

#19 walk-in shower not low profile tub/shower combo

#20 No non-suite paying Pinnacle/Zenith/Diamond passengers taking up prime real estate in the Yacht Club

#21 Elevator over-ride key cards for suite guests

#22 Pristine out island with NO bugs crawling all over cabanas

#23 short distance between cabin and restaurant decks

Morpheus, I’m your #1 fan. You never disappoint!!

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Be 100% sure before you book anything with them, excursions, packages, etc as getting refunds on things is almost impossible without disputing them through your credit card company.  MSC customer service, at least in the US is practically nonexistent.  

 

Just returned from sailing on the Divina and they were severely understaffed at the bars.  Had to routinely wait 5+ minutes to get service.  

 

The cruise ship is nice and the food is about average (not as good as Princess, RC, or even Carnival), but it isn't bad food.  Their French fries are great, but that's about it.  Their pizza is definitely more Mediterranean vs American flavor.   

 

I can't speak to the YC experience, but it sounds like MSC caters to them pretty well and all but ignores their "standard" passengers.  

 

The entertainment and shows (at least on the Divina) were high-school or college level productions at best.  Clearly armature performers trying to get their feet wet.  

 

Private island pretty much closes down by 2pm leaving you to have to return to the ship if you want anything other than drinks for the next 6+ hours you're there.

 

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20 minutes ago, wbingham said:

it sounds like MSC caters to them pretty well and all but ignores their "standard" passengers.  

That is part of the draw of booking the Yacht Club. We pay 5x more so we do not have "standard" problems.

Edited by morpheusofthesea
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26 minutes ago, wbingham said:

it sounds like MSC caters to them pretty well and all but ignores their "standard" passengers.  

I am reminded by a quote by Dr. Samuel Johnson "Many of our miseries are merely comparative, did we not see them in the possession of others."  Perhaps 'miseries' are not the only thing.

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35 minutes ago, wbingham said:

Be 100% sure before you book anything with them, excursions, packages, etc as getting refunds on things is almost impossible without disputing them through your credit card company.  MSC customer service, at least in the US is practically nonexistent.  

 

Just returned from sailing on the Divina and they were severely understaffed at the bars.  Had to routinely wait 5+ minutes to get service.  

 

The cruise ship is nice and the food is about average (not as good as Princess, RC, or even Carnival), but it isn't bad food.  Their French fries are great, but that's about it.  Their pizza is definitely more Mediterranean vs American flavor.   

 

I can't speak to the YC experience, but it sounds like MSC caters to them pretty well and all but ignores their "standard" passengers.  

 

The entertainment and shows (at least on the Divina) were high-school or college level productions at best.  Clearly armature performers trying to get their feet wet.  

 

Private island pretty much closes down by 2pm leaving you to have to return to the ship if you want anything other than drinks for the next 6+ hours you're there.

 

Read your February 13 posting titled "Not a Good Start...." and actually liked your observations. Tend to agree with much of what you wrote and clicked "LOVE" (Heart symbol). Posts like yours are very reassuring to those of us paying more to be treated better and that we are really getting our money's worth. Thank you for taking the time to rant on your sub par experience outside the YC.

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Looks like time for a balancing perspective.:classic_smile:

In my experience MSC is much better than RCCL and compared to Celebrity overall at least at par and better in some aspects.

All this in "standard" class, i.e. what more than 95 % of passengers sail in.

For example my experience on the Divina, less than two month ago, were different from those of the above poster.

No issues with customer service.

Long queus at the bar? At the pool during peak times, yes. Otherwise no. Anyway I prefer table service and this was much prompter at night than on my last Celebrity cruises.

Foodwise much more real food instead of fast food. Indeed more Mediterranean than American, which in my eyes is a positive for an Italian line. Oh, and table cloths and real napkins (in contrast to Carnival and such).

Eg. great fish dishes even at the buffet for lunch. 

Talented, professional singers and dancers in shows of various kind. 

Beides this a lot of live music until late (in contrast eg. to Celebrity which is dead far too early and does not offer a lot of live music, mit to mention good one.)

On the private island I got a drink at 4 pm even at the further away bar.

Later they indeed close areas and concentrate life at the beach closest to the pier. On my cruise maybe until 9.30.

 

 

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5 hours ago, morpheusofthesea said:

Read your February 13 posting titled "Not a Good Start...." and actually liked your observations. Tend to agree with much of what you wrote and clicked "LOVE" (Heart symbol). Posts like yours are very reassuring to those of us paying more to be treated better and that we are really getting our money's worth. Thank you for taking the time to rant on your sub par experience outside the YC.

 

Everyone has there preferences and likes. 

 

Happy that there are people who enjoy MSC cruises and find YC pricing worth it.  Even if my experience with MSC was poor, competition and options in the industry is always good for all of us in the long run.

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4 hours ago, carlmm said:

Looks like time for a balancing perspective.:classic_smile:

In my experience MSC is much better than RCCL and compared to Celebrity overall at least at par and better in some aspects.

All this in "standard" class, i.e. what more than 95 % of passengers sail in.

For example my experience on the Divina, less than two month ago, were different from those of the above poster.

No issues with customer service.

Long queus at the bar? At the pool during peak times, yes. Otherwise no. Anyway I prefer table service and this was much prompter at night than on my last Celebrity cruises.

Foodwise much more real food instead of fast food. Indeed more Mediterranean than American, which in my eyes is a positive for an Italian line. Oh, and table cloths and real napkins (in contrast to Carnival and such).

Eg. great fish dishes even at the buffet for lunch. 

Talented, professional singers and dancers in shows of various kind. 

Beides this a lot of live music until late (in contrast eg. to Celebrity which is dead far too early and does not offer a lot of live music, mit to mention good one.)

On the private island I got a drink at 4 pm even at the further away bar.

Later they indeed close areas and concentrate life at the beach closest to the pier. On my cruise maybe until 9.30.

 

 

 

Glad your experience on MSC Divina was a good one.  Experiences and preferences vary significantly, as I greatly prefer even my cruises on small RCCL ships to my MSC experience.

 

I can't say that I really noticed much "Mediteranean" tilt to the food, other than the finger sandwiches and pizza style.  The rest of the buffet fair was pretty straight forward.  Main dining room meals were also pretty standard fair.  

 

Getting drinks on island was fine and easy (actually MUCH better than on ship).  But the buffet and snack trucks shut down early was awkward.  If you had late dinner seating, having to get back on the ship to get a snack sucked.  Take some pocket bacon when you disembark in the morning or eat lunch.

 

Growing up in performing arts, maybe my standards for shows is higher.  The shows were nowhere near RCCL or even Carnival shows IMO.  Not to say they didn't entertain to some extent, but they were very short as well.

Edited by wbingham
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7 hours ago, wbingham said:

Growing up in performing arts, maybe my standards for shows is higher.  The shows were nowhere near RCCL or even Carnival shows IMO.  Not to say they didn't entertain to some extent, but they were very short as well.

Tend to agree with you on the shows in the Chora/Madison Theaters. But found the same trend on Celebrity Beyond and HAL Nieuw Amsterdam. Singing, dancing with acrobatics woven in, no story line and one show much the same as the next. Have witnessed not one standing ovation like in performances in the past.

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OP we have sailed many times on Princess. We prefer MSC over Princess.  We do not sail Yacht Club as we do not need a butler and do not have to be pampered. We sail Fantastica as we like to be able to pick our own cabin.  Read the different experiences.

 

We love MSC's food. They had new menus this last January and enjoyed Prime Rib (cooked to perfection), Lamb Chops, Filet Mignon, 5 to 6 ounce Lobster Tail, Coq Au Vin, Steak Diane and of course their Italian Pasta dishes to name a few things.  We are not big buffet people so never ate there for dinner but lunch had a wide variety of dishes. One just had to go further back in the buffet and circle it to find different things. I find when someone says they didn't have a wide variety of food is the ones that go in the buffet and never make it past the pizza and burgers area.  Unlike others I was very disappointed in the pizza and find Princess to have better pizza.  

 

The staff is different than Princess in they do not feel the need to be your best friend or buddy. They do their job and do it efficiently.  Never had bad service but then again we are not into being catered to.  Cabin is cleaned twice a day.  The only time we had to wait a long time for drinks was on the four day cruise (we were on a b2b, a seven day and a four day cruise) when we were leaving ocean cay. Everyone was at the pool and it was crowded.  I do not ever suggest a four day cruise and will not do it again myself. Different atmosphere and crowd.

 

When sailing out of Miami the announcements are in multiple languages and there are lots of different nationalities.  When sailing out of Port Canaveral this was not the case. Mostly Americans and announcements were only in English.

 

Personally I wish MSC would broaden their itineraries.  We will be going on our 14th MSC cruise this next year and after that we will be going on NCL because we want a different itinerary.  We have sailed to all of the ports that MSC goes to in the Caribbean.

 

Ocean Cay is very nice. A beautiful island that is laid back. No big toys or zip lines. Very relaxing.

 

I say give it a try but keep an open mind. It is different from Princess, Carnival, NCL, etc. If you go and compare every little thing to Princess then you probably won't be happy.

Edited by ready2cruzagain
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15 hours ago, carlmm said:

In my experience MSC is much better than RCCL and compared to Celebrity overall at least at par and better in some aspects.

Food wise much more real food instead of fast food.

Are you saying that MSC is serving better food than Celebrity? Are you saying that Celebrity serves fast food? I am trying to understand your statement.

 

We are about to try MSC for the first time (third time is a charm, hopefully, due to the pandemic) - not YC, but I have just read many recent non-YC Seascape reviews here on CC which were very negative. So bad, that I cancelled my second MSC cruise (next year) and booked Celebrity instead (also a first).

 

We will be sailing with an open mind, and we are not overly picky, but since it is a vacation we pay for, and it's not exactly cheap (Thanksgiving break), so we have expectations. Not royal expectations by any means, but still. Oh, and we don't expect MSC to be as good as Princess for sure. If it is in some aspects - yay, bonus!

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3 hours ago, ready2cruzagain said:

OP we have sailed many times on Princess. We prefer MSC over Princess.  We do not sail Yacht Club as we do not need a butler and do not have to be pampered. We sail Fantastica as we like to be able to pick our own cabin.  Read the different experiences.

 

We love MSC's food. They had new menus this last January and enjoyed Prime Rib (cooked to perfection), Lamb Chops, Filet Mignon, 5 to 6 ounce Lobster Tail, Coq Au Vin, Steak Diane and of course their Italian Pasta dishes to name a few things.  We are not big buffet people so never ate there for dinner but lunch had a wide variety of dishes. One just had to go further back in the buffet and circle it to find different things. I find when someone says they didn't have a wide variety of food is the ones that go in the buffet and never make it past the pizza and burgers area.  Unlike others I was very disappointed in the pizza and find Princess to have better pizza.  

 

The staff is different than Princess in they do not feel the need to be your best friend or buddy. They do their job and do it efficiently.  Never had bad service but then again we are not into being catered to.  Cabin is cleaned twice a day.  The only time we had to wait a long time for drinks was on the four day cruise (we were on a b2b, a seven day and a four day cruise) when we were leaving ocean cay. Everyone was at the pool and it was crowded.  I do not ever suggest a four day cruise and will not do it again myself. Different atmosphere and crowd.

 

When sailing out of Miami the announcements are in multiple languages and there are lots of different nationalities.  When sailing out of Port Canaveral this was not the case. Mostly Americans and announcements were only in English.

 

Personally I wish MSC would broaden their itineraries.  We will be going on our 14th MSC cruise this next year and after that we will be going on NCL because we want a different itinerary.  We have sailed to all of the ports that MSC goes to in the Caribbean.

 

Ocean Cay is very nice. A beautiful island that is laid back. No big toys or zip lines. Very relaxing.

 

I say give it a try but keep an open mind. It is different from Princess, Carnival, NCL, etc. If you go and compare every little thing to Princess then you probably won't be happy.

Interesting observation about sailing out of PC rather than Miami, and something I had not thought about, but it makes sense. Lots of overseas charter flights to Miami, but not to PC.  In our case, even though we dislike Miami, that would work against us choosing PC.  I would rather sail with mostly Europeans, British, and South Americans (who we have never found to be rude), than with almost entirely fellow American cruiseline transplants who complain that their essential ketchup/butter/white toast/soft serve ice cream is not in evidence all the time, or that service people were not friendly.

I wonder what the passenger makeup from Brooklyn will be like in the months to come?

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1 hour ago, shipgeeks said:

I would rather sail with mostly Europeans, British, and South Americans (who we have never found to be rude), than with almost entirely fellow American cruise line transplants who complain that their essential soft serve ice cream is not in evidence all the time

European Americans here. My DH and DS love soft serve ice cream and have several cones a day while cruising. This is what they love. Turns out, you have to pay $4 per cone of soft serve outside of very small time frame in the buffet on Seascape. Or you have to have a minor's package.

 

What other cruise line makes people pay for soft serve by the pool? Maybe, you don't care about the soft serve ice cream availability, but for some people it IS in fact essential.

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3 hours ago, Itchy&Scratchy said:

 

We are about to try MSC for the first time (third time is a charm, hopefully, due to the pandemic) - not YC, but I have just read many recent non-YC Seascape reviews here on CC which were very negative. So bad, that I cancelled my second MSC cruise (next year) and booked Celebrity instead (also a first).

 

We will be sailing with an open mind, and we are not overly picky, but since it is a vacation we pay for, and it's not exactly cheap (Thanksgiving break), so we have expectations. Not royal expectations by any means, but still. Oh, and we don't expect MSC to be as good as Princess for sure. If it is in some aspects - yay, bonus!

 

IMO, if you liked Princess, you will love Celebrity.  Princess is the only cruiseline  where I really didn't have a good time.  It was ok, but I recall being vey disappointed.  I found their food bland, dinner service was way too slow, to the point where we were always late to the shows (partly to blame on our table companions that always arrived late, then ordered apps, dinner and dessert-so frustrating!) and the entertainment quite boring.  This was several years ago, so I don't know that I'd feel the same if we ever tried them again.  At this point my ratings would be 1. Celebrity, 2. NCL, 3. Carnival, 4. Princess.  This will be our first with MSC so I don't know where they will fall.  

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1 hour ago, Itchy&Scratchy said:

 

 

What other cruise line makes people pay for soft serve by the pool? Maybe, you don't care about the soft serve ice cream availability, but for some people it IS in fact essential.

My point is that it is an American product and should not be expected on an Italian ship. (And it is not even ice cream, from what I have read of the ingredients.)

If it is so essential, RoyalNorwegianCarnival will most likely provide it.

It is the differences that make MSC appealing to me.

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On 5/13/2023 at 11:03 PM, wallyworld1059 said:

We have cruised Princess almost exclusively for the past 10 years.  Looking for a change in scenery (itineraries) to something Princess does not offer.  Will I be happy shifting to MSC? - Yes; but I recommend you the YC if available for your desired itinerary, which will deliver you the most similar experience to the service level you are used to.  Does MSC recognize other loyalty programs? - Yes; for both other cruise lines and some hotel chains. Use the highest you can proof to be at the highest possible level.  For those who have sailed Princess, Celebrity or Royal, what are the big differences I can expect? - Only did Royal myself in Europe. Main difference is that the clientele is more international and less US centered; perhaps somewhat younger as well, depending on the actual sailing, hence the service will trend to the usual "reserved professionalism" usual in Europe instead of your more proactive service in the US. Need something, just find one of them and ask away. You'll listen to many languages aboard, and announcements done in many languages. If you chose the YC I believe you'll be at home with your usual service level demand. Considering the number of languages, entertainment will trend to the more visual than speak, no comedians and such, more musical and circus oriented entertainment. Cuisine will trend to the European/Mediterranean/Italian comfort food offerings instead of US centered on such a sophisticated way within the YC.

Have your answers in blue and have a nice day!...

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1 hour ago, shipgeeks said:

My point is that it is an American product and should not be expected on an Italian ship.

but it IS served on an Italian ship which is sailing from Florida, but MSC charges for it.

 

1 hour ago, shipgeeks said:

If it is so essential, RoyalNorwegianCarnival will most likely provide it.

all of them provide it. At no charge. Cruising is the only time my family eats soft serve ice cream, and it's an important part of our cruising experience.

 

Carnival has only Pepsi products? Mmmm, ok, we'll get over it.

The drink package doesn't apply on Harvest Caye? Mmmmm, ok, we'll live.

The buffet closes at 9 pm? Not a problem whatsoever.

Cabin attendant only cleans once a day? Whatever.

MSC charges for soft serve? Yeap, that might just be a deal breaker. 🙂

MSC also limits ping pong hours? Ugh. And there are reports that they also charge for the use? That's a no for me, dawg! (c) 

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1 hour ago, Itchy&Scratchy said:

Carnival has only Pepsi products? Mmmm, ok, we'll get over it.

The drink package doesn't apply on Harvest Caye? Mmmmm, ok, we'll live.

The buffet closes at 9 pm? Not a problem whatsoever.

Cabin attendant only cleans once a day? Whatever.

MSC charges for soft serve? Yeap, that might just be a deal breaker. 🙂

MSC also limits ping pong hours? Ugh. And there are reports that they also charge for the use? That's a no for me, dawg! (c) 

Exactly what every cruise enthusiast should do... make up a list of ones 'essentials'. 

Our list eliminates Princess, Carnival, Royal, even Celebrity (both of us got indigestion several times).

Here is our list for those that might have missed it, that Yacht Club has all of them.

Never sailed on a MSC ship in a cabin outside the Yacht Club. But we can list now all the things to look out for when booking any cruise ship.

#1 E muster drill is better

#2 Two cabin cleanings per day

#3 No % charge for gambling unless using cash

#4 No extra charge for can sodas vs fountain drinks

#5 Reserved seating in the theatre for all shows

#6 Complimentary bottled water

#7 Reserved or ability to reserve pergola/cabanas on pool deck

#8 'Cushioned' pool lounges

#9 Escorts on and off ship avoiding long lines

#10 First to use tenders off the ship at ports that tender

#11 Dedicated restaurant that is so good one need not book Specialty Restaurants

#12 Service that does not involve 2 hours to complete a meal

#13 An attentive butler not hard to find when needed

#14 Cabins ready upon embarkation/ key cards in hand at checkin

#15 Dedicated restaurant OPEN port days

#16 Dedicated buffet to only suite guests

#17 Dedicated pool and sun deck only for suite guests with ample lounges

# 18 All the advantages of a mega ship with the exclusivity of a gated community

#19 walk-in shower not low profile tub/shower combo

#20 No non-suite paying Pinnacle/Zenith/Diamond passengers taking up prime real estate in the Yacht Club

#21 Elevator over-ride key cards for suite guests

#22 Pristine out island with NO bugs crawling all over cabanas

#23 short distance between cabin and restaurant decks

#24 At least a 100 sq ft balcony accommodating a cushioned lounge chair

Edited by morpheusofthesea
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29 minutes ago, morpheusofthesea said:

Never sailed on a MSC ship in a cabin outside the Yacht Club.

tell me you are rich without telling me that you are rich. Yes, I've already seen this post of yours in other threads.


Thanks. Not everyone can afford YC, but many may want to cruise.  We've always been treated wonderfully on Princess and RCI whether we traveled in a lowly inside or balcony. No YC was needed to feel special and cared for.  And free soft serve is included for everyone.

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50 minutes ago, morpheusofthesea said:

Exactly what every cruise enthusiast should do... make up a list of ones 'essentials'. 

Our list eliminates Princess, Carnival, Royal, even Celebrity (both of us got indigestion several times).

Here is our list for those that might have missed it, that Yacht Club has all of them.

Never sailed on a MSC ship in a cabin outside the Yacht Club. But we can list now all the things to look out for when booking any cruise ship.

#1 E muster drill is better

#2 Two cabin cleanings per day

#3 No % charge for gambling unless using cash

#4 No extra charge for can sodas vs fountain drinks

#5 Reserved seating in the theatre for all shows

#6 Complimentary bottled water

#7 Reserved or ability to reserve pergola/cabanas on pool deck

#8 'Cushioned' pool lounges

#9 Escorts on and off ship avoiding long lines

#10 First to use tenders off the ship at ports that tender

#11 Dedicated restaurant that is so good one need not book Specialty Restaurants

#12 Service that does not involve 2 hours to complete a meal

#13 An attentive butler not hard to find when needed

#14 Cabins ready upon embarkation/ key cards in hand at checkin

#15 Dedicated restaurant OPEN port days

#16 Dedicated buffet to only suite guests

#17 Dedicated pool and sun deck only for suite guests with ample lounges

# 18 All the advantages of a mega ship with the exclusivity of a gated community

#19 walk-in shower not low profile tub/shower combo

#20 No non-suite paying Pinnacle/Zenith/Diamond passengers taking up prime real estate in the Yacht Club

#21 Elevator over-ride key cards for suite guests

#22 Pristine out island with NO bugs crawling all over cabanas

#23 short distance between cabin and restaurant decks

#24 At least a 100 sq ft balcony accommodating a cushioned lounge chair

 

Celebrity's muster drill is super easy!  

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